Stopped and got breakfast one morning and I was disappointed. Waited in drive thru line for a while. When I did get a chance to order my food it was correct, but everything was cold except my hash browns. Cheese wasn’t melted on the breakfast sandwich, the sausage burrito was ok but not hot and my frappe was melted. I love McDonald’s but this location wouldn’t recommend.
Atmosphere: 3
Food: 3
Service: 4
Terry Betscher
Purchased a fly a fish meal, half a piece of cheese hanging off the bun wasn’t even on the sandwich. Top bond stuck to the box. Had to wait on the other side of the building for basically old cold food.
Food: 2
Service: 3
Will S
Employees are not rude, somewhat warm and friendly but are also not competent. The communication between employees was poor and passive aggressive. Stood in there for 20 min waiting on a 1 combo order and watched them try give wrong orders to 10+ customers in the store and drive thru holding lane. They were far from understaffed but all seemed burned out with each other.
I appreciate that they were not taking it out by being rude to customers or having catfights with each other, but the manager/supervisors needed to step up and get things organized and have their team communicating properly.
Inside the lobby the customers were visibly frustrated but also respectful and asked about their orders without threats or insults. I could not observe drive thru customer behavior.
I would not write off this McDonalds based on one observation of slow disorganized service. Although as a customer it is frustrating, I commend the employees for remaining calm and moderately warm and friendly despite probably being frustrated with coworkers. Also my order was accurate and hot and good food by McDs standards
Atmosphere: 3
Food: 4
Service: 2
Lolita “Loloconn” Conner
Today was my third time going there and my app code not said received by it didn't provide the discount. The previous two times the manager made it right but today's manager refused. I explained that I made my purchases based on the discount. I said that if would make it right I would continue with the purchase and if not she could keep it. She kept it and I left. I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Shaun Reany
Worst service I’ve seen ever. Won’t bring out our food, forgets half of my orders, and doesn’t take my order correctly.
Atmosphere: 1
Food: 1
Service: 1
Jen Cochrane
This is my favorite location for McDonalds. Its always clean, always has classy music on like jazz or classic christmas oldies. Nice artwork on the walls. The playplace is always open, unlike other locations in Colerain. This place is kept up very well.
Atmosphere: 5
Service: 5
Donna Farmer
Always slow
Atmosphere: 4
Food: 3
Service: 2
Brooks Fiesinger
I don't know where these guys get their staff... But let's just say that I used to go to a popular chicken restaurant because their staff was so friendly that it was just a joy to go there. While that place has gone a little bit downhill, I think this McDonald's must have taken all their employees because every single person I interact with at this location is cheerful, happy, and so kind. It's just a pleasure to be there. I want to go buy the food not only for the food but to interact with the people there.
Thank you to the great employees there and to whoever's managing this location, bravo to you because at a time when everyone else feels short-staffed and grumpy, the staff here are amazing, And it shows in the quality of the food, the quality of the service, and just the upbeat nature of the place with every single staff member I interact with!!!!
Food: 5
Wendy Baldwin
Really only come here for my grandson. Sometimes they forget his sweet and sour which drives me crazy because he is picky and won't eat if he doesn't have it.
Atmosphere: 5
Food: 5
Service: 5
Skylar Lancaster
Staff is so friendly and outgoing made my Halloween for the day kutos to you guys keep it up
Taking to long with my order, they have tons of bags somehow they still haven't given mine. Disappointed.
Atmosphere: 1
Food: 3
Service: 1
Robert Hunter
Restaurant hours are from 5am to 10:55pm, according to the app. Try to place an order at 5:15am, only to be informed that the store is closed. Last time I checked 5:15am was after 5:00am, but we're apparently in the new inclusive 'whenever the hell we feel like doing our job' time zone.
Service: 1
Annette Williams
Not the McDonalds I grew up with. 🫤
Service: 3
Bryant Smith
Gave me a chicken sandwich when I asked for fish. No time to wait for correcting.
