Cincy Crab (Springdale, OH)

Great service. Gehinna was a great server .🩷great food excellent service

Atmosphere: 5

Food: 5

Service: 5

I’ve heard about this place for a long time, and finally had the chance to come here with friends and family. It did not disappoint! The chicken wings appetizer was amazing, super tasty. The seafood was extremely fresh and delicious. Everything we ordered was great. Definitely worth the hype — we’ll be back!

Atmosphere: 5

Food: 5

Service: 5

Great dining environment, the food tastes amazing, and I absolutely love it.
Highly recommended to come and try it at least once — extremely satisfying! 😋

I love this place so much I got a job here over a year ago and I love it! We have some of the best seafood in the business & our servers are amazing 🤩

Atmosphere: 5

Food: 5

Service: 5

Place was great years ago when they had their grand opening since then went downhill it’s sad because I live 10 mins away and they Always used to be my go to but now I drive 35 mins to Millions Crab in west Chester.

My experience at Cincy Crab was extremely negative, and I left feeling uncomfortable and disrespected. The food was poorly prepared, items were missing from my order, and the staff did not make any effort to address the issue or provide customer-friendly service.

The restaurant had an unpleasant smell upon entry, appeared dirty and outdated, and did not feel sanitary—especially for a business serving shellfish and other foods that can carry bacteria if not handled properly. I also noticed what appeared to be a bug near the entrance, which raised even more concerns about cleanliness and food safety.

The manager/franchise owner—who oversees both the Cincinnati location and the Buttermilk, Kentucky location—was extremely unprofessional in his communication. His behavior toward me felt disrespectful and dismissive, and did not reflect the basic standards of customer service or leadership. Based on this interaction, I believe management would benefit from serious training in professionalism and communication.

The overall atmosphere did not feel welcoming, and the way I was treated left me feeling singled out and uncomfortable. Because of this, I personally do not feel comfortable supporting this business.

At this point, I will not be returning to either location, and the only time I could imagine stepping back into this establishment is if it were to observe meaningful changes or improvements in the future.

Until major improvements are made in cleanliness, customer service, professionalism, and management, I cannot recommend this business to anyone.
This business will Not thrive ! Handle them ancestors! Don’t waste your money !
The food isn’t even flavorful

Service: 1

The price is good for what you get . They are as good as Joe crab shack. Will be back soon.

Atmosphere: 5

Food: 5

Service: 5

My order was already established, from previous order, the food was hot temperature wise,and had just the right amount of sauce. It was perfect.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood Boil

Great food

Atmosphere: 5

Food: 5

Service: 5

Not bad

if you like seafood..you'll like this place..need more of a beer selection

Atmosphere: 4

Food: 4

Service: 4

Made reservations for 15 for my husband bday, arrived on time and they had given our seat to another group so we had to split up our family. Drove over an hour for this restaurant. Wouldn’t honor my husbands bday coupon because it was the day after his bday. Instead they brought him out a “pink” keychain… Service was poor and the food was poor as well. This place is not friendly and the atmosphere was poor, customer service POOR! Would NOT recommend this restaurant to anyone! But they sure didn’t miss applying a tip for us!

Atmosphere: 1

Food: 1

Service: 1

This was my first time patronizing the establishment and when I walked in the atmosphere seemed pretty inviting other than the woman who continuously belched loud and long like an abnormally big man. Then the woman brought out my seafood boil fist gripping the top of my bag. I was still going to eat my boil until I tasted the flavorless miniscule meal. I left it right there and went to Crafty Crab where my meal is always presented properly and pleasantly. I willllllll NOT be back

Atmosphere: 3

Food: 1

Service: 2

Lunch was delicious! Have been craving crab legs lately and this was the perfect place to stop. Hush puppies were so good you couldn't stop eating them! Homemade tartar sauce was the best I've had. Whiting was okay. The calamari was hand breaded with a very light breading that was delicious. Messy, but super fun meal. Waitress was super sweet.

Atmosphere: 5

Food: 5

Service: 5

The shrimp po'boy was excellent and the Cajun French fries were perfect straight from the frier. It's a casual wear your stretchy pants kind of place that gives you a bib and gloves.

Atmosphere: 5

Food: 5

Service: 5