Firehouse Subs Eastgate Mall

Excellent subs

Atmosphere: 3

Food: 5

Service: 5

Answer the phone!!!! I paid for Uber and now I have a driver that went there and said there’s no order there. What the hell is going on you need to do a better business.

Service: 1

Easy to order, friendly staff.

Atmosphere: 5

Food: 5

Service: 5

The new bread makes Subway restaurant bread seem gourmet. Flavorless. Tough. Made offsite. I’m sure that it was not expired or old bread…just poorly made in a factory. You’re better off getting a sub at a grocery store as it will taste the same and only cost a third of what it does here.

I will add that the service is and has always been top notch 5/5. However, getting away from the schar bread was a huge mistake, and a terrible idea by the corporate office.

Atmosphere: 3

Food: 1

Service: 5

When I entered the store, there were four employees behind the counter—three male and one female. I inquired about using a coupon from the T-Mobile app, and was told that the store did not honor any coupons from the Firehouse Subs app or from T-Mobile. The staff claimed they had no control over the Firehouse Subs app or its promotions.

After eventually getting the app to function, another employee told me that placing the order through the app would result in a wait time of at least 10 minutes or more. I then asked to speak with a manager, only to be informed that the individual I had already spoken to—who had been standing nearby the entire time—was the manager. He reiterated that they had no control over the app and seemed unconcerned about the inconvenience.

The staff's attitude throughout the interaction was dismissive and unhelpful. There was no effort made to find a solution or to show any care for customer service. Frustrated by the lack of assistance and refusal to honor the promotional offer, I left the store without placing an order.

This experience was extremely disappointing and has made me reconsider visiting Firehouse Subs in the future. I hope this issue will be addressed so that other customers do not encounter the same level of indifference and lack of accountability.

Atmosphere: 1

Food: 1

Service: 1

Great food and good service. Gets order correct.

Atmosphere: 5

Food: 5

Service: 5

Placed a carryout. At the end they say is that it. I say yes. Click. Ko thank you or nothing. Grest customer service

Atmosphere: 3

Food: 5

Service: 3

The guy making the sandwiches needs a better attitude

Atmosphere: 1

Food: 5

Service: 1

About noon place is dirty, staff rude to each, care less about customers

Nice staff. Messy sub

Atmosphere: 4

Food: 4

Service: 4

They either cannot see or choose to ignore all removals and substitutions on online orders. "No mayonnaise" somehow means "put mayonnaise on both pieces of bread."

Atmosphere: 1

Food: 4

Service: 1

I ordered my meal online and got there in time to see them packing it up. I decided to open it and check it because I noticed they had only grabbed one drink. We paid for a large sub with Mac and cheese and a bottled coke and a medium sub with chips and a coke zero. We were missing the chips and the coke zero, and pickles. If I didn't check then, I wouldn't have caught it soon since we are a 45-minute drive home. They gave me a different drink since I brought it up and got to get chips but I don't know didn't notice the missing pickles until home. This was not worth the $32 unfortunately and I feel like they were trying to get away with whatever they could. They didn't even say anything when handing me the bag.

Atmosphere: 2

Food: 3

Service: 2

Walked in to a ton of people waiting for food and asked how long the wait would be, was told "10-12 mins" but it's been over 35 mins. Still waiting as a write this review.

Atmosphere: 1

Food: 1

Service: 1

Wheelchair accessibility: Accessible.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian, Pastrami Sub on Schar Gluten Free Bread

Waited 27 min for one meatball sub