The store as a whole is decent but the deli department has some of the rudest employees! There are 2 women in particular, an older African American woman and a middle aged tall white woman with glasses that have the worst attitudes. First it takes them forever to come to the counter when they clearly see you standing there and then when they do decide to come over to take your order they have an attitude like you are bothering them! My thing is this, if you don't want to do your job then stay home or find a job that you don't have to deal with the public. They are both just miserable!
Adam George
Very friendly and helpful customer service desk worker on the morning of 4/11. Much better than the Blue Ash Kroger.
Arinette Gray
We excellent customer service ? Saved some money by using digital coupons.
Frank Lerner
after waiting for a while i was told my order would not be ready until tomorrow..attempted to takk to mananger he/ she would not come to the phone...unacceptable
Erika Middleton
Yet again, I arrive during my pickup window and my order isn’t ready. In fact this time I was told “my order hadn’t even been picked yet”. I understand things happen, but there was absolutely no apologies given for not notifying me before I arrived or the fact that it wasn’t ready. Very disappointing that loyal Kroger customers are treated with such little consideration.
Michelle Lauren Amann
Terribly managed location. Please do yourself a favor and start giving Meijer more business. I'm forced to continue to get a few select items from Kroger that Meijer doesn't carry , but other than that, Meijer will now be supplying the bulk of my groceries. Kroger in general has gone downhill but especially this Kroger location on Montgomery Road. On more than one occasion I've been notified 2 minutes prior to my pickup time that my Click List order won't be ready for another hour, etc. My husband works 5 minutes down the road and we live nearly an hour away. Tonight I wasn't even given a courtesy of a phone call beforehand. My husband showed up to pick up our order (for items needed tonight) and we were informed that the order would not be available until the following day. What? No. At this point the order just needs to be canceled. The more irritating part is that I was sent an email 2 hours prior REMINDING me to pick up my order. The manager, Lori, could only offer excuses that they weren't able to fill 50 orders today and that everyone was supposed to have been called and she guesses we were missed. There are only a select number of time slots available to even place your order; why continue to accept orders you cannot fill?? Also, why wasn't Lori following up on this catastrophe they created today? Sounds like poor management on Lori's part. She offered a $30 gift card for my trouble. Please, $30 is not enough to quiet me down. I'll make sure I let everyone I know to avoid Kroger, and this location in particular, and start giving more business to Meijer . Hopefully the manager at Meijer can manage their store a little better than Lori
D.Y. H.W.
Love this location. Always nice and fully stocked, at least when I go. No issues.
Serpenny
Nice Kroger! Lots of stock and found what we were looking for. 4 stars ⭐️
A Google User
Too expensive. The helpers are aloof. Too disorganized making stuff hard to find.
Justin Eaton
Annoying Spectrum Internet sales people always bugging you after buying groceries in the lobby area.
If I was interested in buying home internet I wouldn't be at a grocery store.
The store allowed solicitors from a gas company in the exterior lobby. Harassed me all the way to get a shopping cart so I just left. Poor decision on management part to allow this.
Alpana
The store is fine and employees are friendly. However, I would not recommend using this bakery. I ordered a specialty Paw Patrol cake a week in advance of my son’s birthday and called the location a couple days ahead of time to confirm the order and request some writing. When I went to pick up, the employees could not locate my cake. They did give me a free 1/4 sheet cake so we had something to use for the party, but never had any follow up from the store apologizing or explaining what happened. I would recommend taking your custom cake orders elsewhere.
Janie W
Clean and very organized. Love the interior
Ron F
The lack of personnel working at the deli is a shame. Two days ago I waited for 20 minutes to get waited on. I'm currently in line and it's been 9 minutes and there is still one person ahead of me.
The store as a whole is decent but the deli department has some of the rudest employees! There are 2 women in particular, an older African American woman and a middle aged tall white woman with glasses that have the worst attitudes. First it takes them forever to come to the counter when they clearly see you standing there and then when they do decide to come over to take your order they have an attitude like you are bothering them! My thing is this, if you don't want to do your job then stay home or find a job that you don't have to deal with the public. They are both just miserable!
Very friendly and helpful customer service desk worker on the morning of 4/11. Much better than the Blue Ash Kroger.
We excellent customer service ? Saved some money by using digital coupons.
after waiting for a while i was told my order would not be ready until tomorrow..attempted to takk to mananger he/ she would not come to the phone...unacceptable
Yet again, I arrive during my pickup window and my order isn’t ready. In fact this time I was told “my order hadn’t even been picked yet”. I understand things happen, but there was absolutely no apologies given for not notifying me before I arrived or the fact that it wasn’t ready. Very disappointing that loyal Kroger customers are treated with such little consideration.
Terribly managed location. Please do yourself a favor and start giving Meijer more business. I'm forced to continue to get a few select items from Kroger that Meijer doesn't carry , but other than that, Meijer will now be supplying the bulk of my groceries. Kroger in general has gone downhill but especially this Kroger location on Montgomery Road. On more than one occasion I've been notified 2 minutes prior to my pickup time that my Click List order won't be ready for another hour, etc. My husband works 5 minutes down the road and we live nearly an hour away. Tonight I wasn't even given a courtesy of a phone call beforehand. My husband showed up to pick up our order (for items needed tonight) and we were informed that the order would not be available until the following day. What? No. At this point the order just needs to be canceled. The more irritating part is that I was sent an email 2 hours prior REMINDING me to pick up my order. The manager, Lori, could only offer excuses that they weren't able to fill 50 orders today and that everyone was supposed to have been called and she guesses we were missed. There are only a select number of time slots available to even place your order; why continue to accept orders you cannot fill?? Also, why wasn't Lori following up on this catastrophe they created today? Sounds like poor management on Lori's part. She offered a $30 gift card for my trouble. Please, $30 is not enough to quiet me down. I'll make sure I let everyone I know to avoid Kroger, and this location in particular, and start giving more business to Meijer . Hopefully the manager at Meijer can manage their store a little better than Lori
Love this location. Always nice and fully stocked, at least when I go. No issues.
Nice Kroger! Lots of stock and found what we were looking for. 4 stars ⭐️
Too expensive. The helpers are aloof. Too disorganized making stuff hard to find.
Annoying Spectrum Internet sales people always bugging you after buying groceries in the lobby area.
If I was interested in buying home internet I wouldn't be at a grocery store.
Restaurantji Recommends
The store allowed solicitors from a gas company in the exterior lobby. Harassed me all the way to get a shopping cart so I just left. Poor decision on management part to allow this.
The store is fine and employees are friendly. However, I would not recommend using this bakery. I ordered a specialty Paw Patrol cake a week in advance of my son’s birthday and called the location a couple days ahead of time to confirm the order and request some writing. When I went to pick up, the employees could not locate my cake. They did give me a free 1/4 sheet cake so we had something to use for the party, but never had any follow up from the store apologizing or explaining what happened. I would recommend taking your custom cake orders elsewhere.
Clean and very organized. Love the interior
The lack of personnel working at the deli is a shame. Two days ago I waited for 20 minutes to get waited on. I'm currently in line and it's been 9 minutes and there is still one person ahead of me.
Nice quick and well stocked
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