McAlister's Deli

The potato was GIGANTIC and the sandwich was excellent

Atmosphere: 5

Food: 5

Service: 5

I Stop in to order my food tonight around 7:30pm. Order taker having issue with the cash register to lazy to fixed or replace tape. No problem. So what made me upset.I order a gill cheese sandwich and baked potatoes. The cook had it ready in 15min. The staff let my food sit on the counter for 15min then packed it to go. I will never eat at this location.
Bad Service, No leadership, nothing in place to get your customers in and out. When I brought my issue to the guy attention. Iam only one person was the excuse they gave me. Instead I apologize for your wait! I need a refund asap ! McAlister you don't deserve my money. My kid just said his grilled cheese sandwich tastes trash mama. So sad this location can even get this right for customers and kids!

Atmosphere: 1

Food: 2

Service: 1

A little messy but the managers are nice as well as the girl with the hair cut bun she’s nice and helpful . Ask for the sweeter sweet tea !

Atmosphere: 4

Food: 4

Service: 5

We ordered delivery and they forgot the drink with our order which there’s no way to complain without just contacting the driver who didn’t bring the drink in the first place. Thats pretty lame. Also two different sizes of chili and soup were no where near full to the top of the container which is also pretty lame.

Good friendly service with great food.

Atmosphere: 5

Food: 5

Service: 5

Good food, consistent quality.

Atmosphere: 5

Food: 5

Service: 5

Food is delicious and the staff is friendly.

Atmosphere: 5

Food: 5

Service: 5

Kind and attentive workers. Great food and service

Atmosphere: 5

Food: 5

Service: 5

I come to this location quite frequently and every time I come, I never have any complaints. My sandwich is always made fresh. I am picky. I might ask for a little extra a little something off of it. They never have any issues or frustrations with completing the request request. The bathrooms are always phenomenal. Miss Tammy is the front of the house manager. I believe she’s always in there cleaning it wiping it down making sure it’s clean for her guest and it’s truly appreciated. Keep up the great work, Oakley.

Atmosphere: 5

Food: 5

Service: 5

Every time I’ve given McAlister’s Deli a chance, it’s been a disappointment. The first time I went, my soup was ice cold and the staff didn’t offer so much as an apology. Today, I ordered a ham and cheese ciabatta - got home and it only had cheese. No ham at all. I went back, and they somehow got it wrong again. Third time finally got the right ingredients, but the sandwich wasn’t even toasted. No apology, no effort to make it right - just careless service all around. Won’t be back.

Atmosphere: 1

Food: 1

Service: 1

Overcharged me mysteriously by about 3 dollars. I didn’t press the issue at the time because I wasn’t sure about the math at the counter. Was served a chicken salad without chicken. Restaurant is pretty messy with a big central section filled with assorted cardboard boxes. Something ain’t right here.

Very nice and clean place to eat! No complaints. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Excellent

I love McAlister’s overall but not this Oakley location. Here are the reasons. Today I ordered a spicy southwest chicken sandwich for a take out. After getting home I realized that there are several ingredients missing and they didn’t even tell me about it as if it was ok to cheat your customer. It’s not just the first time they messed up my order. In the past they didn’t put Lay’s regular chips in my order. One time I checked my order at the restaurant itself before leaving and found out it was a wrong sandwich. When I told them they just changed the label and told my they printed the wrong label. I still asked if they were sure to which they said 100%. At home I found it indeed was a wrong sandwich. I don’t write reviews that often but I felt compelled after the staff messed up my order multiple times in the past 3-4 months. I live in Hyde Park and don’t have time to drive all the way to Mason just because that location is very well managed and their staff doesn’t repeatedly mess up people’s order.

Best ciabatta bread I've ever had, normally places gave extremely hard or stale ciabatta. This was soft and fluffy with a little bit of crisp on the edges. Perfect.