There was plastic in my vegetable spread. Not sure I can do that again
Atmosphere: 2
Food: 1
Service: 1
Maura Cox
Every time I go to this location, my order is wrong and if I ask someone to correct it, they give me an attitude.
Atmosphere: 3
Food: 3
Service: 1
Christina Davis
Update: I got the automated response from the customer service chatbot. Already tried to resolve the issue when it happened. If they cared about their terrible reviews, they would fix the issues. All of the necessary details are already mentioned in the bad reviews.
Terrible service. Clueless employees who don't keep the store open during its limited business hours. Stopped going 2 years ago after an employee used my reward points instead of giving me the email promotion of a free item. She wouldn't correct the error. No apology. Tried emailing the rewards helpline since there's no phone #, but of course, there was no response.
Went to the store again 1 more time recently. Never again. Since the pandemic, the place has been terrible. Doesn't resemble the friendly neighborhood bagel shop it was for over 25 years.
Atmosphere: 1
Food: 2
Service: 1
Kevin H
We loved the Bruegger Bagles but the fact that they told us that our BUNDLE didn’t include cream cheese while we DID exactly bought a BUNDLE WITH CREAM CHEESE was just got me mad. 😡 Pls take a look at screenshots!!
Atmosphere: 4
Food: 4
Service: 2
Sarah Hendley
This location has really declined over the years. They are always out of bagels, closed hours early because the manager doesn’t feel well or more like doesn’t want to work anymore for the day or some other bs excuse. Doors will be locked with no note on the door during “open hours.” I’ve seen management correct and talk down to their employees loud enough for customers to hear. SMH. I love the variety and quality of bagels and cream cheese at Bruegger’s Bagels but the bar is in hell when it comes to customer service at Brueggers Bagels. I will be taking my business elsewhere.
Atmosphere: 1
Food: 3
Service: 1
Pamela Pack-Bullen
I was at the store at 1:40 to order a sandwich. The guy at the register had absolutely no clue what he was doing. I had to repeat my order at least 5 times. When he was making my sandwich he kept looking at it and the order like he had no idea what he was doing. Highly disappointed that employees are not trained how to make a simple sandwich.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bagel
Sonia Wilson
I came in to order an Herby Turkey, the young man at the register is VERY unfriendly. I asked if he knew how long it might be- he said it would not be long. I said can you tell me in minutes, because I can run some place and come back. I asked this because no one was preparing food at the time. He then looked at me and said we will know we just place them on the counter (where they prepare the bagels) I asked how can you guarantee someone will not take my bagel, don’t you need my name? He said I will remember your order. He did not smile and it irritated him just to wait on me. I normally come here and the ladies are wonderful along with the one guy who is tall and I think he wears glasses. However, this guy has dreads or braids and he is short and mean!!
Service: 2
Rick Harmon
My wife and I went in to get a dozen bagels to go. Great selection and quick, friendly service. We will return!
I was dying for an onion bagel with amound of smear. They were the only ones that had onion bagels. The young ladies working did an awesome job. My new go to for bagels. I'm looking forward to trying other menu items ?
Atmosphere: 5
Food: 5
Service: 5
Gabe O’Brien
Food is good but always get a negative energy from workers. Attitudes always suck and seem uninviting like every time.
Atmosphere: 2
Food: 4
Service: 1
Ben McHenry
Caitlyn and Mahni were great. The food is always excellent.
They tend to open about 40 minutes behind schedule, yet they still take mobile orders at 6:00 am. You'd think being in a strip mall would encourage better timing, but it doesn't seem to help. Bagels were great.
quick easy, delicious. end of story
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Tradition you can taste
Atmosphere: 1
Food: 1
Service: 1
There was plastic in my vegetable spread. Not sure I can do that again
Atmosphere: 2
Food: 1
Service: 1
Every time I go to this location, my order is wrong and if I ask someone to correct it, they give me an attitude.
Atmosphere: 3
Food: 3
Service: 1
Update: I got the automated response from the customer service chatbot. Already tried to resolve the issue when it happened. If they cared about their terrible reviews, they would fix the issues. All of the necessary details are already mentioned in the bad reviews.
Terrible service. Clueless employees who don't keep the store open during its limited business hours. Stopped going 2 years ago after an employee used my reward points instead of giving me the email promotion of a free item. She wouldn't correct the error. No apology. Tried emailing the rewards helpline since there's no phone #, but of course, there was no response.
Went to the store again 1 more time recently. Never again. Since the pandemic, the place has been terrible. Doesn't resemble the friendly neighborhood bagel shop it was for over 25 years.
Atmosphere: 1
Food: 2
Service: 1
We loved the Bruegger Bagles but the fact that they told us that our BUNDLE didn’t include cream cheese while we DID exactly bought a BUNDLE WITH CREAM CHEESE was just got me mad. 😡 Pls take a look at screenshots!!
Atmosphere: 4
Food: 4
Service: 2
This location has really declined over the years. They are always out of bagels, closed hours early because the manager doesn’t feel well or more like doesn’t want to work anymore for the day or some other bs excuse. Doors will be locked with no note on the door during “open hours.” I’ve seen management correct and talk down to their employees loud enough for customers to hear. SMH. I love the variety and quality of bagels and cream cheese at Bruegger’s Bagels but the bar is in hell when it comes to customer service at Brueggers Bagels. I will be taking my business elsewhere.
Atmosphere: 1
Food: 3
Service: 1
I was at the store at 1:40 to order a sandwich. The guy at the register had absolutely no clue what he was doing. I had to repeat my order at least 5 times. When he was making my sandwich he kept looking at it and the order like he had no idea what he was doing. Highly disappointed that employees are not trained how to make a simple sandwich.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bagel
I came in to order an Herby Turkey, the young man at the register is VERY unfriendly. I asked if he knew how long it might be- he said it would not be long. I said can you tell me in minutes, because I can run some place and come back. I asked this because no one was preparing food at the time. He then looked at me and said we will know we just place them on the counter (where they prepare the bagels) I asked how can you guarantee someone will not take my bagel, don’t you need my name? He said I will remember your order. He did not smile and it irritated him just to wait on me. I normally come here and the ladies are wonderful along with the one guy who is tall and I think he wears glasses. However, this guy has dreads or braids and he is short and mean!!
Service: 2
My wife and I went in to get a dozen bagels to go. Great selection and quick, friendly service. We will return!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagel
Restaurantji Recommends
I was dying for an onion bagel with amound of smear. They were the only ones that had onion bagels. The young ladies working did an awesome job. My new go to for bagels. I'm looking forward to trying other menu items ?
Atmosphere: 5
Food: 5
Service: 5
Food is good but always get a negative energy from workers. Attitudes always suck and seem uninviting like every time.
Atmosphere: 2
Food: 4
Service: 1
Caitlyn and Mahni were great. The food is always excellent.
Parking: Plenty of free parking.
Food: 5
Service: 5
Recommended dishes: Sandwich, Smoked Salmon, Bagel
They tend to open about 40 minutes behind schedule, yet they still take mobile orders at 6:00 am. You'd think being in a strip mall would encourage better timing, but it doesn't seem to help. Bagels were great.
Food: 3
Service: 1
Didn't have juice brand they used to feature
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