Jersey Mike's Subs

Gave the food a 1 but have not tried yet and now will not be eating there. The door was unlocked and hours said opens at 10am. But at 9:54 when stepping in and expecting to wait, I was asked to step back outside because they were not open and there was 4 min. Then an employee came to tell me I could come in a couple minutes later and a larger employee very also tried to help. I told them I was told no and would wait the last 2 min. Please know the 2 employees impressed me but then the manager that told me to go back outside came out to give me an earful for supposedly abusing his employees. I told him I did not such thing I just told them I was told to wait till 10 am and I would come in then. Never again at this place. Too many other choices out there. The manager was slim, lighter color hair and taller than me and I’m 5’9”. I will not be back to this location. He is not someone I would have in a customer service position. I get too good of service at the other Jersey Mike’s I frequent. Ugh.

Atmosphere: 1

Food: 1

Service: 1

Came in here today. Ordered the 13 and 17 for my husband and I. I must say I received the best and fastest service ever provided from Jersey Mike’s. Those 3 men on the line were amazing!! Please acknowledge them and give them a raise!!!

Atmosphere: 5

Food: 5

Service: 5

Owner/manager combo (possibly father/son?) at the Hyde Park Jersey Mike’s have astonishingly bad attitudes, like petulant toddlers. They reminded me of moody, lazy teenagers, biting the hand that feeds them and blaming others for problems that don’t exist, instead of rolling up their sleeves, getting the job done and being grateful for the business. Instead, these men were pros at sulking body language, exasperated sighs, eye rolls, and lots of tsk tsk tsk-ing the customer.

I came to the store today to no line, no rush, and said hey I need to take subs to about 30 people give or take, but I don’t have a catering order, can you help me out. The sharp, efficient can-do counter guy said— got you covered and I said thanks, I’ll take whatever you recommend, whatever is fastest for you guys, just a smattering of subs is fine. He said, here’s what we’ll do: ten subs to be cut into thirds. Cashier quickly rang it up, I quickly paid ($177) and they started cranking out the subs, working as a team and I was going to be out of there within five minutes, a happy customer.

UNTIL some pesky man (owner? manager?) back in the kitchen reared his head and said “No, no, no! We can’t do that!” totally throwing off his very bright, hard working and pleasant staff, who were nearly finished with the job. They started sort of politely glancing at me and shaking their heads like oh no, here he goes again.

Owner Man was clearly mad at me, the customer, for such a big frightening order of ten subs (lol) and also at his staff for selling me the sandwiches to begin with. I guess he didn’t like that they were cutting the sandwiches after being wrapped (like they do for catering) instead of cutting them before being wrapped (like they do for individual orders) and he was especially irritated that I “didn’t call in ahead of time” …

I felt bad for the staff, because he clearly embarrassed them and insulted their intelligence. Meanwhile a line is forming, and now these poor waiting customers who just want sandwiches are having to watch these annoyed, neurotic managers huff and puff and roll their eyes and shake their heads and wave off a fellow customer.

While the great counter staff was finishing up my order, a second manger came in shaking his head and sighing loudly and rolling his eyes and I said hey, your great staff is totally getting it done. There is no problem here. It’s ten sandwiches, I mean do you want the business or not?

He told me he did not want the business. He did not like that a line formed (which is usually the sign of a successful in-demand restaurant and only lasts five minutes during the “rush” anyway, but ok) and he said he couldn’t deal with it being “busy”

I had told my teenage son to apply at this Jersey Mike’s but no way will I let him work for an owner/manager like this. It’s exactly the opposite of the roll up your sleeves and get it done hard-working drama-free, suit up and show up no-matter-what values that make good businesses great. I would have been fired many times over at my restaurant jobs for acting like this owner/manager team did today.

Stay away from this store, find another one with owners who don’t insult their smart, friendly, hard working staff. Regardless of some perceived “hardship” or “hassle” the “last minute” customer has dealt, if a manager can’t let his staff make ten sandwiches on the fly, then he shouldn’t be in the sandwich business.

If you are another sandwich shop owner, ahem Jimmy John’s, or another Jersey Mike’s location, scoop up the great talent at this Hyde Park location, you won’t regret it. Or maybe, if we’re lucky, the solid counter team will come together and buy out the depressing, drama queen owners and turn the place around.

Atmosphere: 1

Food: 4

Service: 1

Always great fresh food and great customer service!!!

Atmosphere: 5

Food: 5

Service: 5

Great sandwiches and there are always deals going on, which makes it even better. Everything tastes fresh and made to order. The staff is friendly and quick, and the place is always clean. It’s my go to spot when I want a solid sub that hits the spot every time.

Atmosphere: 4

Food: 5

Service: 5

I don't think that the person making the sandwich should wipe the counter and proceed to fix the sandwich with the same gloves on, This is unsanitary and it has happened the last two times I was there,Mgmt do a better job in training your staff or next time I will leave the sandwich there

Atmosphere: 5

Food: 5

Service: 2

Owners were very rude and racist. I’ve been to jersey mikes all around and I’ve never had an issue with my order of just bread and veggies. They complained about losing money(obviously business isn’t that good) and tried to charge me for meat and cheese even though I did not order it bc I don’t eat it.

One of the BEST SUBS AROUND!!

After having a bad experience with a Jersey Mike's near me, it made me reflect on the fact that I have never left a review for your restaurant and for that I apologize because you were the ones who set the bar so high for my expectations on how a Jersey Mike's experience should be. Your establishment was the first Jersey Mike's I had ever eaten, and the ONLY Jersey Mike's I have had in Cincinnati. This is where my love for Jersey Mike's food was born. Every time I walk into a Jersey Mike's, I expect my sub to be made with the love in which you made my food and the customer care that you ALWAYS displayed! Again, I apologize this is late and I hope you are doing well and prospering with your restaurant.

Food and service were fine but employees were talking shit about a guy sitting outside non stop.
8/25 this location has been consistently closing its grill early to the point I'm done with this location. If you're open until 9 that means you don't turn off equipment until 9.

Do better slow down and have some pride in your work

Atmosphere: 1

Food: 1

Service: 1

I’ve had nothing but great experiences here every time I get food it’s on point if something was wrong, they will fix it immediately. Sometimes the staff does get overwhelmed, but that’s life.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak Sandwich, Pepsi Products, Tuna Fish, Chocolate Chip Cookie, Fresh Baked Cookies Brownies

Always friendly and every employee looks like they want to be here and they make the best subs bar none in my opinion.

Atmosphere: 5

Food: 5

Service: 5

Overall sandwiches are good. Picked up a sandwich that was slightly overcooked, and took staff a few minutes to come from the back to bring food

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: California Chicken Cheese Steak, Turkey and Provolone

Very polite and warm service! Workers do an excellent job. Sandwiches have been great as well.

Atmosphere: 5

Food: 5

Service: 5