Buffalo Wild Wings

The food was awful, service was okay at best, and I hate the new atmosphere of Buffalo Wild Wings, 0 privacy like pretty sure the girl sitting behind me and my hair were probably touching they would have heard me whispering, I didn’t see any of the classic games, it was so bright in there. It was just a really bad experience and I won’t be coming back, I didn’t complain to my server because quite frankly it shouldn’t be her problem that it all sucked.

Atmosphere: 1

Food: 1

Service: 3

Today the worst service I I had on this location we been more than ten years on this bar as the customer but today I m very disappointed

Service: 1

Service is bad

Food: 1

Service: 1

We are customers we visit this place three times per week at least but the service we have got is bad.

Service: 1

We go to this place at least three to four times per week and the service is getting bad they becoming reckless time to time it’s getting worse specially in particular today January 26 we got in & gave us a seat & we weighed for 30 minutes but no one to give us service. Can say more but I think it’s enough for now.we’re very disappointed we respect the place we have been in this place more than 10 years from the last location in west side of Cincinnati.And we love this place!!!

Service: 1

This is one of the worst managed restaurants around. Not only do you have to wait over an hour for your food, there’s a 30% chance that you even get the correct food your ordered. I have ordered from the app for pickup and delivery multiple times from this location and every single time I was either missing an item I ordered or received an entirely different item. Every time I call the store, they act like I inconvenienced them and have me reorder my meal again, no refunds for delivery fee or service fee and I have to tip TWO drivers also! It is very frustrating and actually ridiculous.

Food: 3

Service: 2

Never got our drinks the entire meal. Ruined the food. Nothing was discounted for the issue. Separate times silverware was never given, and waited over 15 minutes for any service whatsoever. As a blazin’ status member who frequents many locations, this one is not it.

Atmosphere: 3

Food: 5

Service: 1

Terrible experience. Called twice to place an order and was immediately put on hold both times—no one ever came back. The app was down, so I drove 15 minutes to the store just to be told they weren’t taking walk-ins due to an hour wait. Asked for a manager three times and waited over 15 minutes—no one bothered to come speak with me. Being busy isn’t an excuse for ignoring customers. Worst part is I’m in the military and deploy tomorrow—this was supposed to be my last stateside meal. Zero communication, zero customer service. Will never be back.

Service: 1

I was pleasantly surprised how good the food was. Went kinda late and the food came out hot and fresh. Had the chicken tacos and buffalo chicken dip. Both were really good. Service was good.Great location.

Atmosphere: 5

Food: 5

Service: 5

If I could give this place anything less than one star. I absolutely would I placed an order an hour ago and I still have not recived it. I called in and asked them about my order and they told me that they are not taking any other orders and that I needed to contact the main office on Friday, and then hung up.

This was possibly the worst experience ive had here ever. We arrived at 648. I know because i texted my inlaws where our table was. They were 3 minutes behind us. We ordered drinks at 655, and food at 715. First they were out of the first 4 drinks we ordered. Bud light, miller light Budwieser and Heineken 0.0, all out of stock, but they had mango cart (it's twice the cost of the other 4). We think alright whatever. No biggie. Well 8pm rolls around and we have witnessed 4 other parties who came in, placed orders, got food, and paid and left and we only have had first drinks.. We start asking and of course the answer is the kitchen is behind. Sure, maybe, but why are people coming and going and we still are waiting? We also ONLY ordered wings. Nothing fancy, no weird order changes. Just wings for a table of 7 (4 adults 3 children).we eventually had to ask them to make it a to go order. Then after my inlaws agreed to take the kids home while we waited for them to combine reciepts and turn our order into a take out order (hour and a half after being seated) they finally sent out the manage with our food and boxes so we could box our to go order? Wait a hot second. Im not boxing left overs, after id spent an hour and a half eating. You want me to box my own food for a take out order because your kitchen is busy? Now to be fair the manager comped 50% of the bill which still doesnt seem quite fair considering we spent 90 minutes with a table of empty drink glasses only to have to box our own to go order, just to drive the 25 minutes home to eat cold food.. Waitress was sweet but pretty sure she forgot to put the order in entirely until some one asked where it was. Just an over all a fail. I will not be back. Nor will my inlaws. Nor should anyone who reads this. Thats not how you operate. If something was missed just own up to it instead of telling lies like the kitchen is backed up, when there is clearly food coming out and im watching people come in, order, get food, and leave...

Cant answer the bottom question accurately, we went to dine in but after 90 minutes asked for take out which we were made to box ourselves.

Feel free to pull cameras and watch the full 90 minite episode. We were inside the doors. Third table to the right.

Atmosphere: 1

Food: 1

Service: 1

Ordered delivery and didn’t get a single thing right. The crazy part is I never complain about food; I always just accept stuff for how it is, but this was just insane. First, both my girlfriend’s wings had little to no sauce on them. Second, the pickles look like they just thawed them out of the freezer and just said, “Here you go!” Third, they forgot both are fries; her potato wedges and my regular fry. Which pretty much always happens; they always have no care to give you the food you ordered. Yeah and anytime I try to get a refund their is no one to reach out to or anything my whole order was just wrong.

Atmosphere: 1

Food: 1

Service: 1

Me and my kids waited for about 1 hour to even get a table, food cold. Service mediocre. Atmosphere loud.

Atmosphere: 3

Food: 3

Service: 2

Wasted my time coming to BOGO for them to tell me you can’t do it but at carry out which is insane since 3 months ago we were just using the code at this location. Ridiculous

Atmosphere: 1

Food: 1

Service: 1

Ordered a buffalo chicken salad n they gave me some leaves with cold chicken on it I ask for ranch and hot sauce they gave me blue cheese and mild sauce worst salad ever

Atmosphere: 1

Food: 1

Service: 1