Graeter's Ice Cream

Salty Carmel the original flavor

My visit tonight was a total disappointment, if I could I would give this establishment a 0 star.
It was my very first time going there and it will be my last.
The service was terrible.
The two young ladies were not pleasant at all.
I wanted to treat my sister that came to visit and my kids. We arrived there at 10:35pm, so to make sure it was ok to order, I went in there leaving my sister and the kids inside the car to ask them if it was ok to order to which the young lady said yes, I told her my kids were in the car, she replied ok with a displeased face. So when they came in, they were talking about us, laughing, so I told them if they were not happy to serve us we can leave. At that they said no.
We ordered and left, it was in and out, everyone knew already what to take in order to leave as quickly as possible. But the way they were was very not professional.

I was extremely appalled by the impolite manner of a worker by the name Sean. I asked for a malt and he rolled his eyes and talked to me in a rude way. I was disappointed by customer service, but the malt was okay.

Alright, look, guys.....
Your ice cream is supremely good and I would give 5 stars if you would just do 2 out of these 3 things:
1.) Fatter straws for the shakes/malts. A Banana Chip malt is life changing, but it needs a fat straw to pass the chips better.
2.) You really gotta get a kid sized scoop. My daughter loves you're ice cream, but even a half scoop is way too big for her to handle.
3.) Don't upsell me on a whole coffee cake when you're out of a $2.50 Cinnamon Crumble Danish. I totally thought I was getting one car friendly pastry in place of the other. The price at the window and then the size were both unexpected.

They customer service is terrible especially SEAN K he’s sarcastic and doesn’t have customer service skills I will not be back to this location I should’ve got a refund

Best ice cream in Cincinnati!

Amazing ice-cream

Always delicious!

My friend and I went to throught the drive through to order 2 scoops of ice cream for us both, it was 9:59 and we had no idea you guys closed @ 10. The DT attendant took our order, in a horrible rude tone. When we pulled up to the window, we could hear the DT attendant saying we ordered right at 10. We didn’t think it was that big of a deal since you guys were still open. My friend said “is there a problem we just ordered?” And your DT attendant was so rude, she responded with “well yeah we’re closed” and we just were in complete shock. I get it, it’s 10pm in the middle of the week. However, my friend and I haven’t been able to have a nice hangout for a while since she’s pregnant. We just wanted to go and get our favorite ice cream, however we weren’t pleased. Please speak to whoever closed your store tonight who worked in the DT area, she had Long Brunette Hair in a PonyTail in a hat. That is not how you talk to a paying customer. That’s just not how speak to people at all. I’m very dissatisfied I’m a paying Greater’s ice cream lover and I plan to not come back to this location. - 4/8/25 @ 10PM

Ordered 2 shakes (chocolate & other cookie& cream )& got home 5mins after picking up both shakes. Both were like we were drinking straight milk with a little bit of ice cream . They were not at all thick like in the past. Very Disapponted

Preordered an item over the phone and they simply didn’t make it so I showed up and they had nothing ready. Not the first time this has happened at this specific store, don’t take your chances, call a different one.

I wanted to drop a line. Last night I was delighted to find that you had small portion fruitcake. When I was a kid my grandpa made fruitcake for each branch of the family. I haven’t found any that are good since his death. Yours was amazing and just enough for me. Thanks for the rush of nostalgia and Merry Christmas!!

Atmosphere: 5

Food: 5

Service: 5

My birthday buckeye sundae was absolutely delicious. It was full of sprinkles and had great heaping scoops of buckeye ice cream.
The black raspberry and double chocolate chunk was just as delicious as always.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: My Free Birthday Sundae, Black Raspberry

Adam, thank you for your kindness.

Clean, fast service, many good choices of ice cream.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Banana Split