The order was not made right. I took off multiple things from my order, and they were still on there when I got my food. I was not talked to during my whole experience.
Atmosphere: 1
Food: 2
Service: 1
Alisha Burnett
Charley’s is located inside Kenwood Mall and overall serves decent food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Philly Cheesesteak Medium & Fries
CLUTCH CHRISTMAN
This is NOT a REAL Charlies franchise...my wife and myself BOTH got sick within minutes...food poisoning...The meat wasnt right!Also no refills on water??Skimpy Ultimate Fries that were coldTerrible rude staff...got the eye roll when I asked for a ketchup for my fries..BEWARE OF THIS LOCATION..SUBPAR COMPARED TO ALL THE OTHERS!!!
Atmosphere: 1
Food: 1
Service: 1
Michael Sweeney
Cheesesteak was good, gourmet Ultimate Fries was really good.
102423 - I originally went to Popeyes to get a special that have been advertising for months on T V & was told they didn't honor that at that location, so, I said SCREW Popeyes & walked over to Charley's cheesesteak. I have never been here & have been wanting to try it. The sandwich was very good. The fries were fantastic. The employee was very hard to understand due to her foreign accent & I had to keep asking her to repeat. I asked for & received a free refill on my drink. Thank you
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Original Fries
George
The worst cheesesteak I ever had. Made me sick for a few
Atmosphere: 1
Food: 1
Service: 1
Morgan Mcdonald
The Phillie cheese steak was bland, fries were barely cooked... The cashier was not able to take my $3 dollars off as if he did not know it was offered, while the advertisement was right in front of the cash register and I did download the app.. The lady gave me my fries with no tray as we told them it was for dine in... The atmosphere was confusing as if no one knew what the other was doing and/or acted more as individuals than a team.. the shake bottle writing was nearly clear on what spice it was, if it was even any writing.. I would have gone to get my money back but the line was so long and it took us even longer to get our food I just threw it away.. will not return to Charley's Cheese steak..
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Philly Cheesesteak, Cheese Sauce, Original Fries
Proud Cherokee
Food is super greasy, our stomachs hurt afterwards. They have zero customer service. Cashier was rude and sarcastic. The staff just has a blank stare or talk to each other while you wait for your foodSandwiches alone cost between $8-12, plus you pay for fries and a drink. They will not give you a cup of water, had to buy a bottled water. Our bill was over $30 for two adults. Just not worth it. Will NOT be back.
P Khanna
Food is good. Taking away stars for the staff’s behavior. Totally not expected.Asked for water in cup instead of bottled water or soda and got annoyed looks from the staff with hushed whisper with each other.
Jade Myers
I love it fresh food ? you get your money worth I recommend this place. No long wait for your food and line. Loaded fries ? is delicious. They have different flavors of Loaded fries and sandwiches. It's located inside Kenwood mall.
It was good. Just thought it was a bit pricey for one person. I asked for a large pop the cup was a Styrofoam plain cup no logo and looked like a medium cup.. I mean comon $20 I should've walked out got me a steak dinner just about... not to mention had to wait almost 30 minutes and there was plenty of help at the time.
Yun-Hui Lai
The bacon 3 cheese steak and lemonade is very tasty. The staff are polite and friendly, and the service is fast. Definitely will come again.
Julia Gaydarzhi
Absolutely terrible food. This location is not serving genuine Charleys. It resembles a true Charleys franchise by name and signs only. They don’t even have Charleys cups, liner or food containers. The cheesesteak had no taste, it was like eating plastic. The meat was rubber and the cheesesteak had very minimal toppings which didn’t taste like every other cheesesteak. I’ve had at numerous other Charleys locations throughout America. The bread, meat, toppings and ranch tasted, smelled and had a different consistency and texture. They also charge extra for additional toppings which no other location ever has. I feel like they are committing fraud and definitely falsely advertising. I never write reviews but feel pretty passionate about this as Charleys is my favorite takeout. In this instance, we went 30 min out of our way to eat here while traveling through Cincinnati. This was the biggest waste of time and money. I truly feel bad for all the local customers as they are missing out on genuine food.
Seraph2019
very nice place， i love their fries. the Asian boy cahser is awesome :) he even can speak Chinese and Korean， wow， That's amazing ！
Dualfuel859
One of the worst food services i have had with a company, order a Philly which is what they are know for got the sandwich plain with cheese ? to open the box and have a dabble of meat ? explain to casher which response was u order it plain with cheese, duh but not a bread sandwich for $8 after bad customer service ask for a refund proceed to give my money back on my card to check the bill and noticed recharged double called the store to speak with management phone is disconnected the employees and store are crooks (DO NOT RECOMMENDED!
