Ordered a hot honey pepperoni pizza, didn’t get a hot honey pepperoni pizza. Very disappointing as I live 20-25 mins away (so they don’t deliver to my area) so I hardly make it out here for this awesome pizza. Well I was in that area getting a MRI done and ordered the hot honey pepperoni pizza (by far the BEST pizza I’ve ever had), get home and ate some and realized there was no hot honey on the pizza. Overall disappointed was really looking forward to that pizza but now I have an ok run of the mill pepperoni pizza that was ehh. Especially disappointing since I spent like 45 dollars and to get my order wrong.
Atmosphere: 3
Food: 2
Service: 3
Denise Fenwick
Would give a zero if i could, just moved into the area after moving all day wanted something to eat, so we ordered, after 40 mins a door dasher brought out a order, we didn’t order through door dash btw we ordered through the stores website, the guy didn’t have a list or anything he was just told to pick it up, so he had no clue what he was even supposed to be getting, it was completely the wrong order! it was a pepperoni pizza and wings not the three subs, garlic cheese bread and 2 liter that we ordered, so I call the store I spoke with a human!!! I told him what happened he asked if the driver was still here, the driver spoke to him, he said ok hold on a minute put us on hold, the driver left and went back to the store, I was on hold for 13 mins the door dash driver calls me back and asked if i talked to anyone because there was not a sole in the store, so the person I spoke with knew my issue and put me on hold and left like it was a big joke!!!! With no resolution, so I’m supposed to be ok with being out money and food, that’s no way to treat a paying customer i don’t care how late it is!! Looks like they need to learn customer service!!!! And if you are going to use door dash in the future, I feel they need to be informed of the order so they know what there picking up, because if the store messed up it affects them too, and that’s not fair, need a better system and apparently better staff!!
Atmosphere: 1
Food: 1
Service: 1
Robert Radcliffe IV
Eat here often. Everything is always well cooked
Atmosphere: 5
Food: 5
Service: 5
William Kusters
Horrible made pizza, paid for extra sauce but no extra sauce.called to complain, hung up on me...not good service
Atmosphere: 2
Food: 2
Service: 1
Kaleb Allen
Really love the pizza. I am from KY, and they dont have Donatos where I am, so I get it as a treat when i go to Cincy. Some locations are better than others, but this one was one of the good ones. My only complaint is that the cheese has a bit of texture like dried glue. But otherwise it's great.
Food: 5
Service: 5
D H
They don't feel like working, lazyzzz
Food: 1
Service: 1
Zi'Ayra Brown
came here before it closed and pizza was sooo good they was not stingy with the chicken or bacon and put extra sauce on there they the manger(i think) was very respectful and nice even though you can tell she had a day most definitely will order again
Atmosphere: 5
Food: 5
Service: 5
Michael Flint
Just close the doors already, obviously staff has given up on any kind of service. Worst pizza I've had in years
Atmosphere: 1
Food: 1
Service: 1
Sophia Wilson
My pizza was delivered fresh/hot and fast. Thank you
Food: 5
Kevin Pugh
Location is definitely discouraging eat-in diners. Only cold soda is 2L, no ice. Good was standard for Donato's. Customer service was harried, one in the kitchen and one at the counter.
The male that holds the front counter up very well. Is by far the most disrespectful person ever. Can't believe he has a job dealing with the public. NEVER RETURNING!!
Atmosphere: 3
Food: 4
Service: 1
Diondre Brown
Pizza have went down hill over the years after being some of the best, Then they got the nerve to charge 1.09 for dipping sauce, ill pass from now on.
Atmosphere: 4
Food: 3
Service: 2
Steve Reynolds (MrReynolds1980)
Uber Eats driver here - I've only had the experience of picking up deliveries from this specific Donatos. The management has a sign posted that restrooms are for paying customers only and specifically says it's also not for any delivery drivers. That seems pretty awful to me. We're helping to create revenue for your restaurant by delivering.
Atmosphere: 1
Food: 4
Service: 1
Umegames Official
Good service at recent visit compared to a year ago. Would order from here more often if location was closer to home for pick-up.
