7:25 enter to order, employees already closing everything up, including the mats as customers are coming in. Originally told only out of a couple salads and potato soup. After ordering, told no bacon for BLT sandwiches. Switched to croissants (which were very tasty however only enough salad to barely cover the bread. Thankfully the croissants were good.) request additional chicken salad for side, everyone I chose they were then out of. And after confirming buffalo available for sandwiches, the manager had to go and make it. Confirmed before order if beverages, Diet Coke and Tea were still available and the manager confirmed yes. Cashed out, went to get beverages, employee had already dumped the teas, filled one glass with soda and then she pulled the knobs - no more soda. All interaction with employees was very rude and short answers. Customer service was FAR from their priority!! I understand needing to close in a timely manner but your customers should always be first. Very sad, this was my first experience at the Oakley store - and will be my last!! VERY HORRIBLE EXPERIENCE. If you want great experience and polite, kind and customer oriented service, go to the Beechmont store, hands down they’re best!
Atmosphere: 1
Food: 2
Service: 1
Molly Richards
Always so good and quick for an easy lunch. It is pretty cheap as well and inside the restaurant is very clean! The Lauren’s lemon basil is my favorite definitely worth a try
Atmosphere: 5
Food: 5
Service: 5
Robin Townsend
This restaurant is an absolute must for those that love a good chicken salad! And, not just your average chicken salad. They've got several varieties to choose from. From traditional to added fruit to even spicy. They also have a fantastic egg salad. Ah, but don't forget dessert. The vanilla cake is mouth watering and the new Red Velvet cake addition will melt in your mouth...
Atmosphere: 5
Food: 5
Service: 5
sophia langton
I usually go to different locations but sometimes stop at the oakley one, today I did and my mac and cheese wasn’t even heated up and was literally cold😭 As someone who literally used to work here, i don’t understand how the employees are messing this up don’t go here
Atmosphere: 2
Food: 1
Service: 2
Maxine Ellick
Me and my husband first time here the food, service, and the restaurant was amazing. We are glad we came we will put this to our go to list more often.
Atmosphere: 5
Food: 5
Service: 5
Ben Tucker
Really good food. Light, tasty, and at a great price. The staff is polite and helpful too.
Atmosphere: 5
Food: 5
Service: 5
Kaylee Yoder
I love Classic Carol Chicken salad. However, whenever I go inside the store location, I have to ask to be checked out. No one ever acknowledges me even if I’m standing right in front of the register. This has happened several times. Need better customer service!
Atmosphere: 2
Food: 5
Service: 2
Kelvin Harris
Never judge a book by its cover
Judy Ramsey
Great selection! Fresh and delicious
Pfneesha
I always get the bar-b-qy croissant sandwich and broccoli cheddar soup, always delicious. Love the cookies and lemonade.
They are always out of certain chicken salad flavors, yet continue to offer them online knowing they don’t have them. They have zero customer service or warmth, the people who work at this location could care less.
S H
The food is always good! The restaurant is always dirty when we go in there, & the workers are never in a hurry and on their phones.
Hinda Stockstill
Too many times they run out of food…it’s happened at least 5 times. Also, the staff is always mad or they just stand at the register and ignore you.
Jessica Okel
I love chicken salad chick! Food is always wonderful. But I just need to take the time to do a shout out to the young man behind the register today (5/7/25) during the lunch time rush. Even though there was a line forming to the door, he took the time to walk a senior through his first time ever ordering from here. He walked him through all his menu options. I just couldn’t stop smiling at the care and attention he was giving all of his customer! Way to go! Thanks for making the service industry a happier place
7:25 enter to order, employees already closing everything up, including the mats as customers are coming in. Originally told only out of a couple salads and potato soup. After ordering, told no bacon for BLT sandwiches. Switched to croissants (which were very tasty however only enough salad to barely cover the bread. Thankfully the croissants were good.) request additional chicken salad for side, everyone I chose they were then out of. And after confirming buffalo available for sandwiches, the manager had to go and make it. Confirmed before order if beverages, Diet Coke and Tea were still available and the manager confirmed yes. Cashed out, went to get beverages, employee had already dumped the teas, filled one glass with soda and then she pulled the knobs - no more soda. All interaction with employees was very rude and short answers. Customer service was FAR from their priority!! I understand needing to close in a timely manner but your customers should always be first. Very sad, this was my first experience at the Oakley store - and will be my last!! VERY HORRIBLE EXPERIENCE.
If you want great experience and polite, kind and customer oriented service, go to the Beechmont store, hands down they’re best!
Atmosphere: 1
Food: 2
Service: 1
Always so good and quick for an easy lunch. It is pretty cheap as well and inside the restaurant is very clean! The Lauren’s lemon basil is my favorite definitely worth a try
Atmosphere: 5
Food: 5
Service: 5
This restaurant is an absolute must for those that love a good chicken salad! And, not just your average chicken salad. They've got several varieties to choose from. From traditional to added fruit to even spicy. They also have a fantastic egg salad. Ah, but don't forget dessert. The vanilla cake is mouth watering and the new Red Velvet cake addition will melt in your mouth...
Atmosphere: 5
Food: 5
Service: 5
I usually go to different locations but sometimes stop at the oakley one, today I did and my mac and cheese wasn’t even heated up and was literally cold😭 As someone who literally used to work here, i don’t understand how the employees are messing this up don’t go here
Atmosphere: 2
Food: 1
Service: 2
Me and my husband first time here the food, service, and the restaurant was amazing. We are glad we came we will put this to our go to list more often.
Atmosphere: 5
Food: 5
Service: 5
Really good food. Light, tasty, and at a great price. The staff is polite and helpful too.
Atmosphere: 5
Food: 5
Service: 5
I love Classic Carol Chicken salad. However, whenever I go inside the store location, I have to ask to be checked out. No one ever acknowledges me even if I’m standing right in front of the register. This has happened several times. Need better customer service!
Atmosphere: 2
Food: 5
Service: 2
Never judge a book by its cover
Great selection! Fresh and delicious
I always get the bar-b-qy croissant sandwich and broccoli cheddar soup, always delicious. Love the cookies and lemonade.
Restaurantji Recommends
They are always out of certain chicken salad flavors, yet continue to offer them online knowing they don’t have them. They have zero customer service or warmth, the people who work at this location could care less.
The food is always good! The restaurant is always dirty when we go in there, & the workers are never in a hurry and on their phones.
Too many times they run out of food…it’s happened at least 5 times. Also, the staff is always mad or they just stand at the register and ignore you.
I love chicken salad chick! Food is always wonderful. But I just need to take the time to do a shout out to the young man behind the register today (5/7/25) during the lunch time rush. Even though there was a line forming to the door, he took the time to walk a senior through his first time ever ordering from here. He walked him through all his menu options. I just couldn’t stop smiling at the care and attention he was giving all of his customer! Way to go! Thanks for making the service industry a happier place
Always friendly, always good chicken salad
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