Get in line, told the tortilla press for the line isn’t working when I ordered a burrito and to order online if I want a burrito. So literally behind this employee is a functioning tortilla press for online orders that he refuses to use and I am forced to pointlessly wait like 15-20 minutes. It was the most absurd, stupid experience I have ever had.
Atmosphere: 1
Food: 2
Service: 1
Ripleigh Cossentino
All good. Better than the chipotle by my house. This place actually had fresh meat and had meat in general. The chipotle in loveland always seems to be out of steak or chicken. And the white rice is always low. Giving very small portions. Like a sprinkle of lettuce or less than a full scoop of meat. I always have to tell them to add more which they end up charging me extra for. This chipotle had no issues and definitely wouldn't mind going back.
Atmosphere: 5
Food: 5
Service: 5
Matt Townsend
Literally go to any other location. This location is constantly out of everything, and if you place a mobile order you'll be waiting 20+ minutes after your pick up
Atmosphere: 1
Food: 3
Service: 1
Jennifer McKenna
This location is average to subpar. I generally try to avoid it because of long lines and sullen staff. They do give you generous portions, so that is positive. But they always seem to be out of something. Last night it was gac, cilantro, and fajitas. How can you be out of cilantro? At least they posted that on the door so you knew walking in. Unless you really want Chipotle, I don't feel like it's worth it.
Atmosphere: 2
Food: 3
Service: 2
Monica Aishia
online ans door says they open daily at 10:45 came on a Sunday where they claimed to open at 11
Atmosphere: 1
Food: 4
Service: 1
Janice Taylor
The bowl is good with everything u want it's fills me up the price is ok lunch time it be very crowded and packed In There i like the food you get to pick and choose burrito wrap or the
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Carne Asada Steak Bowl
Tonisha Evans
Dietary restrictions: The foods was nasty and it was cold They put guacamole in my son bowl and my son is allergic to it I will never ever order or eat from here again My burrito was half open My bag was split down on the side My bowl was turned on the side ??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Burrito
Shannon Lewis
This location is always out of ingredients. I don’t understand how they are constantly running out of simple things like corn or cheese. Do better and stock up!! Y’all are too overpriced to not have everything I want in for my order.
Antoine Rucker Jr.
Good ppl work here they all deserve raises !!
Atmosphere: 5
Food: 5
Service: 5
Kristen Molly Maloney
Steak made/served on NYE gave me food poisoning, was up from 2-10am with severe cramping and vomiting. I knew something was off as I was eating it. The food just didn’t taste right, especially the meat so I ended up throwing it away after a few bites. I even joked with my husband about it ? little did I know I’d spend the next 24 hours feeling like I’m dying. I almost went to hospital bc it was that bad, have not been able to hold anything down until the last hour. I know for a fact that it came from the chipotle as it’s the only thing I ate yesterday. Assuming it was the steak as my husband and stepdaughter got the same thing, but got chicken instead
Service was good and welcoming my daughter enjoyed the
Atmosphere: 4
Service: 5
Recommended dishes: Chips & Roasted Chili-Corn Salsa, Side of Guacamole, Vegan Bowl
Robert Smith
My friends said their bowls were fresh and my double-wrapped burrito was stuffed to the limit. Maybe I was just hungry but I think this was the best Chipotle I have had in a while.The good food almost made me forget that the napkins and silverware dispensers were empty.Vegetarian options: Veggie option comes with guac. They put an adequate amount.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Jessica D'Aurora
On November 17th, I placed an order through the app. It was supposed to be ready at 6:40pm. My husband went in at 6:45 and was told it wasn’t ready yet. After waiting, he was handed an order and we went home. Upon arriving home, we realized we were handed a door dash order for “Jeseca D” not Jessica D. We have kids that we were trying to feed dinner and unfortunately the order contained nothing they would eat. I placed a second order at the location closest to our house, the Colerain one, and my husband went to go pick it up. I contacted the online customer service and was given 4 free entrees to use since we didn’t receive our order. I ended up having to contact them again to received a refund as well. Tonight (11/26) I went to use the free entree option that I had and it was no longer there. Contacted the chat and was given codes, tried those and it stated they were expired. So I contacted chat again and they informed me since I received a refund they cancelled the free entrees - which was not explained to me when I reached out regarding the refund - I explained that this is unacceptable as I paid for an order twice - once $24 which I didn’t receive from the Winton location, and then a second order at the Colerain location for $15 (I used points for a reward). They were unwilling to compensate me for wasting my time, gas, and effort driving out twice to get food. I don’t know in what customer service world a refund for something you never received is being compensation but I would say a refund is the LEAST they could have done. I also spoke with someone over the phone and was told the same, they couldn’t help me. Conveniently a supervisor wasn’t available via chat or over the phone. So Chipotle as a company will lose my business, I’ll just go to Bubbakoo’s. 7/10 times out order from any local Chipotle location is inaccurate, poor quality, something missing etc and I continued going back because the customer service is always great and they usually resolve the issue. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Tarasia
Although some ingredients were out, because it was late, Miss Jessica and the rest of her team were very polite. Informing us all of what was missing and proceeding to give great customer service anyhow!
