Wow! This is UNBELIEVABLE! It's only 10:15pm and O'Charley's closes at 11pm on Saturday but when I called for a pick up order at 10:15pm the response was, "our kitchen is already closed." With 45 minutes left? WOW! TERRIBLE!
Atmosphere: 1
Food: 1
Service: 1
Rhonda Stacey
Donuts tasted old I was very disappointed
Atmosphere: 2
Food: 1
Service: 4
Rose Roush
How terrible is it that you are a new employee and you ask your co-workers for help and they ignore you. That is what happened today. The employee was super nice and didn't deserve that.
Atmosphere: 3
Food: 5
Service: 3
Mandy C
We placed an order for my graduation cake on Sunday April 28th (two weeks before my graduation party). We picked out a cake that we could put my picture on and gave them a physical copy of the picture we would like to put on it. The worker wrote down the order on the form and took the picture. On Friday May 10th, I went to pick it up but they could not find it. They looked everywhere and could not even find the order form or the picture we gave them. The workers looked for the order form for probably about 10-15 minutes but told me they had no luck finding it. They tried to do their best to make it right by offering me 2 free smaller circle cakes from what they had left in the display case. I took a yellow cake with white icing and a chocolate cake with chocolate icing and they offered to write "congratulations" on it. I appreciate them giving me 2 cakes for free but it just wasn't the same. The cake we initially ordered was a large sheet cake meant to feed up to 40 people and of course had my photo as well as other decorations on it. I could tell the workers felt terrible for what had happened. I know mistakes happen but we are a bit baffled as to how the order form and photo could just disappear like that. I also just wish there would've been some type of confirmation email when we initially placed the order so that we could have a record of the order. When we initially placed the order, they said we could pay the day we picked it up so we didn't receive a receipt the day we placed the order or anything like that. The two cakes that I did take were very delicious though and the workers really tried their best to make it right. I just wish there was a better system in place to ensure special orders are confirmed after the order is placed. So I guess my advice to anyone placing any type of cake order here is: take pictures of the order forms or make sure to get a receipt; then call them ahead of time to ensure the cake is actually being made.
Atmosphere: 5
Food: 5
Service: 2
Chris
Came in 30min before close (I hate being that guy) but 3 ladies walked in so me and my friend went on in. Place was clean and people didn't seem to irritated about us coming in late. Me and my friend both got cones with 2 dips of ice cream. I don't think we was in there 5 minutes and out the door we went. Fast efficient service, and as usual ice cream was great!
Atmosphere: 5
Food: 5
Service: 5
Ray King
The staff was very friendly and helpful. You can test a flavor if you wish.Black Raspberry Chocolate Chip is my favorite flavor. The chips are huge, they should call them chunks.They currently have Peppermint Stick, it is only Available Late November through December Only.The Bakery Goods look great. They must have had about a hundred pre-orders for Christmas waiting to be picked up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Doughnut
Jeri Timon
Best ice cream. Also celebrated Veterans Day with free cones to Veterans. So great for my husband....army veteran.
Great customer service, Allie and Stephanie were very helpful and professional ☺️
Atmosphere: 5
Food: 5
Service: 5
I love my local Graeters! Best team ever!
Strawberry Danishes are my fav ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buckeye Pie, Ice Cream Cone, Doughnut, Ice Cream Pies
Wow! This is UNBELIEVABLE! It's only 10:15pm and O'Charley's closes at 11pm on Saturday but when I called for a pick up order at 10:15pm the response was, "our kitchen is already closed." With 45 minutes left? WOW! TERRIBLE!
Atmosphere: 1
Food: 1
Service: 1
Donuts tasted old I was very disappointed
Atmosphere: 2
Food: 1
Service: 4
How terrible is it that you are a new employee and you ask your co-workers for help and they ignore you. That is what happened today. The employee was super nice and didn't deserve that.
Atmosphere: 3
Food: 5
Service: 3
We placed an order for my graduation cake on Sunday April 28th (two weeks before my graduation party). We picked out a cake that we could put my picture on and gave them a physical copy of the picture we would like to put on it. The worker wrote down the order on the form and took the picture. On Friday May 10th, I went to pick it up but they could not find it. They looked everywhere and could not even find the order form or the picture we gave them. The workers looked for the order form for probably about 10-15 minutes but told me they had no luck finding it. They tried to do their best to make it right by offering me 2 free smaller circle cakes from what they had left in the display case. I took a yellow cake with white icing and a chocolate cake with chocolate icing and they offered to write "congratulations" on it. I appreciate them giving me 2 cakes for free but it just wasn't the same. The cake we initially ordered was a large sheet cake meant to feed up to 40 people and of course had my photo as well as other decorations on it. I could tell the workers felt terrible for what had happened. I know mistakes happen but we are a bit baffled as to how the order form and photo could just disappear like that. I also just wish there would've been some type of confirmation email when we initially placed the order so that we could have a record of the order. When we initially placed the order, they said we could pay the day we picked it up so we didn't receive a receipt the day we placed the order or anything like that. The two cakes that I did take were very delicious though and the workers really tried their best to make it right. I just wish there was a better system in place to ensure special orders are confirmed after the order is placed. So I guess my advice to anyone placing any type of cake order here is: take pictures of the order forms or make sure to get a receipt; then call them ahead of time to ensure the cake is actually being made.
Atmosphere: 5
Food: 5
Service: 2
Came in 30min before close (I hate being that guy) but 3 ladies walked in so me and my friend went on in. Place was clean and people didn't seem to irritated about us coming in late. Me and my friend both got cones with 2 dips of ice cream. I don't think we was in there 5 minutes and out the door we went. Fast efficient service, and as usual ice cream was great!
Atmosphere: 5
Food: 5
Service: 5
The staff was very friendly and helpful. You can test a flavor if you wish.Black Raspberry Chocolate Chip is my favorite flavor. The chips are huge, they should call them chunks.They currently have Peppermint Stick, it is only Available Late November through December Only.The Bakery Goods look great. They must have had about a hundred pre-orders for Christmas waiting to be picked up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Doughnut
Best ice cream. Also celebrated Veterans Day with free cones to Veterans. So great for my husband....army veteran.
Atmosphere: 5
Food: 5
Service: 5
Great service and delicious snacks.
Restaurantji Recommends
Turtle sundae was awesome!The team is fast and very friendly.
They have good ice cream. Disappointed to find out that a kids cone is same price as one dip. Wish employee had said that.
YUMMY ? ?.
Too expensive!
Greater's location with a bakery
Loading...