Food: 3
Service: 2
Brandy Cornett
Man working the first window blew it out the park!!! Dude! Keep singing and smiling Made my day!!!
Stopped and got breakfast one morning and I was disappointed. Waited in drive thru line for a while. When I did get a chance to order my food it was correct, but everything was cold except my hash browns. Cheese wasn’t melted on the breakfast sandwich, the sausage burrito was ok but not hot and my frappe was melted. I love McDonald’s but this location wouldn’t recommend.
Atmosphere: 3
Food: 3
Service: 4
Purchased a fly a fish meal, half a piece of cheese hanging off the bun wasn’t even on the sandwich. Top bond stuck to the box. Had to wait on the other side of the building for basically old cold food.
Food: 2
Service: 3
Employees are not rude, somewhat warm and friendly but are also not competent. The communication between employees was poor and passive aggressive. Stood in there for 20 min waiting on a 1 combo order and watched them try give wrong orders to 10+ customers in the store and drive thru holding lane. They were far from understaffed but all seemed burned out with each other.
I appreciate that they were not taking it out by being rude to customers or having catfights with each other, but the manager/supervisors needed to step up and get things organized and have their team communicating properly.
Inside the lobby the customers were visibly frustrated but also respectful and asked about their orders without threats or insults. I could not observe drive thru customer behavior.
I would not write off this McDonalds based on one observation of slow disorganized service. Although as a customer it is frustrating, I commend the employees for remaining calm and moderately warm and friendly despite probably being frustrated with coworkers. Also my order was accurate and hot and good food by McDs standards
Atmosphere: 3
Food: 4
Service: 2
Today was my third time going there and my app code not said received by it didn't provide the discount. The previous two times the manager made it right but today's manager refused. I explained that I made my purchases based on the discount. I said that if would make it right I would continue with the purchase and if not she could keep it. She kept it and I left. I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Worst service I’ve seen ever. Won’t bring out our food, forgets half of my orders, and doesn’t take my order correctly.
Atmosphere: 1
Food: 1
Service: 1
This is my favorite location for McDonalds. Its always clean, always has classy music on like jazz or classic christmas oldies. Nice artwork on the walls. The playplace is always open, unlike other locations in Colerain. This place is kept up very well.
Atmosphere: 5
Service: 5
Always slow
Atmosphere: 4
Food: 3
Service: 2
I don't know where these guys get their staff... But let's just say that I used to go to a popular chicken restaurant because their staff was so friendly that it was just a joy to go there. While that place has gone a little bit downhill, I think this McDonald's must have taken all their employees because every single person I interact with at this location is cheerful, happy, and so kind. It's just a pleasure to be there. I want to go buy the food not only for the food but to interact with the people there.
Thank you to the great employees there and to whoever's managing this location, bravo to you because at a time when everyone else feels short-staffed and grumpy, the staff here are amazing, And it shows in the quality of the food, the quality of the service, and just the upbeat nature of the place with every single staff member I interact with!!!!
Food: 5
Really only come here for my grandson. Sometimes they forget his sweet and sour which drives me crazy because he is picky and won't eat if he doesn't have it.
Atmosphere: 5
Food: 5
Service: 5
Staff is so friendly and outgoing made my Halloween for the day kutos to you guys keep it up
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Taking to long with my order, they have tons of bags somehow they still haven't given mine. Disappointed.
Atmosphere: 1
Food: 3
Service: 1
Restaurant hours are from 5am to 10:55pm, according to the app. Try to place an order at 5:15am, only to be informed that the store is closed. Last time I checked 5:15am was after 5:00am, but we're apparently in the new inclusive 'whenever the hell we feel like doing our job' time zone.
Service: 1
Not the McDonalds I grew up with. 🫤
Service: 3
Gave me a chicken sandwich when I asked for fish. No time to wait for correcting.
Food: 3
Service: 2
Man working the first window blew it out the park!!! Dude! Keep singing and smiling
Made my day!!!
Atmosphere: 5
Food: 5
Service: 5
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