Atmosphere: 5
Food: 4
Service: 5
Jake Maundy
Must be pretty dumb all I ordered was chicken and rice what a joke
Get in line, told the tortilla press for the line isn’t working when I ordered a burrito and to order online if I want a burrito. So literally behind this employee is a functioning tortilla press for online orders that he refuses to use and I am forced to pointlessly wait like 15-20 minutes. It was the most absurd, stupid experience I have ever had.
Atmosphere: 1
Food: 2
Service: 1
All good. Better than the chipotle by my house. This place actually had fresh meat and had meat in general. The chipotle in loveland always seems to be out of steak or chicken. And the white rice is always low. Giving very small portions. Like a sprinkle of lettuce or less than a full scoop of meat. I always have to tell them to add more which they end up charging me extra for. This chipotle had no issues and definitely wouldn't mind going back.
Atmosphere: 5
Food: 5
Service: 5
Literally go to any other location. This location is constantly out of everything, and if you place a mobile order you'll be waiting 20+ minutes after your pick up
Atmosphere: 1
Food: 3
Service: 1
This location is average to subpar. I generally try to avoid it because of long lines and sullen staff. They do give you generous portions, so that is positive. But they always seem to be out of something. Last night it was gac, cilantro, and fajitas. How can you be out of cilantro? At least they posted that on the door so you knew walking in. Unless you really want Chipotle, I don't feel like it's worth it.
Atmosphere: 2
Food: 3
Service: 2
online ans door says they open daily at 10:45 came on a Sunday where they claimed to open at 11
Atmosphere: 1
Food: 4
Service: 1
The bowl is good with everything u want it's fills me up the price is ok lunch time it be very crowded and packed In There i like the food you get to pick and choose burrito wrap or the
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Carne Asada Steak Bowl
Dietary restrictions: The foods was nasty and it was cold They put guacamole in my son bowl and my son is allergic to it I will never ever order or eat from here again My burrito was half open My bag was split down on the side My bowl was turned on the side ??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Burrito
This location is always out of ingredients. I don’t understand how they are constantly running out of simple things like corn or cheese. Do better and stock up!! Y’all are too overpriced to not have everything I want in for my order.
Good ppl work here they all deserve raises !!
Atmosphere: 5
Food: 5
Service: 5
Steak made/served on NYE gave me food poisoning, was up from 2-10am with severe cramping and vomiting. I knew something was off as I was eating it. The food just didn’t taste right, especially the meat so I ended up throwing it away after a few bites. I even joked with my husband about it ? little did I know I’d spend the next 24 hours feeling like I’m dying. I almost went to hospital bc it was that bad, have not been able to hold anything down until the last hour. I know for a fact that it came from the chipotle as it’s the only thing I ate yesterday. Assuming it was the steak as my husband and stepdaughter got the same thing, but got chicken instead
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service was good and welcoming my daughter enjoyed the
Atmosphere: 4
Service: 5
Recommended dishes: Chips & Roasted Chili-Corn Salsa, Side of Guacamole, Vegan Bowl
My friends said their bowls were fresh and my double-wrapped burrito was stuffed to the limit. Maybe I was just hungry but I think this was the best Chipotle I have had in a while.The good food almost made me forget that the napkins and silverware dispensers were empty.Vegetarian options: Veggie option comes with guac. They put an adequate amount.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
On November 17th, I placed an order through the app. It was supposed to be ready at 6:40pm. My husband went in at 6:45 and was told it wasn’t ready yet. After waiting, he was handed an order and we went home. Upon arriving home, we realized we were handed a door dash order for “Jeseca D” not Jessica D. We have kids that we were trying to feed dinner and unfortunately the order contained nothing they would eat. I placed a second order at the location closest to our house, the Colerain one, and my husband went to go pick it up. I contacted the online customer service and was given 4 free entrees to use since we didn’t receive our order. I ended up having to contact them again to received a refund as well. Tonight (11/26) I went to use the free entree option that I had and it was no longer there. Contacted the chat and was given codes, tried those and it stated they were expired. So I contacted chat again and they informed me since I received a refund they cancelled the free entrees - which was not explained to me when I reached out regarding the refund - I explained that this is unacceptable as I paid for an order twice - once $24 which I didn’t receive from the Winton location, and then a second order at the Colerain location for $15 (I used points for a reward). They were unwilling to compensate me for wasting my time, gas, and effort driving out twice to get food. I don’t know in what customer service world a refund for something you never received is being compensation but I would say a refund is the LEAST they could have done. I also spoke with someone over the phone and was told the same, they couldn’t help me. Conveniently a supervisor wasn’t available via chat or over the phone. So Chipotle as a company will lose my business, I’ll just go to Bubbakoo’s. 7/10 times out order from any local Chipotle location is inaccurate, poor quality, something missing etc and I continued going back because the customer service is always great and they usually resolve the issue. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Although some ingredients were out, because it was late, Miss Jessica and the rest of her team were very polite. Informing us all of what was missing and proceeding to give great customer service anyhow!
Atmosphere: 5
Food: 4
Service: 5
Must be pretty dumb all I ordered was chicken and rice what a joke