We placed an order for delivery at 5 p.m. We had to call and cancel through the app two hours later. I get that this isn't fully their fault ordinarily, but we called the bakery twice and the person working was unhelpful, and just signed at us for asking what our options were and told us to cancel through Doordash even after being told it was through their app.
Haider Ali Iqbal
I ordered a brownie and icecream, to tell which flavor, i asked to sample a flavor but never got a sample and they just gave me the first flavor i had asked to try, i mentioned again that if i could try this one first (i was the only customer at the time) but no response and just packed the one i had asked for to try. Thats poor customer service. And after i placed the order she said the brownies were out and it will take about 10 mins to make more or i could get a brookie instead.
Devyath Prakash
Helpful and polite staff.
Jaden Solis
Love insomnia!
Noah Brauer
I ordered through DD. The cookies arrived 3 hours later to the minute.
alex walton
This would be my third time coming to the main street location downtown Cincinnati during open business hours and the doors are locked.
Desarae
First off, make sure you pay attention to the negative comments, especially about delivery.
Update* Betwen going back and forth with customer service and staff about my order, i eventually contacted Doordash as they stated they had a confirmed driver. I wanted to be sure. Well, that wasn't entirely true. I HAD a driver. Apparently they couldn't find the place and so they left which is why my time kept getting pushed back. So they offered me 2 options another driver or cancel. It's already been over 2 hours, I told Doordash customer service to cancel it. I no longer wanted it. They said they'll contact the store and cancel everything. I trusted that they would. Well, 30 mins later, I get a text stating a Dasher was on their way. I immediately called Doordash customer service back, by time I explained everything with a different person on the phone and they're trying to get ahold of the store 2x, no answer. Maybe 15 mins? There was a knock. Driver delivered the order and left it on the porch. I was PISSED!!!! We came to the conclusion the person before her probably tried to call and was unsuccessful. Instead of communicating that with me, they left the order active. At that point, 3 hours later!!!!! Grabbed the box, sure it (the box) was was warm but the cookies were a rock. There was maybe 3 cookies out of a dozen (brownies included in the bunch) that were still soft in the middle -not the whole cookie just the middle. It went in the trash. Waste of money, down the drain. I'd never order here ever again. You've been warned. Maybe directly through Doordash but directly through Insomnia Cookies, TRASH! Still zero stars if I could.
If I could give zero stars I would. Ordered a dozen but never received it so I can't even speak about the cookies. This is solely based on service. I wish I would've read the reviews before placing my order. Could've saved me the headache of waiting 2 hours!!!! I don't know what kind of business they're doing with Doordash but it's not working. I don't even know why they have the option to deliver. Save everyone the trouble and just make it pick up online oders only.
Ordered about 4:45p said roughly 5:10-5:20 for delivery. I called the store after an hour but what should've been about 30mins. I started doing stuff in the house and got distracted. Looked at the time and it was actually a bit past an hour when I called. They said it was assigned to Doordash, just waiting for the driver to pick it up. As I'm watching the time continue to get pushed back. Waited 15mins and called again, this time a guy who already knew it was me stated, the driver has been confirmed and on the way. So I waited 15 more minutes and continue to watch the time move back. Decided to call Doordash and see the status. Was told it was assigned and they were gonna call the Dasher to see what's going on. The lady then tells me the driver got lost and decided not to go back. I could either wait for a new driver or refund. I said, it's already been over 2 hours, I want a refund. That was damn near at 7:30p. Never will I EVER EVER EVER order from this place again. Terrible.
Rachel Nier
My first time at Insomnia Cookies! The staff was super friendly and helpful. My phone was not working correctly to pay for my order and the staff was very patient and understanding. I’ll definitely return and recommend this store to others! What started out as a frustrating situation due to my payment being declined turned into a good experience because of the sale associate’s kindness.
Sara Stacks
Good cookies even 30 mins before close!
Danielle Cozzola
Quality Insomnia location. All the cookies I wanted were available and fresh!
Ordered my cookie cake at 11 am to be ready by 7 for pick up. Went to get it at 7 and was told it’s gonna be ten more minutes and then ended up waiting about 20 minutes from this point and still waiting on it to be done. I finally got it 30 mins after it was supposed to be done and was told the happy birthday box I paid extra for isn’t a thing anymore even tho they were on display in the store
Jace Wolford
Easy walk and easy to go down the hatch
Greg Harkins
Cookies and service was absolutely amazing
lisa- grated
Good as always. My cookies were hot amc my ice cream was great! I'll be back
Corey Turner
Best ice cream ive ever had, can’t remmemmber which kind
We placed an order for delivery at 5 p.m. We had to call and cancel through the app two hours later. I get that this isn't fully their fault ordinarily, but we called the bakery twice and the person working was unhelpful, and just signed at us for asking what our options were and told us to cancel through Doordash even after being told it was through their app.
