This location just keeps getting worse. Quoted delivery times are always off. They use Door Dash for delivery. The driver didn't even have a pizza bag. My food arrived cold and it wasn't even right. Called the store only to find out it's a generic call center. They can't see your order so they have to transfer you to the actual store, where they don't pick up the phone. You end up paying too much for less than mediocre food.
Rusty
I have order from this place several times and this is the last straw. I spent 65 through door dash on a large honey hot pepperoni pizza. And yet again i am CHARGED for the extra honey cheese sauce and pepperoni but none of it is on the pizza. Not a drop of honey the same amount of cheese it usually is and no extra sauce. Even the pepperoni was basic. I dont know what kinda of scam this location is running but this is not how you treat your customers. You are charging money for extra toppings and for it being a specialty pizza and delivering on none of it. Update: Responded to link and haven’t heard anything yet. Its been about 4 days so far
Atmosphere: 1
Food: 1
Service: 1
Inside Out Home Remodeling
When my pizza arrived it was literally folded like a taco inside the box. My 5 cheese sauces were all pulled out of the fridge and arrived at probably 50⁰. Called over and over again to be hung up on every single time. Don't waste your time calling back, they don't care. Lost my money, hope your owners happy with you employees because I'd fire you all.
Atmosphere: 1
Food: 1
Service: 1
Dennis Fischer
They did not get the order right, could not wait so had to cancel.
Atmosphere: 1
Food: 2
Service: 1
Luke Robinson
founders favorite 🔥
Atmosphere: 3
Food: 5
Service: 4
Annie Mathews
This experience was awful! Been waiting for an order for more than hour, but was told it would take 15-25 minutes. When asked the tentative time frame in which food would be delivered manager stated that “pizza was still in the oven, and would wait additional time for door dash to pick up my order.” The manager was extremely rude, and wasn’t helpful whatsoever and hung up on me! Will never go back!!!
bear In the weeds
Who put a lock on the door in a shopping center that everyone walks around but a clown? Then when you get them to give you the code, it’s gross.
Atmosphere: 1
Food: 4
Service: 1
Anonymous User
Be prepared to wait a long time for your order. Maybe if Donatos paid their employees they wouldn't quit and leave only one person working? Maybe they'd make a better product if they paid their employees to care? How much does the CEO of Donatos make? Anyway, I wouldn't order from here. Go to a local place. Just as fast, better ingredients, and you don't support a company that exploits their workers and pays them so little they quit.
Shawn Peck
Bathroom urinal broken and room smellled. Soda fountain machine broken
Fresh hot pizza and the staff was friendly. We enjoyed sitting in the dining room and sharing a pizza with the family. It was a nice break from shopping
Atmosphere: 5
Food: 5
Service: 5
Penny Lynn
Always great pizza always ready really really good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheese Bread
Morgan Isler
i found plastic under my cheese.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Emma Aleman
The truth is that I don't understand why there are bad comments. I love the pizzas from Donnatos, the pizzas have always given me heartburn and since I have been listening and eating the pizzas from Donnatos I have had no stomach discomfort and the truth is I love them, their mix of flavours, and the bread for me and my family is the , Better.
Atmosphere: 5
Food: 5
Service: 5
Brittney Goad
Delivery driver did not care that he gave us our pizza like this. 0/10 horrible customer service driver was totally unbothered!
Pizza was decent
Atmosphere: 5
Food: 5
Service: 5
This location just keeps getting worse. Quoted delivery times are always off. They use Door Dash for delivery. The driver didn't even have a pizza bag. My food arrived cold and it wasn't even right. Called the store only to find out it's a generic call center. They can't see your order so they have to transfer you to the actual store, where they don't pick up the phone. You end up paying too much for less than mediocre food.
I have order from this place several times and this is the last straw. I spent 65 through door dash on a large honey hot pepperoni pizza. And yet again i am CHARGED for the extra honey cheese sauce and pepperoni but none of it is on the pizza. Not a drop of honey the same amount of cheese it usually is and no extra sauce. Even the pepperoni was basic. I dont know what kinda of scam this location is running but this is not how you treat your customers. You are charging money for extra toppings and for it being a specialty pizza and delivering on none of it. Update: Responded to link and haven’t heard anything yet. Its been about 4 days so far
Atmosphere: 1
Food: 1
Service: 1
When my pizza arrived it was literally folded like a taco inside the box. My 5 cheese sauces were all pulled out of the fridge and arrived at probably 50⁰. Called over and over again to be hung up on every single time. Don't waste your time calling back, they don't care. Lost my money, hope your owners happy with you employees because I'd fire you all.
Atmosphere: 1
Food: 1
Service: 1
They did not get the order right, could not wait so had to cancel.
Atmosphere: 1
Food: 2
Service: 1
founders favorite 🔥
Atmosphere: 3
Food: 5
Service: 4
This experience was awful! Been waiting for an order for more than hour, but was told it would take 15-25 minutes. When asked the tentative time frame in which food would be delivered manager stated that “pizza was still in the oven, and would wait additional time for door dash to pick up my order.” The manager was extremely rude, and wasn’t helpful whatsoever and hung up on me! Will never go back!!!
Who put a lock on the door in a shopping center that everyone walks around but a clown? Then when you get them to give you the code, it’s gross.
Atmosphere: 1
Food: 4
Service: 1
Be prepared to wait a long time for your order. Maybe if Donatos paid their employees they wouldn't quit and leave only one person working? Maybe they'd make a better product if they paid their employees to care? How much does the CEO of Donatos make? Anyway, I wouldn't order from here. Go to a local place. Just as fast, better ingredients, and you don't support a company that exploits their workers and pays them so little they quit.
Bathroom urinal broken and room smellled. Soda fountain machine broken
Atmosphere: 1
Food: 4
Service: 3
Restaurantji Recommends
Fresh hot pizza and the staff was friendly. We enjoyed sitting in the dining room and sharing a pizza with the family. It was a nice break from shopping
Atmosphere: 5
Food: 5
Service: 5
Always great pizza always ready really really good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheese Bread
i found plastic under my cheese.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
The truth is that I don't understand why there are bad comments. I love the pizzas from Donnatos, the pizzas have always given me heartburn and since I have been listening and eating the pizzas from Donnatos I have had no stomach discomfort and the truth is I love them, their mix of flavours, and the bread for me and my family is the , Better.
Atmosphere: 5
Food: 5
Service: 5
Delivery driver did not care that he gave us our pizza like this. 0/10 horrible customer service driver was totally unbothered!
Atmosphere: 1
Food: 1
Service: 1
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