LaRosa's Pizza Boudinot

Great overall experience

Atmosphere: 5

Food: 5

Service: 5

The worst experience I've ever had. Horrible customer service. It started Tuesday I went to order the new vegan your way and was given such a hard time. It's listed online and in the paper menu at the restaurant. I tried to call the call center to order and they had no clue what I was talking about. I drove to the boudinot location and started my order the vegan your way. The employee started ringing me up for each individual topping. She didn't know what I was talking about. I stopped her then another person came out and told me they are out of vegan cheese, napkins and plates. I left empty handed after driving all the way to this location.

I called the call center and spoke with a supervisor and asked them to check if another location had vegan cheese. She confirmed and told me they don't sell that pizza. That's it's only at test kitchens Considering it was the first time she heard of it. I drove to the rapid run location and again it was on the paper menu in their lobby.

I tried to again order the vegan your way pizza at the rapid run location ,and they told me they don't know what I was talking about. They said they don't have that pizza. I opened their paper menu and handed it to them. They told me they don't make that pizza. I said well it's clearly on your menu and online I'd like to order it. Again they tried to overcharge me by quite a bit of money. It's listed as 19. 99 on the menu and they tried to charge me 28 dollars. Two manager told me it's not 19.99 and want to argue about the price. I said how can you tell me it's not that when you didn't even know about the pizza. They finally fixed it and some how had my pizza out in 6 min. Got the pizza home and it was very undercooked and the crust was raw. Again another call to the call center and they credited me back.

I tried to use my credit to finally get my pizza and that turned in to an hour and a half long problem. I called the call center and asked to speak to a supervisor to place my order. Twice i spoke to two different people who did not believe me. I asked them to go to the website and they we're both surprised after arguing with me. He told me to head to the boudinot location and joe would take care of it.

When I got there he told me he spoke to supervisor at the call center but had no clue what I was talking about. He said he could not ring me up for it and could not fix the price. He refused to correct it and tried to charge me for 6 individual toppings. He said that is not one of the pizzas. It turned in to a argument and he finally got his manager.
After a long conversation and having her look at it she agreed I was right but told me she couldn't fix it. I had to call the call center back again standing in front of her to place my order for different Pizza. Then I had to tell him I wanted to pay at the store so they could correct the credit.

This whole problem took hours all because of marketing couldn't do what they're supposed to do. I've attached pictures from the online menu and the in store menu. You can even see the discrepancy in topping total. I know I wrote a book but this is ridiculous how I've spoken to and how I was continually told that I'm wrong over and over again and being talked to nasty. We have been customers for over 20 years. This is my kid's favorite pizza but I don't think I'll be back. I have a few hours invested, 6 plus calls 3 store visits.

I hope the LaRosas family/owners see this. I'm so upset over this whole process. If it wasn't for my children that can't have dairy pizza I wouldn't even try. Try telling your 4/5 year olds they can't get there pizza. They love veggie pizza.

Atmosphere: 1

Food: 1

Service: 1

Great service and good pizza.

Atmosphere: 5

Food: 5

Service: 5

Pizza was great and the place wasn't busy. Felt as if we had the building to ourselves

Parking: Plenty of parking

Wheelchair accessibility: Ramp to building

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Bread Sticks with Mozzarella, Rondos, Famous Double Pepperoni Pizza, Traditional

Best Location hands down always great always outstanding

Atmosphere: 5

Food: 5

Service: 5

The coffee was luke warm.
When I told the server her response was "it is from a thermos they don't make it fresh."
I was charged per item on my medium 4 meat pan pizza. I only added 2 more items banana peppers and onion. The 4meat medium pizza was suppose to be $16.99 add 2 items at $3.each. 16.99 + $6. = $23. But she charged the $16.99 for a medium pan cheese pizza + $3.× 6 items. So $16.99+ $18.00=$35. for the pizza. Her reasoning is the don't have a 6 topping pizza combo.
I won't go back there again.

Atmosphere: 2

Food: 4

Service: 2

Best Pizza. Over 40 items on the menu. All can be delivered.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rondos, Famous Double Pepperoni Pizza, Jojo's blt Salad

Always a good time and food ?

Atmosphere: 5

Food: 5

Service: 5

Grew up in Cincinnati eating larosa's pizza and hogies and are in my opinion the best I've had in my 61 years of life and Buddy was a great supporter of the local community and schools. I now live in Florida and go out of my way to get a pie whenever possible and I mean out of my way my mother lives in eastern Tennessee and every visit includes a road trip of about 260 miles to Buddy's flagship restaurant which is the wine celler on boudinot Ave in western hills

Parking: Large and easy access parking lot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Bread Sticks with Mozzarella, Spaghetti and 3 Meatballs, Traditional, Spaghetti and Meatballs, Sandwich

We went in today around 430pm we waited for 15 minutes and no server ever came. The hostess came by and was seating another party and we asked if we could get drinks, which she took care of. Then we see server helping multiple other tables that came in after us and by this point we have been here 25 minutes without our order being taken. So we told the hostess we were leaving and they made us pay for our drinks which we never even drank out of. Will not be back here again. Just poor customer service

Service: 1

Nerve order from them I order onions soup and he give me very cold

Atmosphere: 1

Food: 1

Service: 1

What happened to Larosas? Had hoagies delivered and the bread was stale, the quality of the ingredients was sub par and the fries are a soggy mess. The last time I ordered delivery I had ravioli that was awful as well. You used to be able to count on them for quality food but recently it’s not even hit or miss…it’s all miss. In fact it’s not even on the target paper, it’s a shot in the foot.

Atmosphere: 2

Food: 1

Service: 3

Buddy didn't cut my pizza up into small party squares as requested. Otherwise, no problem. Petty? Quite.

Food: 5

Service: 4

Great pizza, as always. The new dining area is awesome.

Atmosphere: 5

Food: 5

Service: 5

Great place to host a party, they serve beer !!!!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Wings