They didn't do anything wrong. I stopped by but, they were closed. I didn't get to order that day. But, in the past I ordered through the drive through and everything was fine at the Bevis restaurant by Walmart. The other store by Northgate made a few errors, and every time I stopped by there I end up having to go back around to the pick up window for something that they forgot to put in the bag. The one on Galbraith Rd @ the corner of Goodman Ave left me angry and speechless. The cashier rang it up the wrong way, I asked for condiments and the shift leader acted as if it was coming out of her pocket, she raised her voice to me in a very disrespectful manner, and the cashier gave me the wrong change twice. I understand that it can be stressful and that people get tired. However, you should never take it out on your customers. I called their headquarters to complain and they told me to go to their website which only pulled up an order form. I wasn't trying to buy food. I avoided that location for awhile until my mom wanted to stop by and get her 2 fo $5 deal that went up to ,$6.00. I prefer the restaurant in Bevis in the Walmart Plaza on Colersin Avenue, Colerain Township, past the Cobblestone Shopping Plaza. I usually stop by after I've completed shopping at several stores and I'm too tired to go home and cook. They usually have a great attitude at that location. Since you're asking me about my stopping by 2wks ago when I didn't get food, I went on and did the survey for the times that I did. My mom is elderly so she gets treated well every where she goes. I was probably stopping by for her. She got her food without complaint. It was early in the day. They loaded her sandwich the way she likes it so she was happy. I wish I had received the same treatment at that Galbraith Rd location. So, I give the Galbraith Rd location 3⭐. I give the Northgate store 3.75⭐, and I give the Bevis store in the Walmart Plaza a 5+⭐⭐⭐⭐⭐
Shari Kendrick
Food was delicious 😋
Caesar Jackson
A truly terrible place. I asked for fresh food, was given ice cold burgers. Asked for a refund and was given short change. The big lady with the hairy chin who works 2nd shift can't count to 10. Waste of a restaurant. I should of followed my instincts and went to Five Guys. I wouldn't even use the bathroom here. Colerain should turn this into another car lot and be done with it.
Francisco Lora
Maybe at other locations it’s good. Here unless you want to wait 15 mins for your order then low quality food this is your place. Colerain it’s getting worse by the day but this BK location got to go.
Jim S
Slowest drive thru in Colerain! Orders are wrong 50% of the time, and no one smiles. Amazing it stays open?
Jay Williams
Nothing “fast” going on here. Employees shuffle around in slow motion. There are few BK’s around here, so it’s sad we got the slowest one around…
Face law
They had me just waiting for service for 5 minutes and then got my order wrong wow the cashier got right but the manager got it wrong because she was running her mouth and not paying attention
Anne Queen
I usually don't like Burger 🍔 King, but today's food was really tasty and enjoyable! Will the Manger provided excellent service.
Charlie
Do not door dash with these ppl they will not protect your food at all I received food and my bag was clearly opened
Just left the drive thru and ordered two bacon melts neither had bacon on them and the buns were burnt, My main issue is that I have been trying to call the restruant for over an hour only to keep getting a busy signal, did you tske the phone off the hook, if so thats poor customer service.
Lydia Howard
Thought the hair in my sandwich was mine, until I pulled it out of the bun🤢 Not cool.
Sade Andrews
Smoking in the door of the building while the line is wrapped, closing the restaurant 30 minutes early so they can smoke. Microwaved sandwiches, stuck together nuggets. This is just an overall ghetto ass location, please I beg of you don’t go there 🙅🏾♀️
Woke Woke
Received the wrong burger manager was very nonchalant acted like She didn’t care acted like she hates her job because a manager should know how to handle problems and want to say she didn’t she lacks good customer service And a good personality Someone I would’ve never put in a manager position besides that my other food was cold had to heat up in the microwave.
