Chipotle Mexican Grill

Smallest servings you've ever seen- on meat which is to be expected these days, but also on rice, beans and all the veggies. You can easily have a bowl less than half full, and even if you speak up, they give you not much more. I'd avoid this location- it's the worst in Cincinnati.

Atmosphere: 1

Food: 1

Service: 1

Terrible location. Not friendly staff. Very short with attitude. I can understand a lunch rush but this place is horrible. Zero stars if possible.

Atmosphere: 1

Food: 1

Service: 1

Music so loud you can’t hear yourself think. Food so bad you’d rather have Vienna sausages on white bread. If you want to have stomach issues for days be sure to visit your local chipotle.

Atmosphere: 1

Food: 1

Service: 4

Soooo dangerous! I found a piece of plastic in chip when eating it!

Atmosphere: 1

Food: 1

Service: 1

This Chipotle was short staffed, and therefore a long line developed of people waiting to order. They were out of hard taco shells.

Atmosphere: 3

Food: 4

Service: 2

Bad customer service and trash food

Atmosphere: 1

Food: 1

Service: 1

They never have anything 12pm 1pm 3pm don’t matter out of food. customer service is trash. I’ve been several times and each time is the same thing.

Atmosphere: 2

Food: 1

Service: 2

every employee including the manager except for one kid who obviously was new hire was just socializing, not working, in the back. I had to stand there and wait to checkout a rather poorly made burrito while everyone else was taking about another employee’s birthday. One classless employee even came up and very loudly said “and I thought I was gonna have to jump them.” 😳 In front of customers who were waiting for service, in front of the manger. What terrible people, lazy, and entitled people.

Atmosphere: 1

Food: 1

Service: 1

At one point, I gave this place a five star rating today. I’m changing the five star rating to a one star. The clerk literally refused to give me a receipt. Bylaw they’re required to give me a receipt with my purchase . I didn’t quite understand that. she was very rude. I don’t really know where their mind was at but it cost them a 5 star review also nice job the the guy who tried to make me look as if I asked a dumb question when I asked what kind of ranch dressing it was and what was in it good job I may have asked for medical reasons your declining good reviews suits you well

Atmosphere: 1

Food: 1

Service: 1

Don't order online! Takes 3x longer than the line

Consistently awful.

I’m a super optimistic person who loves all food, but this Chipotle is unbelievably bad every time. Slow, rude service, and sad, sloppy food. I literally had Chipotle cold buffet-style at my wedding and it was better than what they serve fresh here.

I have never left a review in my life but after this experience I felt compelled to do so.
The rice was hard as a rock, the portions were skimypy, the workers were rude, the tables were dirty, no napkins, or paper towels in the bathroom. All around worst Chipotle experience we’ve ever had.

Service was slow, portions skimpy, guy infront of me asked for double honey chicken, only got a scoop and a half, the lady on the start of the line took ages to replace the beans, then spilled pinto bean juice into other containers. Ingredients also dont taste fresh. The chipotles in west chester are leagues ahead of this location.

I would like to see the video of your employee attacking customers one victim I saw had on a Moller uniform. This incident happened 5/12/2025 around 5pm. Thanks

Slow and rude