I was picking up a DoorDash from here. It’s 18° out and my washer fluid is frozen and I just asked them for a cup of water to pour on my window so I can see through it and all eight employees said they couldn’t do that unless I bought something. These people have lost their humanity. Where is your heart??!!
Atmosphere: 1
Food: 1
Service: 1
JAMES BOND
Paid for a giant, got a regular. It was not made correctly, items left out. Got a refund, I paid for the regular instead. This is the second time they just totally missed the mark. They just flat out don't pay attention, and don't really show mastery of the craft. I was unable to get what I ordered consistently. I never have these issues at other Jersey Mike's, so I will just conclude it is the demographic, and what comes with such. As one who worked in the food service industry for 27+ years, it saddens me to see how people just don't make an effort, nor have a clue of what to do anymore. It sucks because I pass by that location daily on my way to work. I guess I am just going to have to go to Wawa, or Jimmy John's instead which sucks, because I really like Jersey Mike's, but I don't like getting screwed over with mediocrity. Especially from such a great concept. Rob me with a gun, not a cash register and subpar service etc... Better still I will just make my own at home, as I went to culinary school, and worked the industry for 27+ years. This will the last time I settle for what they are putting down.
Atmosphere: 3
Food: 2
Service: 1
Rian Beckham
The absolute sweetest and most accommodating staff! Every employee is just so kind, and it’s so appreciated! Never have any issues with orders. Honestly, I typically order from this location via DoorDash and call to make modifications and they are just so, so sweet. Shoutout to this team!!
Atmosphere: 5
Food: 5
Service: 5
Mallory W
A little strange they would not tell you when you have enough points for a free sandwich only let you know after you have paid and you have asked. Disappointing as Jimmy John's always lets you know.
Atmosphere: 3
Food: 4
Service: 3
Joe Sena
To the crew that works the day shift you guys are awesome always positive attitudes very energetic great Hustle. super friendly sandwiches are always spot on they take the time to memorize what sandwich you get highly recommended
Atmosphere: 5
Food: 5
Service: 5
Carol Kaczmarek
Ordered sandwiches in the store and were correct service was good food was good
Atmosphere: 5
Food: 5
Service: 5
Jimmie Haley
This place got the best subs period! There is no competition!
Atmosphere: 5
Food: 5
Service: 5
Kenneth Stovall
The manager was so respectful of this store and had great social skills and the staff and the food was fantastic 10 starss
Atmosphere: 5
Food: 5
Service: 5
frank o
The fact that I can’t just come here and order some food and use the restroom is very concerning.
Atmosphere: 1
Food: 1
Service: 1
Tony Real Wash
First time?I've ever been there.I will go there any time.They are so friendly and helpful
The absolute worst customer service I've ever had. I ordered my sub extra grilled. They didn't call and ask to make sure I didn't want it toasted, they wrote on the bag and said their grill would incinerate the sub so they didn't do it. I order it extra because the grill takes a while to heat it all the way through. I called asking for a refund and the lady was immediately confrontational and aggressive. She said she was the owner and it's the franchises choice to do what they want and if I want a grilled sub I can get a pan out at my house and cook it myself. I was so irrational and shocked I cussed her out. How in earth do you run a business treating people like this? I definitely will not order from there again. I've had 100s of jersey mike's subs and every other location does a great job.
Atmosphere: 1
Food: 1
Service: 1
Matt Craft
Awful! This is the slowest sandwich shop on the planet. Sometimes you don't ever get your food. Terrible system when trying to pick up your food. I won't be back!
Atmosphere: 1
Food: 5
Service: 1
Jim Hunt
On June 4, 2025, I visited the Jersey Mike's location co-owned by Glenn Ayers. During my visit, Mr. Ayers was loudly instructing customers to place their sandwich orders. With my head down, I heard him call out, “guy with the striped shirt.” Startled, I looked up and responded “tuna fish,” but he immediately moved on to the next customer without allowing me to finish my order.
When I reached the counter, I clarified that I wanted Swiss cheese and rosemary bread. Instead of acknowledging the confusion, Mr. Ayers mocked my earlier response by repeating “tuna fish” in a childish tone and proceeded to lecture me on how I should give my full order up front—without recognizing that he had not given me the opportunity to do so.
People shouldn't be rewarded for that type of behavior.
While I previously frequented this location weekly, I’ve decided not to return. I understand that the store is family-owned, and they may not miss my business. However, it's disappointing to be treated in such a dismissive and unprofessional manner.
It's unfortunate because the rest of the staff have always been kind and courteous. I hope they are treated better than some of the customers appear to be.
