I visited this McDonald’s yesterday in the drive-thru. After I gave my order, I asked if my meal was large and the lady taking my order said, “no, you didn’t say large.” Except that I had said large the first time I gave my order, then she had me repeat it, and then I asked to clarify. Her tone of voice when she told me I hadn’t said large was very unprofessional, especially given the fact that she made me repeat my order (so presumably did not get the order the first time) and nothing was showing on the screen. Her response to my question was not what I would consider good customer service and I did politely correct her by saying “I did say large.” My tone did not match hers, but I did politely correct her. The rest of my interaction with her was unpleasant, which was confusing because, again, all I had done was ask if my meal was large and then politely respond to her incorrect statement. After we received our order, I was asked to pull forward to wait for a drink. The lady who came out to give it to me just stared at me and continued to stare even after I said thank you, but never responded to me. It was very uncomfortable and I am making an assumption that this was the same woman who took my order. I understand that these places get busy and it’s hard to keep up with it all but it seems like customer service is dead.
George Gigous
If I could give this location negative stars I would. They have the worst customer service of any fast food restaurant on Glenway. I was asked to pull forward to wait for my food 10 minutes later the window opens up, food is handed out. Not a word from the employee, I had to ask about my sweet tea they forgot, not a word and the window shuts. Not sure if I am getting my drink or not. Thirty seconds later the window opens the drink is handed out. Again not a word from the employee the window shuts. A apology for the long wait or sorry about the drink, some king of an acknowledgment would be nice. This is unfortunate not the first time I have had this happen. Last time I will visit this location.
Scott Emerson
Rudest employee I've ever dealt with at a fast food joint. The woman on the headset should not be near customers, or you'll be receiving more complaints. I understand being stressed because you're busy, but someone needs to explain customer service to her! The gentleman taking money apologized for her behavior and was very professional, boosting my score from 1 star to three.
Ryan Haley
Workers can't count always pulling people up just to Jessup their orders demolish this establishment not a single one deserves a paycheck
kim lallathin
Last 2 times you have got my order wrong added egg said no egg ordered biscuit and sausage and only got a non cut biscuit won't be back
Vernon Carter
My client and I went because we thought it open because of the number of cars in the drive through. We get to the speakers and the auto greeter comes on, and I say no the question of rewards or not. That's ALL I HEARD FOR THE NEXT TWENTY MINUTES!! There were people inside the store no one got any food! SOMEONE COULD HAVE LET THE PUBLIC KNOW " WE'RE NOT SERVING FOOD!
Angel Kreal
I usually come here and it’s a decent experience but tn I waited 20 minutes for curbside and watched literally everyone else including other curbsides get serviced before me. Food is cold. Mind you all I got was a small fry and a Big Mac. I don’t think I would’ve got it if I never yelled out the window for it. Who knows how long it sat completely disregarded? Everybody seemed angry. Like I get it I worked in food for 5 years but then again this is a McDonalds so it’s unsurprising that nobody cares. Management must be terrible.
Atmosphere: 1
Food: 1
Service: 1
Nicholas Parker
The team here is always just fantastic. Food is good. If it's not they fix it. Drive thru staff is always kind. I choose this McDonald's over others.
Atmosphere: 5
Food: 5
Service: 5
Gaularn
Every single time I go here I wait 10-15 minutes just for someone to acknowledge the drive thru. And they only get my order right 40% of the time.
Anna Helton
Placed a mobile order was told I couldn't get my food because I didn't check in, I tried to explain that it would not let me check in on the app. The manager lady in the blue button down shirt who wasn't wearing a name tag was beyond disrespectful and rude. I was told I'd get a refund issued in 24 hours.
Third time coming back hoping they would get themselves together but apparently not, I asked for three sausage egg and cheese McMuffin and got no egg or cheese on all of them, the only thing that they can only get right is the drink, who ever the manager is needs to pick better employees who actually wants to work in the food industry not half ass around and needs to be fired, and the woman who takes the orders in the drive thru can just leave no one is keeping her hostage but herself since she wants to give everyone a attitude for no reason.
Atmosphere: 1
Food: 1
Service: 1
James Briede
Bread is always stale..
Atmosphere: 5
Food: 2
Service: 3
Josh Meece
I don’t get this McDonald’s. I’ve been out in the car. My wife’s in there made an order like 20 minutes ago and she still in the store but the drive-through going fast and make things worst the worker threw our food at my wife then I decided call manager some one answer say she was manger and then told me to wait then hangs up on me and so I’m going call business bureau just terrible never again
Atmosphere: 1
Food: 1
Service: 1
Samantha Buschle
Haven’t had a bad experience since they rebuilt. Always save money in the app.
