LaRosa's Pizza Bridgetown

Bridgetown LaRosa’s … We waited for a table for 6 Adults and 5 kids for about 25 minutes on Sunday, only to be told they wouldnt serve us when our table became available because we had 2 8yr olds in our party who were wearing soccer cleats (we came straight from a full day of soccer games) and the restaurant has a “no cleats” policy. No signs posted anywhere, we were told it would ruin their new floors (wood laminate…). Because we had 2 elderly people, one wheelchair bound, we offered to carry the two kids To the table and keep them seated to avoid the hardship of getting the handicapped person to a new restaurant and another long wait with 5 hungry kids. They still denied is service. I couldve pointed out the handful of patrons dining who were wearing heels, which are equally if not more destructive, but at this point decided we didnt want to eat somewhere with such poor customer service at the outset. We love LaRosa’s but will never return to the Bridgetown location.

I’ve lost so much money to Glenway Ave pocatiin in Cincinnati! This is a joke a puddle of sauce not even covered in cheese and dough is soggy wet because so much sauce!

Food: 1

Service: 1

THIS PLACE NEEDS TO BE SHUT DOWN... WORST PLACE IN THE WHOLE WORLD TO ORDER FOOD FROM.

Atmosphere: 1

Food: 1

Service: 1

When I needed to get a family birthday order right, I called in to the general LaRosa's number. I was very glad Frankie answered my call and got all the pizza requests exactly right. Everyone loved the pizzas and sides, and I loved that Frankie carefully looked through the coupon offers and saved me money. Bridgetown did a great job putting the order together--ready on time and delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Favorite Pizza

Dumbest thing I've ever seen done they don't have a dining room anymore it's only carryout.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Deluxe Buddy Pizza

Excellent location... My favorite for pick up

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Favorite Pizza

The pizza and spinach rondos were sooooo good, fresh, and not overdone.

Vegetarian options: Plant-based Pepperoni Pizza was very good.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Rondos, Ravioli, Traditional

They just have great food..and good service..just moved here.. I'm a Larosa fan

Atmosphere: 5

Food: 5

Service: 5

Take out only.Nice staff and great quality food!

Atmosphere: 5

Food: 5

Service: 5

The worst experience with this location. I had a previous ordeal ( under cooked doughy food) back in Feb of this year. Situation was rectified. We’ve been ordering since then and being sure to add; WELL DONE to the order; things happen and typically I’m understanding and willing to give space for correction. I’ve ordered multiple times since then with orders ranging for 30 to 70+ dollars. Tonight we ordered 3 large pizzas ranging for 2-3 toppings each; WELL DONE, 2liter and a order of bread sticks.Order arrived. All THREE pizzas are doughy, toppings literally falling off. I have three teenagers, of course someone is willing to see if it’s edible. My child literally had pizza dough STUCK to the roof of his mouth!!! How insane.I called in; on hold for 30minFinally reach a supervisor, who contacts the store. Of course I want a full refund and even offered for the pizza to be picked up as this order was delivery.These unprofessional people tell me since I have a history and the time it currently it is and with the store being closed and for driver safety; I’ll have to come return the pizza to the store in order to receive the refund.1. How I’m I held accountable for the job Bridgetown Larosa failed to do.2. What about the customer safety. If I wanted to come in the store I would’ve selected carry out oppose to delivery3. Telling me I have a “history” is extremely insulting. When in fact Bridgetown Larosa has a history of serving undercooked food and having unrealistic expectations of customers4. Lesson learned for me and my family and hopefully this review prevents someone else from encountering this problem in the futureTo spend your funds and have to endure blatant disregard is unsettling in my opinion.If my experience helps a family! Do not order from this location.

Food: 1

Service: 1

Frozen dough ?, hoagies are good. Looks like a pizza hut inside now.

Atmosphere: 1

Food: 3

Service: 3

The girl name Sadie at the window at this location (Bridgetown) has horrible customer service skills, and needs to be retrained, and take anger management courses to control her temper when dealing with a customer. If a mistake is made when a Customer doesn't present their name at the speaker at the drive thur, DONT BE SNATCHING MONEY FROM OR TO THE CUSTOMER when transaction is in process and get an attitude at the customer ( how you presented yourself was disgusting and you shouldnt be working in Customer service setting with that kind of attitude). Hopefully you'll learn from this.

Service: 1

Tuna Hoagy was out of sight

Atmosphere: 5

Food: 5

Service: 5

Love the take out window especially on a cold rainy night. Staff is super friendly, wish I don’t have to go back home for a drive up window wish they would bring one to northern Kentucky!

Food: 5

Service: 5

After 30 years of ordering LaRosa's, this was the worst Pizza I ever got. Ordered from the Bridgetown LaRosa's. The presentation was atrocious there were literally puddles of grease I mean look at the photos that is just wrong. Unfortunately, i did not open the box up until I was halfway home and when I did, disappointment was immediately felt. I spoke with one of the managers Chloe and all she could give us was a partial $10 credit when the pizza was damn near $20 LOL!

Atmosphere: 1

Food: 1

Service: 1