Tim Town
I want to recognize the young man that's working right now on this day customer services dope food was hot fries was hot and the reason I want to recognize him is because most of these fast food restaurants has young kids working there and don't give a damn about customer service this young man working the window was very polite very respectful and my order was correct he should definitely go around to different places showing them about customer service great job young man
They didn't do anything wrong. I stopped by but, they were closed. I didn't get to order that day. But, in the past I ordered through the drive through and everything was fine at the Bevis restaurant by Walmart. The other store by Northgate made a few errors, and every time I stopped by there I end up having to go back around to the pick up window for something that they forgot to put in the bag. The one on Galbraith Rd @ the corner of Goodman Ave left me angry and speechless. The cashier rang it up the wrong way, I asked for condiments and the shift leader acted as if it was coming out of her pocket, she raised her voice to me in a very disrespectful manner, and the cashier gave me the wrong change twice. I understand that it can be stressful and that people get tired. However, you should never take it out on your customers. I called their headquarters to complain and they told me to go to their website which only pulled up an order form. I wasn't trying to buy food. I avoided that location for awhile until my mom wanted to stop by and get her 2 fo $5 deal that went up to ,$6.00. I prefer the restaurant in Bevis in the Walmart Plaza on Colersin Avenue, Colerain Township, past the Cobblestone Shopping Plaza. I usually stop by after I've completed shopping at several stores and I'm too tired to go home and cook. They usually have a great attitude at that location. Since you're asking me about my stopping by 2wks ago when I didn't get food, I went on and did the survey for the times that I did. My mom is elderly so she gets treated well every where she goes. I was probably stopping by for her. She got her food without complaint. It was early in the day. They loaded her sandwich the way she likes it so she was happy. I wish I had received the same treatment at that Galbraith Rd location. So, I give the Galbraith Rd location 3⭐. I give the Northgate store 3.75⭐, and I give the Bevis store in the Walmart Plaza a 5+⭐⭐⭐⭐⭐
Food was delicious 😋
A truly terrible place. I asked for fresh food, was given ice cold burgers. Asked for a refund and was given short change. The big lady with the hairy chin who works 2nd shift can't count to 10. Waste of a restaurant. I should of followed my instincts and went to Five Guys. I wouldn't even use the bathroom here. Colerain should turn this into another car lot and be done with it.
Maybe at other locations it’s good. Here unless you want to wait 15 mins for your order then low quality food this is your place. Colerain it’s getting worse by the day but this BK location got to go.
Slowest drive thru in Colerain! Orders are wrong 50% of the time, and no one smiles. Amazing it stays open?
Nothing “fast” going on here. Employees shuffle around in slow motion. There are few BK’s around here, so it’s sad we got the slowest one around…
They had me just waiting for service for 5 minutes and then got my order wrong wow the cashier got right but the manager got it wrong because she was running her mouth and not paying attention
I usually don't like Burger 🍔 King, but today's food was really tasty and enjoyable! Will the Manger provided excellent service.
Do not door dash with these ppl they will not protect your food at all I received food and my bag was clearly opened
Drive thru super slow
Restaurantji Recommends
Just left the drive thru and ordered two bacon melts neither had bacon on them and the buns were burnt, My main issue is that I have been trying to call the restruant for over an hour only to keep getting a busy signal, did you tske the phone off the hook, if so thats poor customer service.
Thought the hair in my sandwich was mine, until I pulled it out of the bun🤢 Not cool.
Smoking in the door of the building while the line is wrapped, closing the restaurant 30 minutes early so they can smoke. Microwaved sandwiches, stuck together nuggets. This is just an overall ghetto ass location, please I beg of you don’t go there 🙅🏾♀️
Received the wrong burger manager was very nonchalant acted like She didn’t care acted like she hates her job because a manager should know how to handle problems and want to say she didn’t she lacks good customer service And a good personality Someone I would’ve never put in a manager position besides that my other food was cold had to heat up in the microwave.
I want to recognize the young man that's working right now on this day customer services dope food was hot fries was hot and the reason I want to recognize him is because most of these fast food restaurants has young kids working there and don't give a damn about customer service this young man working the window was very polite very respectful and my order was correct he should definitely go around to different places showing them about customer service great job young man
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