Five minutes after ordering, I get a call — no intro, no name, nothing — just someone saying “we don’t got no delivery driver.” I had to guess it was Jimmy John’s. I said “okay,” and the guy follows up with “whatchu wanna do?” — like I’m somehow inconveniencing him. I told him to just cancel it, and he immediately hung up without confirming anything.
Turns out, they didn’t cancel it, and I was still charged the full amount. No refund, no follow-up, no nothing. Not only was this guy beyond rude, the way the whole thing was handled makes it clear they don’t care about basic service or accountability. Manager gets to be lazy and try and steal from people without repercussions.
Atmosphere: 1
Food: 1
Service: 1
Angela Meade
No delivery driver during lunch, ordered through door dash and had to wait for over 30 minutes for the food. The driver even left and another reassigned driver still had to sit and wait for 15 minutes for the employee to get done eating before they made my food. Definitely not “Jimmy John fast.”
Atmosphere: 1
Food: 5
Service: 1
Casey Marsh
Wish I could put negative stars. Place an online order? Want freaky fast service? Go somewhere else. Placed an online order, after 20 minutes I went to the store to see if it was ready (as this location NEVER confirms on the app) just to wait over an hour while countless orders are being made ahead of me. Meanwhile during the lunch rush, all three employees and what seems to be the manager have NO sense of urgency. Constantly joking around while customers are waiting for who knows how long. Constantly running out of prepped items for various entrees. Not sure how this place is still in business after witnessing 30+ people walk in them right back out because of how slowly & poorly ran this business is.
Do better, this is making the Jimmy John’s brand look horrible
Atmosphere: 1
Food: 1
Service: 1
Nicholas Klein
Ive had acceptable experiences, but the last two times have been pretty bad. Both times the bread has been either stale or overcooked and items are usually missing from my orders. Just go to jersey Mike's, they're a lot better
Michelle Maloney
Did you guys change your hours? I walked in around 5:30 to get an early supper, and the woman said she was just getting ready to lock up. I was passing by about 20 minutes after I left, and the place was shut down.
Food: 3
Service: 3
Travis Precht
Always out of things half the ingredients or bread or soft drinks. Never have a sign up, you have to wait in line and wait until you are up to find out you wasted your time. Bread is often over dry, when they have it. Try The Banks location.
Atmosphere: 1
Food: 2
Service: 1
Mickey Perry
I recently was put on a very restrictive diet and i forgot my lunch at home. I came into this JJ and asked for an 8” just veggies sandwich with mustard. They seemed a bit surprised but they made it! I was so happy and it tasted great! I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Pablo Vagnor
You pay for you get. Kind of expensive, no abundance of toppings. But , it's good ! workers are not trained culinary artists. But lost enough
Atmosphere: 3
Food: 5
Service: 4
Takekiyo
One person started making my sandwiches then another guy walks in having a massive cough attack. Then for whatever reason the dude coughing tags in to finish the sandwiches WHILE STILL COUGHING. Neither of them even acknowledge this. Disgusting had to throw the sandwiches out.
Service: 1
Ashley C
Every employee I spoke to was rude and I will go out of my way to the other store to not visit here again.
I should of read the reviews instead of hoping for the best. I've been in there before, so the previous reviews about the rudeness are correct.
I just ordered again hoping for better, but the location downtown doesn't really meet the standards other locations have set. While the food was edible, it is apparent that items requested are being missed when made and bagging. I understand the whole make it fast thing, but it also needs to be made correct! I would rather receive a sandwich late and correct then on time and incorrect.
I really hope they read this along with the other complaints. It's not fair that the delivery guys tips have to suffer. BTW I dont lower my tip because it's not the delivery persons fault. However it does create a long thought before ordering again.
Food: 3
Kelsey Cohen
I work in the building this is attached to so it’s in a very convenient location for lunch, however it gets very busy during lunch, so I place pickups to make things easier on their end. The sandwich I regularly order, I remove tomato and add bacon. Do you know how many times I have paid $2 extra for them to not put bacon on my sandwich? I don’t want to go all the way back downstairs to have them fix it or double check my pick up every time before I go back up to my office. Sometimes I have ordered sides and just not received it. The workers need to READ the order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Vito
Hannah r
Terrible location, when they only delivered half my order (very long after I ordered it) I called and they said they would bring it. An hour goes by and I called again. The person who answered said it never got made but he would hand deliver it himself. Another hour goes by and still never got it. I called and asked that they bring the sandwich and issue a refund and they said no.
Atmosphere: 1
Food: 2
Service: 1
Hyesun Jeong
I’ve visited many Jimmy John’s locations, but this one is by far the worst. The cashier was very rude. She had trouble understanding my order (she seemed to understand but pretended as if she couldn’t), and I had to repeat it three times. On top of that, I wasn't given the bottle of water I paid for, so I had to ask for it when I picked up my sandwich. Napkins are only provided if you specifically ask, which is inconvenient. The staff didn’t seem to care about customer service at all. I won't be returning to this location.
