We just ate at the Burger King on Fields Ertel in Mason and the experience was better than any restaurant experience we’ve had in a while. The food was correct, the place was clean, and the staff was over the top nice. They were even having a great time amongst themselves back in the kitchen. It was super nice to see people being so happy and positive!
Atmosphere: 5
Food: 5
Service: 5
Katie Ellis
The customer service was TERRIBLE the girl working drive thru was so rude from start to finish and the time I waited in the driver thru is embarrassing (20min) only one car at the window and two in front of me to order. We only got 2 sandwiches and a fry
Atmosphere: 1
Food: 3
Service: 1
JR W810
The food is good. The service is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Justin Huntley (Justin)
Probably the worst service i’ve ever received at a fast food restaurant. Went to order in the drive thru lady was rude told me to wait twice after asking me what i wanted to order then i ended up sitting there for 5 minutes drove around had to go inside nobody took my order for 10 more minutes.
Jane Wright-Combs
Love the new Manager here. They honor Veterans. I had a wrap for breakfast with tots! Then returned and I had a good Whopper!!
Atmosphere: 5
Food: 5
Service: 5
Matt Hicks
Had two large door dash orders, Shae (Shay) had everything ready before I arrived, very courteous and professional. Dining room was spotless.
Atmosphere: 5
Food: 5
Service: 5
justin
Terrible all around!
Atmosphere: 1
Food: 1
Service: 1
Athena Jones
Very rude drive thru workers working at 320 spent 24.53 no receipts was given she keep slamming window even rude when handing bags of food out the windows and to top it off had wrong sandwiches tried to to the feedback and because we had no receipts there not going to do anything
Lynda
The food took forever and then it was burnt gross tasting I'll never go there again I had to ask if they could serve me before they did door dash order they care more about that then customer inside another lady was waiting for her food as well over 20 minutes and I had to get manager to get that
Atmosphere: 1
Food: 1
Service: 1
Michelle Stephens
The Whopper was great and the French fries were hot. Side Fries chicken and mozzarella were cold and dry. Polite staff.
We just ate at the Burger King on Fields Ertel in Mason and the experience was better than any restaurant experience we’ve had in a while. The food was correct, the place was clean, and the staff was over the top nice. They were even having a great time amongst themselves back in the kitchen. It was super nice to see people being so happy and positive!
Atmosphere: 5
Food: 5
Service: 5
The customer service was TERRIBLE the girl working drive thru was so rude from start to finish and the time I waited in the driver thru is embarrassing (20min) only one car at the window and two in front of me to order. We only got 2 sandwiches and a fry
Atmosphere: 1
Food: 3
Service: 1
The food is good. The service is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Probably the worst service i’ve ever received at a fast food restaurant. Went to order in the drive thru lady was rude told me to wait twice after asking me what i wanted to order then i ended up sitting there for 5 minutes drove around had to go inside nobody took my order for 10 more minutes.
Love the new Manager here.
They honor Veterans. I had a wrap for breakfast with tots! Then returned and I had a good Whopper!!
Atmosphere: 5
Food: 5
Service: 5
Had two large door dash orders, Shae (Shay) had everything ready before I arrived, very courteous and professional. Dining room was spotless.
Atmosphere: 5
Food: 5
Service: 5
Terrible all around!
Atmosphere: 1
Food: 1
Service: 1
Very rude drive thru workers working at 320 spent 24.53 no receipts was given she keep slamming window even rude when handing bags of food out the windows and to top it off had wrong sandwiches tried to to the feedback and because we had no receipts there not going to do anything
The food took forever and then it was burnt gross tasting I'll never go there again I had to ask if they could serve me before they did door dash order they care more about that then customer inside another lady was waiting for her food as well over 20 minutes and I had to get manager to get that
Atmosphere: 1
Food: 1
Service: 1
The Whopper was great and the French fries were hot.
Side Fries chicken and mozzarella were cold and dry.
Polite staff.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Food was good but the inside was nasty table were dirty and the floors were wet
Burger , frues & mozerella fries all cold.wrong order saved. They reimbersed partially price.
Taste terrible. Will never go here again
Inside closed with no posting on the door. Inconvenient when you get kids out of car seats, only to find out that you can't dine in
Fast and friendly service always! Food is consistently good
It all depends on the time of day. They do not always have the appropriate staffing.
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