I ordered a brownie and icecream, to tell which flavor, i asked to sample a flavor but never got a sample and they just gave me the first flavor i had asked to try, i mentioned again that if i could try this one first (i was the only customer at the time) but no response and just packed the one i had asked for to try. Thats poor customer service. And after i placed the order she said the brownies were out and it will take about 10 mins to make more or i could get a brookie instead.
Helpful and polite staff.
Love insomnia!
I ordered through DD. The cookies arrived 3 hours later to the minute.
This would be my third time coming to the main street location downtown Cincinnati during open business hours and the doors are locked.
First off, make sure you pay attention to the negative comments, especially about delivery.
Update* Betwen going back and forth with customer service and staff about my order, i eventually contacted Doordash as they stated they had a confirmed driver. I wanted to be sure. Well, that wasn't entirely true. I HAD a driver. Apparently they couldn't find the place and so they left which is why my time kept getting pushed back. So they offered me 2 options another driver or cancel. It's already been over 2 hours, I told Doordash customer service to cancel it. I no longer wanted it. They said they'll contact the store and cancel everything. I trusted that they would. Well, 30 mins later, I get a text stating a Dasher was on their way. I immediately called Doordash customer service back, by time I explained everything with a different person on the phone and they're trying to get ahold of the store 2x, no answer. Maybe 15 mins? There was a knock. Driver delivered the order and left it on the porch. I was PISSED!!!! We came to the conclusion the person before her probably tried to call and was unsuccessful. Instead of communicating that with me, they left the order active. At that point, 3 hours later!!!!! Grabbed the box, sure it (the box) was was warm but the cookies were a rock. There was maybe 3 cookies out of a dozen (brownies included in the bunch) that were still soft in the middle -not the whole cookie just the middle. It went in the trash. Waste of money, down the drain. I'd never order here ever again. You've been warned. Maybe directly through Doordash but directly through Insomnia Cookies, TRASH! Still zero stars if I could.
If I could give zero stars I would. Ordered a dozen but never received it so I can't even speak about the cookies. This is solely based on service. I wish I would've read the reviews before placing my order. Could've saved me the headache of waiting 2 hours!!!! I don't know what kind of business they're doing with Doordash but it's not working. I don't even know why they have the option to deliver. Save everyone the trouble and just make it pick up online oders only.
Ordered about 4:45p said roughly 5:10-5:20 for delivery. I called the store after an hour but what should've been about 30mins. I started doing stuff in the house and got distracted. Looked at the time and it was actually a bit past an hour when I called. They said it was assigned to Doordash, just waiting for the driver to pick it up. As I'm watching the time continue to get pushed back. Waited 15mins and called again, this time a guy who already knew it was me stated, the driver has been confirmed and on the way. So I waited 15 more minutes and continue to watch the time move back. Decided to call Doordash and see the status. Was told it was assigned and they were gonna call the Dasher to see what's going on. The lady then tells me the driver got lost and decided not to go back. I could either wait for a new driver or refund. I said, it's already been over 2 hours, I want a refund. That was damn near at 7:30p. Never will I EVER EVER EVER order from this place again. Terrible.
My first time at Insomnia Cookies! The staff was super friendly and helpful. My phone was not working correctly to pay for my order and the staff was very patient and understanding. I’ll definitely return and recommend this store to others! What started out as a frustrating situation due to my payment being declined turned into a good experience because of the sale associate’s kindness.
Good cookies even 30 mins before close!
Quality Insomnia location. All the cookies I wanted were available and fresh!
Restaurantji Recommends
Ordered my cookie cake at 11 am to be ready by 7 for pick up. Went to get it at 7 and was told it’s gonna be ten more minutes and then ended up waiting about 20 minutes from this point and still waiting on it to be done. I finally got it 30 mins after it was supposed to be done and was told the happy birthday box I paid extra for isn’t a thing anymore even tho they were on display in the store
Easy walk and easy to go down the hatch
Cookies and service was absolutely amazing
Good as always. My cookies were hot amc my ice cream was great! I'll be back
Best ice cream ive ever had, can’t remmemmber which kind
Loading...