Horrendous delivery experience now multiple times. Simple 2-3 sandwiches taking over an hour for delivery, even though it states the driver is out for delivery for half that time. Not sure what happened to this place but I’ll never do business at this location again.
UPDATE: And they forgot the chips and mayo!! Incredible
Service: 1
Mary Stavale
On 2 separate occasions, I did not get my order & they did NOT process the refund as they said they would each time I called to complain the charge was still listed. First time was through door dash, so I figured that might have been the issue. I started only ordering directly from JJ's site.
This last time it happened is the last straw with this restaurant. I'm starting to think it's a scam with the employees & I will never order again. Other reviews with similar experiences confirms possible scam. My order was from July 5th, order number 27994061216448514. I will be filing a complaint with the BBB.
Service: 1
Mary Stavale
I think the employees are running a scam. Will NOT be ordering from this location as I've had 2 orders that never arrived & had to dispute charges with the credit card company. Store said they processed credit, but it never goes through. I think they are keeping the refund & taking it as cash.
I wrote a review on Googlewhich included the details & order number. the owner replied stating to leave feedback through their website so they can further research, did that & was told by corporate I would need to work with the owner. doesn't sound like the owner cares and just wants to brush you off knowing corporate can't help.
Never in my life dealt with such an unethical restaurant.
Thomas Goad
Fresh, healthy food and freaky fast people working there. Like it says on their wall.
Atmosphere: 5
Food: 5
Service: 5
Denise Buttersworth
I ordered over an hour ago and still haven’t received my food. I knew I made a mistake right after I ordered because I suddenly remembered that the last time my boyfriend ordered from this location, it took over 4 hours for him to get his food. And that was only after he called after 2 hours to check on his order and he was cussed out on the phone and told they didn’t have any delivery drivers right now.I called after 45 minutes and the child who answered the phone could barely be bothered to say hello or open her mouth enough to speak to me. When I asked her why there was no longer tracking on my order she sighed and made some cagey comment about how that happens sometimes, but don’t worry about it because they’re just now delivering all the orders, and it will probably be here soon. When I asked her to check, she said “I’M BUSY.” I asked if someone else could check and she said something about how they all were.This location needs to be shut down.I already left my feedback on your website, so no need for your little canned response that’s not helpful at all.
Atmosphere: 1
Food: 1
Service: 1
Michael Mason
Great food great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Johnathan Prater
Waited almost 3 hours for a sub that never came. Called the store and was told they were understaffed and busy. I can understand that but if it is taking that long the first thing should be to offer refund and cancel order instead of saying food will be on its way multiple times when called.
Atmosphere: 1
Food: 1
Service: 1
Levi For Waifu
Refused to make my item and cursed at me FROM NOWHERE. Lazy stupid entitled.No I don't feel like reporting an employee he cursed at me in front of his manager. Close the store
Atmosphere: 1
Food: 1
Service: 1
Isaiah Griffin
One of the most racist places in Cincinnati honestly stopped going here years ago, I remember I applied I was well qualified for the position I was racial profiled by the manager because the color of my skin
maire quinn
just wanted to leave some kind words for amanda, she helped me so much with my dads order after there was a small mishap, she made it right quickly and so politely! give her a raise :) also the food was fresh and delicious!
I'm really surprised by the reviews I read from this location. I actually have been getting lunch here for the last 3 months since I started working at the office behind it. Today I decided to write a review for giving such great service every time I've been there. Both young men there tonight were working extra hard trying to fill orders, answer the phone, and make deliveries. They were also pleasent to the other customers in line ahead of me (they were busy). Visit was on 10/12 at 5:53pm, these team members are keepers.
Food: 5
Service: 5
mark odonnell
How can you go wrong
Atmosphere: 5
Food: 5
Service: 5
Edie
Pathetic amount of ingredients for what I paid for this. I won't be back.
Horrendous delivery experience now multiple times. Simple 2-3 sandwiches taking over an hour for delivery, even though it states the driver is out for delivery for half that time. Not sure what happened to this place but I’ll never do business at this location again.
UPDATE: And they forgot the chips and mayo!! Incredible
Service: 1
On 2 separate occasions, I did not get my order & they did NOT process the refund as they said they would each time I called to complain the charge was still listed.
First time was through door dash, so I figured that might have been the issue. I started only ordering directly from JJ's site.
This last time it happened is the last straw with this restaurant. I'm starting to think it's a scam with the employees & I will never order again. Other reviews with similar experiences confirms possible scam.
My order was from July 5th, order number 27994061216448514.
I will be filing a complaint with the BBB.
Service: 1
I think the employees are running a scam. Will NOT be ordering from this location as I've had 2 orders that never arrived & had to dispute charges with the credit card company. Store said they processed credit, but it never goes through. I think they are keeping the refund & taking it as cash. I wrote a review on Googlewhich included the details & order number. the owner replied stating to leave feedback through their website so they can further research, did that & was told by corporate I would need to work with the owner. doesn't sound like the owner cares and just wants to brush you off knowing corporate can't help. Never in my life dealt with such an unethical restaurant.
Fresh, healthy food and freaky fast people working there. Like it says on their wall.
Atmosphere: 5
Food: 5
Service: 5
I ordered over an hour ago and still haven’t received my food. I knew I made a mistake right after I ordered because I suddenly remembered that the last time my boyfriend ordered from this location, it took over 4 hours for him to get his food. And that was only after he called after 2 hours to check on his order and he was cussed out on the phone and told they didn’t have any delivery drivers right now.I called after 45 minutes and the child who answered the phone could barely be bothered to say hello or open her mouth enough to speak to me. When I asked her why there was no longer tracking on my order she sighed and made some cagey comment about how that happens sometimes, but don’t worry about it because they’re just now delivering all the orders, and it will probably be here soon. When I asked her to check, she said “I’M BUSY.” I asked if someone else could check and she said something about how they all were.This location needs to be shut down.I already left my feedback on your website, so no need for your little canned response that’s not helpful at all.
Atmosphere: 1
Food: 1
Service: 1
Great food great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Waited almost 3 hours for a sub that never came. Called the store and was told they were understaffed and busy. I can understand that but if it is taking that long the first thing should be to offer refund and cancel order instead of saying food will be on its way multiple times when called.
Atmosphere: 1
Food: 1
Service: 1
Refused to make my item and cursed at me FROM NOWHERE. Lazy stupid entitled.No I don't feel like reporting an employee he cursed at me in front of his manager. Close the store
Atmosphere: 1
Food: 1
Service: 1
One of the most racist places in Cincinnati honestly stopped going here years ago, I remember I applied I was well qualified for the position I was racial profiled by the manager because the color of my skin
just wanted to leave some kind words for amanda, she helped me so much with my dads order after there was a small mishap, she made it right quickly and so politely! give her a raise :) also the food was fresh and delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
very quick - employees were working hard!
Atmosphere: 5
Food: 5
Service: 5
I'm really surprised by the reviews I read from this location. I actually have been getting lunch here for the last 3 months since I started working at the office behind it. Today I decided to write a review for giving such great service every time I've been there. Both young men there tonight were working extra hard trying to fill orders, answer the phone, and make deliveries. They were also pleasent to the other customers in line ahead of me (they were busy). Visit was on 10/12 at 5:53pm, these team members are keepers.
Food: 5
Service: 5
How can you go wrong
Atmosphere: 5
Food: 5
Service: 5
Pathetic amount of ingredients for what I paid for this. I won't be back.
Good subs and pretty good atmosphere.
Atmosphere: 4
Food: 5
Service: 4
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