Five minutes after ordering, I get a call — no intro, no name, nothing — just someone saying “we don’t got no delivery driver.” I had to guess it was Jimmy John’s. I said “okay,” and the guy follows up with “whatchu wanna do?” — like I’m somehow inconveniencing him. I told him to just cancel it, and he immediately hung up without confirming anything.
Turns out, they didn’t cancel it, and I was still charged the full amount. No refund, no follow-up, no nothing. Not only was this guy beyond rude, the way the whole thing was handled makes it clear they don’t care about basic service or accountability. Manager gets to be lazy and try and steal from people without repercussions.
Atmosphere: 1
Food: 1
Service: 1
No delivery driver during lunch, ordered through door dash and had to wait for over 30 minutes for the food. The driver even left and another reassigned driver still had to sit and wait for 15 minutes for the employee to get done eating before they made my food. Definitely not “Jimmy John fast.”
Atmosphere: 1
Food: 5
Service: 1
Wish I could put negative stars. Place an online order? Want freaky fast service? Go somewhere else. Placed an online order, after 20 minutes I went to the store to see if it was ready (as this location NEVER confirms on the app) just to wait over an hour while countless orders are being made ahead of me. Meanwhile during the lunch rush, all three employees and what seems to be the manager have NO sense of urgency. Constantly joking around while customers are waiting for who knows how long. Constantly running out of prepped items for various entrees. Not sure how this place is still in business after witnessing 30+ people walk in them right back out because of how slowly & poorly ran this business is.
Do better, this is making the Jimmy John’s brand look horrible
Atmosphere: 1
Food: 1
Service: 1
Ive had acceptable experiences, but the last two times have been pretty bad. Both times the bread has been either stale or overcooked and items are usually missing from my orders. Just go to jersey Mike's, they're a lot better
Did you guys change your hours? I walked in around 5:30 to get an early supper, and the woman said she was just getting ready to lock up. I was passing by about 20 minutes after I left, and the place was shut down.
Food: 3
Service: 3
Always out of things half the ingredients or bread or soft drinks. Never have a sign up, you have to wait in line and wait until you are up to find out you wasted your time.
Bread is often over dry, when they have it.
Try The Banks location.
Atmosphere: 1
Food: 2
Service: 1
I recently was put on a very restrictive diet and i forgot my lunch at home. I came into this JJ and asked for an 8” just veggies sandwich with mustard. They seemed a bit surprised but they made it! I was so happy and it tasted great! I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
You pay for you get. Kind of expensive, no abundance of toppings. But , it's good ! workers are not trained culinary artists. But lost enough
Atmosphere: 3
Food: 5
Service: 4
One person started making my sandwiches then another guy walks in having a massive cough attack. Then for whatever reason the dude coughing tags in to finish the sandwiches WHILE STILL COUGHING. Neither of them even acknowledge this. Disgusting had to throw the sandwiches out.
Service: 1
Every employee I spoke to was rude and I will go out of my way to the other store to not visit here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I should of read the reviews instead of hoping for the best. I've been in there before, so the previous reviews about the rudeness are correct.
I just ordered again hoping for better, but the location downtown doesn't really meet the standards other locations have set. While the food was edible, it is apparent that items requested are being missed when made and bagging. I understand the whole make it fast thing, but it also needs to be made correct! I would rather receive a sandwich late and correct then on time and incorrect.
I really hope they read this along with the other complaints. It's not fair that the delivery guys tips have to suffer. BTW I dont lower my tip because it's not the delivery persons fault. However it does create a long thought before ordering again.
Food: 3
I work in the building this is attached to so it’s in a very convenient location for lunch, however it gets very busy during lunch, so I place pickups to make things easier on their end. The sandwich I regularly order, I remove tomato and add bacon. Do you know how many times I have paid $2 extra for them to not put bacon on my sandwich? I don’t want to go all the way back downstairs to have them fix it or double check my pick up every time before I go back up to my office. Sometimes I have ordered sides and just not received it. The workers need to READ the order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Vito
Terrible location, when they only delivered half my order (very long after I ordered it) I called and they said they would bring it. An hour goes by and I called again. The person who answered said it never got made but he would hand deliver it himself. Another hour goes by and still never got it. I called and asked that they bring the sandwich and issue a refund and they said no.
Atmosphere: 1
Food: 2
Service: 1
I’ve visited many Jimmy John’s locations, but this one is by far the worst. The cashier was very rude. She had trouble understanding my order (she seemed to understand but pretended as if she couldn’t), and I had to repeat it three times. On top of that, I wasn't given the bottle of water I paid for, so I had to ask for it when I picked up my sandwich. Napkins are only provided if you specifically ask, which is inconvenient. The staff didn’t seem to care about customer service at all. I won't be returning to this location.
Subs so slow you'll freak is more like it
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