Atmosphere: 4
Food: 5
Service: 5
Tracey Skeene
Worse pizza I have gotten in a while. Comparable to little Ceasars.
Ordered a hot honey pepperoni pizza, didn’t get a hot honey pepperoni pizza. Very disappointing as I live 20-25 mins away (so they don’t deliver to my area) so I hardly make it out here for this awesome pizza. Well I was in that area getting a MRI done and ordered the hot honey pepperoni pizza (by far the BEST pizza I’ve ever had), get home and ate some and realized there was no hot honey on the pizza. Overall disappointed was really looking forward to that pizza but now I have an ok run of the mill pepperoni pizza that was ehh. Especially disappointing since I spent like 45 dollars and to get my order wrong.
Atmosphere: 3
Food: 2
Service: 3
Would give a zero if i could, just moved into the area after moving all day wanted something to eat, so we ordered, after 40 mins a door dasher brought out a order, we didn’t order through door dash btw we ordered through the stores website, the guy didn’t have a list or anything he was just told to pick it up, so he had no clue what he was even supposed to be getting, it was completely the wrong order! it was a pepperoni pizza and wings not the three subs, garlic cheese bread and 2 liter that we ordered, so I call the store I spoke with a human!!! I told him what happened he asked if the driver was still here, the driver spoke to him, he said ok hold on a minute put us on hold, the driver left and went back to the store, I was on hold for 13 mins the door dash driver calls me back and asked if i talked to anyone because there was not a sole in the store, so the person I spoke with knew my issue and put me on hold and left like it was a big joke!!!!
With no resolution, so I’m supposed to be ok with being out money and food,
that’s no way to treat a paying customer i don’t care how late it is!!
Looks like they need to learn customer service!!!!
And if you are going to use door dash in the future, I feel they need to be informed of the order so they know what there picking up, because if the store messed up it affects them too, and that’s not fair, need a better system and apparently better staff!!
Atmosphere: 1
Food: 1
Service: 1
Eat here often. Everything is always well cooked
Atmosphere: 5
Food: 5
Service: 5
Horrible made pizza, paid for extra sauce but no extra sauce.called to complain, hung up on me...not good service
Atmosphere: 2
Food: 2
Service: 1
Really love the pizza. I am from KY, and they dont have Donatos where I am, so I get it as a treat when i go to Cincy. Some locations are better than others, but this one was one of the good ones. My only complaint is that the cheese has a bit of texture like dried glue. But otherwise it's great.
Food: 5
Service: 5
They don't feel like working, lazyzzz
Food: 1
Service: 1
came here before it closed and pizza was sooo good they was not stingy with the chicken or bacon and put extra sauce on there they the manger(i think) was very respectful and nice even though you can tell she had a day most definitely will order again
Atmosphere: 5
Food: 5
Service: 5
Just close the doors already, obviously staff has given up on any kind of service.
Worst pizza I've had in years
Atmosphere: 1
Food: 1
Service: 1
My pizza was delivered fresh/hot and fast. Thank you
Food: 5
Location is definitely discouraging eat-in diners. Only cold soda is 2L, no ice. Good was standard for Donato's. Customer service was harried, one in the kitchen and one at the counter.
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
The male that holds the front counter up very well. Is by far the most disrespectful person ever. Can't believe he has a job dealing with the public. NEVER RETURNING!!
Atmosphere: 3
Food: 4
Service: 1
Pizza have went down hill over the years after being some of the best, Then they got the nerve to charge 1.09 for dipping sauce, ill pass from now on.
Atmosphere: 4
Food: 3
Service: 2
Uber Eats driver here - I've only had the experience of picking up deliveries from this specific Donatos. The management has a sign posted that restrooms are for paying customers only and specifically says it's also not for any delivery drivers. That seems pretty awful to me. We're helping to create revenue for your restaurant by delivering.
Atmosphere: 1
Food: 4
Service: 1
Good service at recent visit compared to a year ago. Would order from here more often if location was closer to home for pick-up.
Atmosphere: 4
Food: 5
Service: 5
Worse pizza I have gotten in a while. Comparable to little Ceasars.
Atmosphere: 1
Food: 1
Service: 1
Loading...