The order was not made right. I took off multiple things from my order, and they were still on there when I got my food. I was not talked to during my whole experience.
Atmosphere: 1
Food: 2
Service: 1
Charley’s is located inside Kenwood Mall and overall serves decent food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Philly Cheesesteak Medium & Fries
This is NOT a REAL Charlies franchise...my wife and myself BOTH got sick within minutes...food poisoning...The meat wasnt right!Also no refills on water??Skimpy Ultimate Fries that were coldTerrible rude staff...got the eye roll when I asked for a ketchup for my fries..BEWARE OF THIS LOCATION..SUBPAR COMPARED TO ALL THE OTHERS!!!
Atmosphere: 1
Food: 1
Service: 1
Cheesesteak was good, gourmet Ultimate Fries was really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak Medium & Fries, Cheese & Bacon Fries
102423 - I originally went to Popeyes to get a special that have been advertising for months on T V & was told they didn't honor that at that location, so, I said SCREW Popeyes & walked over to Charley's cheesesteak. I have never been here & have been wanting to try it. The sandwich was very good. The fries were fantastic. The employee was very hard to understand due to her foreign accent & I had to keep asking her to repeat. I asked for & received a free refill on my drink. Thank you
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Original Fries
The worst cheesesteak I ever had. Made me sick for a few
Atmosphere: 1
Food: 1
Service: 1
The Phillie cheese steak was bland, fries were barely cooked... The cashier was not able to take my $3 dollars off as if he did not know it was offered, while the advertisement was right in front of the cash register and I did download the app.. The lady gave me my fries with no tray as we told them it was for dine in... The atmosphere was confusing as if no one knew what the other was doing and/or acted more as individuals than a team.. the shake bottle writing was nearly clear on what spice it was, if it was even any writing.. I would have gone to get my money back but the line was so long and it took us even longer to get our food I just threw it away.. will not return to Charley's Cheese steak..
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Philly Cheesesteak, Cheese Sauce, Original Fries
Food is super greasy, our stomachs hurt afterwards. They have zero customer service. Cashier was rude and sarcastic. The staff just has a blank stare or talk to each other while you wait for your foodSandwiches alone cost between $8-12, plus you pay for fries and a drink. They will not give you a cup of water, had to buy a bottled water. Our bill was over $30 for two adults. Just not worth it. Will NOT be back.
Food is good. Taking away stars for the staff’s behavior. Totally not expected.Asked for water in cup instead of bottled water or soda and got annoyed looks from the staff with hushed whisper with each other.
I love it fresh food ? you get your money worth I recommend this place. No long wait for your food and line. Loaded fries ? is delicious. They have different flavors of Loaded fries and sandwiches. It's located inside Kenwood mall.
Restaurantji Recommends
It was good. Just thought it was a bit pricey for one person. I asked for a large pop the cup was a Styrofoam plain cup no logo and looked like a medium cup.. I mean comon $20 I should've walked out got me a steak dinner just about... not to mention had to wait almost 30 minutes and there was plenty of help at the time.
The bacon 3 cheese steak and lemonade is very tasty. The staff are polite and friendly, and the service is fast. Definitely will come again.
Absolutely terrible food. This location is not serving genuine Charleys. It resembles a true Charleys franchise by name and signs only. They don’t even have Charleys cups, liner or food containers. The cheesesteak had no taste, it was like eating plastic. The meat was rubber and the cheesesteak had very minimal toppings which didn’t taste like every other cheesesteak. I’ve had at numerous other Charleys locations throughout America. The bread, meat, toppings and ranch tasted, smelled and had a different consistency and texture. They also charge extra for additional toppings which no other location ever has. I feel like they are committing fraud and definitely falsely advertising. I never write reviews but feel pretty passionate about this as Charleys is my favorite takeout. In this instance, we went 30 min out of our way to eat here while traveling through Cincinnati. This was the biggest waste of time and money. I truly feel bad for all the local customers as they are missing out on genuine food.
very nice place， i love their fries. the Asian boy cahser is awesome :) he even can speak Chinese and Korean， wow， That's amazing ！
One of the worst food services i have had with a company, order a Philly which is what they are know for got the sandwich plain with cheese ? to open the box and have a dabble of meat ? explain to casher which response was u order it plain with cheese, duh but not a bread sandwich for $8 after bad customer service ask for a refund proceed to give my money back on my card to check the bill and noticed recharged double called the store to speak with management phone is disconnected the employees and store are crooks (DO NOT RECOMMENDED!