Insomnia Cookies
216 Calhoun St, Cincinnati
(513) 434-3781
Recent Reviews
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Do not online order/delivery from this place. Ordered 12 cookies and received 9. No explanation! Nothing. Even my receipt says 12 cookies. One and done with this place. And no one answers the phone. Ordered these for my family as a treat, what a let down and a rip off. They do their own delivery so they can’t blame DoorDash or UberEats!
They need more workers here why only have 1 person it makes the wait Longer if you order here
Been waiting since 1:50pm for a cookie cake. It’s 2:20pm I’m still here waiting on it they should let you know that before had
not too many options but good nonetheless
Tae has super great customer service!!!! I give this store 5 stars. Give him a raise he always works hard
Cashier was rude and racist we all bleed red why act like that it takes a simple smile and curiosity to make someone day every since trump became president ppl acting wild like be kind especially at someone else’s establishment I’ll never eat there again and to top it off my kids was the one choose what a experience
This was my first and last time ordering from them. Placed my order and I seen that it said delivered. I called them I had them send it out again. It never showed up I called to get a refund the guy said ok and hung up on me. What in the world smh!!!
Nothing fancy, just some great warm cookies for the late night out! Friendly staff and fast times to get your cookies.
Great cookies great service
The cookies are fantastic, and the late hours make it a perfect spot for students and locals. While the store is a bit small, it’s easy to get in and out. Lines can be long during peak times, and the cookies are a bit pricey—but that’s expected for a specialty cookie shop.
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
Parking: There are a lot of places to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Chunk, Confetti
Super chill workers! My only complaint would be the location, but the cookies are consistently soft and the employees are friendly.
Atmosphere: 3
Food: 5
Service: 5
Cookies are amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Chip Cookies, Peanut Butter Chip
I visited October 2024. Purchased a couple classic cookies, chocolate chunk and double chocolate chunk. They serve them warm which is nice. Cookies are good, not amazing. But will satisfy your cookie craving. Busy on street parking.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Chocolate Chunk
After a few visits my verdict is: very good cookies, very unhappy employees. It's clear that they hate their jobs and resent you for wanting cookies.
Girlfriend got screamed at for looking for a restroom while we were waiting in line.
Employees repeatedly yelled at customers in line for partially holding the door open.
When I ordered the variety pack with multiple flavors, the cashier seemed defeated by this task and rolled his eyes at a coworker. 🤣🤣
They're solid cookies but it's just not at all worth the bad vibes. There's other, friendlier options in the area.
Atmosphere: 1
Food: 4
Service: 1
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