Atmosphere: 1
Food: 1
Service: 1
Christian Papaconstantinou
Incredible service
Atmosphere: 5
Food: 5
Service: 5
Cleo Ludmann
Incredibly consistent sandwich with great customer service! I felt very welcomed during my last visit and it just made my day :)
I was picking up a DoorDash from here. It’s 18° out and my washer fluid is frozen and I just asked them for a cup of water to pour on my window so I can see through it and all eight employees said they couldn’t do that unless I bought something. These people have lost their humanity. Where is your heart??!!
Atmosphere: 1
Food: 1
Service: 1
Paid for a giant, got a regular. It was not made correctly, items left out. Got a refund, I paid for the regular instead. This is the second time they just totally missed the mark. They just flat out don't pay attention, and don't really show mastery of the craft. I was unable to get what I ordered consistently. I never have these issues at other Jersey Mike's, so I will just conclude it is the demographic, and what comes with such. As one who worked in the food service industry for 27+ years, it saddens me to see how people just don't make an effort, nor have a clue of what to do anymore. It sucks because I pass by that location daily on my way to work. I guess I am just going to have to go to Wawa, or Jimmy John's instead which sucks, because I really like Jersey Mike's, but I don't like getting screwed over with mediocrity. Especially from such a great concept. Rob me with a gun, not a cash register and subpar service etc... Better still I will just make my own at home, as I went to culinary school, and worked the industry for 27+ years. This will the last time I settle for what they are putting down.
Atmosphere: 3
Food: 2
Service: 1
The absolute sweetest and most accommodating staff! Every employee is just so kind, and it’s so appreciated! Never have any issues with orders. Honestly, I typically order from this location via DoorDash and call to make modifications and they are just so, so sweet. Shoutout to this team!!
Atmosphere: 5
Food: 5
Service: 5
A little strange they would not tell you when you have enough points for a free sandwich only let you know after you have paid and you have asked. Disappointing as Jimmy John's always lets you know.
Atmosphere: 3
Food: 4
Service: 3
To the crew that works the day shift you guys are awesome always positive attitudes very energetic great Hustle. super friendly sandwiches are always spot on they take the time to memorize what sandwich you get highly recommended
Atmosphere: 5
Food: 5
Service: 5
Ordered sandwiches in the store and were correct service was good food was good
Atmosphere: 5
Food: 5
Service: 5
This place got the best subs period! There is no competition!
Atmosphere: 5
Food: 5
Service: 5
The manager was so respectful of this store and had great social skills and the staff and the food was fantastic 10 starss
Atmosphere: 5
Food: 5
Service: 5
The fact that I can’t just come here and order some food and use the restroom is very concerning.
Atmosphere: 1
Food: 1
Service: 1
First time?I've ever been there.I will go there any time.They are so friendly and helpful
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
The absolute worst customer service I've ever had. I ordered my sub extra grilled. They didn't call and ask to make sure I didn't want it toasted, they wrote on the bag and said their grill would incinerate the sub so they didn't do it. I order it extra because the grill takes a while to heat it all the way through. I called asking for a refund and the lady was immediately confrontational and aggressive. She said she was the owner and it's the franchises choice to do what they want and if I want a grilled sub I can get a pan out at my house and cook it myself. I was so irrational and shocked I cussed her out. How in earth do you run a business treating people like this? I definitely will not order from there again. I've had 100s of jersey mike's subs and every other location does a great job.
Atmosphere: 1
Food: 1
Service: 1
Awful! This is the slowest sandwich shop on the planet. Sometimes you don't ever get your food. Terrible system when trying to pick up your food. I won't be back!
Atmosphere: 1
Food: 5
Service: 1
On June 4, 2025, I visited the Jersey Mike's location co-owned by Glenn Ayers. During my visit, Mr. Ayers was loudly instructing customers to place their sandwich orders. With my head down, I heard him call out, “guy with the striped shirt.” Startled, I looked up and responded “tuna fish,” but he immediately moved on to the next customer without allowing me to finish my order.
When I reached the counter, I clarified that I wanted Swiss cheese and rosemary bread. Instead of acknowledging the confusion, Mr. Ayers mocked my earlier response by repeating “tuna fish” in a childish tone and proceeded to lecture me on how I should give my full order up front—without recognizing that he had not given me the opportunity to do so.
People shouldn't be rewarded for that type of behavior.
While I previously frequented this location weekly, I’ve decided not to return. I understand that the store is family-owned, and they may not miss my business. However, it's disappointing to be treated in such a dismissive and unprofessional manner.
It's unfortunate because the rest of the staff have always been kind and courteous. I hope they are treated better than some of the customers appear to be.
Atmosphere: 1
Food: 1
Service: 1
Incredible service
Atmosphere: 5
Food: 5
Service: 5
Incredibly consistent sandwich with great customer service! I felt very welcomed during my last visit and it just made my day :)
Atmosphere: 4
Food: 5
Service: 5
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