Atmosphere: 5
Food: 4
Service: 5
Bob Schwab
It is fast food, but the staff are above average for McDonalds.
I visited this McDonald’s yesterday in the drive-thru. After I gave my order, I asked if my meal was large and the lady taking my order said, “no, you didn’t say large.” Except that I had said large the first time I gave my order, then she had me repeat it, and then I asked to clarify. Her tone of voice when she told me I hadn’t said large was very unprofessional, especially given the fact that she made me repeat my order (so presumably did not get the order the first time) and nothing was showing on the screen. Her response to my question was not what I would consider good customer service and I did politely correct her by saying “I did say large.” My tone did not match hers, but I did politely correct her. The rest of my interaction with her was unpleasant, which was confusing because, again, all I had done was ask if my meal was large and then politely respond to her incorrect statement. After we received our order, I was asked to pull forward to wait for a drink. The lady who came out to give it to me just stared at me and continued to stare even after I said thank you, but never responded to me. It was very uncomfortable and I am making an assumption that this was the same woman who took my order. I understand that these places get busy and it’s hard to keep up with it all but it seems like customer service is dead.
If I could give this location negative stars I would. They have the worst customer service of any fast food restaurant on Glenway. I was asked to pull forward to wait for my food 10 minutes later the window opens up, food is handed out. Not a word from the employee, I had to ask about my sweet tea they forgot, not a word and the window shuts. Not sure if I am getting my drink or not. Thirty seconds later the window opens the drink is handed out. Again not a word from the employee the window shuts. A apology for the long wait or sorry about the drink, some king of an acknowledgment would be nice. This is unfortunate not the first time I have had this happen. Last time I will visit this location.
Rudest employee I've ever dealt with at a fast food joint. The woman on the headset should not be near customers, or you'll be receiving more complaints. I understand being stressed because you're busy, but someone needs to explain customer service to her! The gentleman taking money apologized for her behavior and was very professional, boosting my score from 1 star to three.
Workers can't count always pulling people up just to Jessup their orders demolish this establishment not a single one deserves a paycheck
Last 2 times you have got my order wrong added egg said no egg ordered biscuit and sausage and only got a non cut biscuit won't be back
My client and I went because we thought it open because of the number of cars in the drive through. We get to the speakers and the auto greeter comes on, and I say no the question of rewards or not. That's ALL I HEARD FOR THE NEXT TWENTY MINUTES!! There were people inside the store no one got any food! SOMEONE COULD HAVE LET THE PUBLIC KNOW " WE'RE NOT SERVING FOOD!
I usually come here and it’s a decent experience but tn I waited 20 minutes for curbside and watched literally everyone else including other curbsides get serviced before me. Food is cold. Mind you all I got was a small fry and a Big Mac. I don’t think I would’ve got it if I never yelled out the window for it. Who knows how long it sat completely disregarded? Everybody seemed angry. Like I get it I worked in food for 5 years but then again this is a McDonalds so it’s unsurprising that nobody cares. Management must be terrible.
Atmosphere: 1
Food: 1
Service: 1
The team here is always just fantastic. Food is good. If it's not they fix it. Drive thru staff is always kind. I choose this McDonald's over others.
Atmosphere: 5
Food: 5
Service: 5
Every single time I go here I wait 10-15 minutes just for someone to acknowledge the drive thru. And they only get my order right 40% of the time.
Placed a mobile order was told I couldn't get my food because I didn't check in, I tried to explain that it would not let me check in on the app. The manager lady in the blue button down shirt who wasn't wearing a name tag was beyond disrespectful and rude. I was told I'd get a refund issued in 24 hours.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Third time coming back hoping they would get themselves together but apparently not, I asked for three sausage egg and cheese McMuffin and got no egg or cheese on all of them, the only thing that they can only get right is the drink, who ever the manager is needs to pick better employees who actually wants to work in the food industry not half ass around and needs to be fired, and the woman who takes the orders in the drive thru can just leave no one is keeping her hostage but herself since she wants to give everyone a attitude for no reason.
Atmosphere: 1
Food: 1
Service: 1
Bread is always stale..
Atmosphere: 5
Food: 2
Service: 3
I don’t get this McDonald’s. I’ve been out in the car. My wife’s in there made an order like 20 minutes ago and she still in the store but the drive-through going fast and make things worst the worker threw our food at my wife then I decided call manager some one answer say she was manger and then told me to wait then hangs up on me and so I’m going call business bureau just terrible never again
Atmosphere: 1
Food: 1
Service: 1
Haven’t had a bad experience since they rebuilt. Always save money in the app.
Atmosphere: 5
Food: 4
Service: 5
It is fast food, but the staff are above average for McDonalds.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Big Mac
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