Morton's The Steakhouse

Our food was perfect. My husband and I shared the bacon wrapped scallops, French onion soup, strip steak, scalloped potatoes, and finished with the lava cake.
Our server was fine, but we sat for a significant time waiting for our next course without even a check in on drinks, then had to request our check.
Dress code is very specific, business casual, with a list of excluded clothes, including ball caps. Website states people will be turned away if they don’t follow the dress code. Jeans and t-shirts seemed to be the dress code of the evening which was disappointing as we were spending almost $300 on a shared meal for a special double birthday evening out. Btw - we were charged for our dessert as the table next to us was served the exact dessert free for a birthday celebration. Yes, we told them it was a birthday when they asked. To top off the casual nature of the atmosphere was the table next to us with a backwards ball cap.
Bathrooms need some work. . . toilet seat would not open all the way and didn’t have the covers on the screws holding it on, wallpaper peeling, and no soap in the dispenser. The entryway carpet has several fraying places and was very dirty.

Recommended dishes: Morton's Legendary Hot Chocolate Cake, Steak

My husband and I ate here for the first time this weekend. Jordan was our waiter and he was amazing, very knowledgeable about the items on the menu and very friendly. I told Jordan I was lactose intolerant and he made sure to find what had dairy in it and what didn’t especially when it came to dessert. I appreciated that very much. Our food was great and service was excellent!!! Thank you Jordan!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Poor service. We waited 15 minutes for waters, and then another 30 or so for a soup and salad and a cocktail, and another 10 min or so for a straw. We were seated at 7:30 and did not receive any food including bread, until 8:10. We had to constantly ask for water refills as our waiter was not the most attentive. The kitchen then brought us the wrong order twice. The food was only average and certainly not worth the wait. The potatoes were cold and hard on top and soft in the middle, so we had to scrape off the top and only eat the middle portion. My boyfriend's filet was more medium rare than medium yet charred on the outside. The salmon was ok, nothing special but cooked well. We were given the wrong bill that had an extra charge which luckily I spotted before paying and had corrected. There's so many better options in Cincinnati for steak for the price this place is charging.

Food: 2

Service: 1

Absolutely excellent!

Atmosphere: 5

Food: 5

Service: 5

Love Morton’s in Cleveland, first time coming to this one. We did come in closer to close (our fault) though we still expect the same level of customer service. We sat at the bar, and right before close a customer came in with their dog (I think it was one of the employees girlfriends). That’s here nor there, though to have an actual dog a few seats away, I was shocked. I thought “maybe it’s a service dog” though I didn’t see any signs to support that. At one point, the dog stood on its back legs and put its front paws on the bar counter. I was genuinely mortified. In addition, the bartender made an inappropriate comment about another customers crying baby, calling it demonic, among other things. And to top it off, my steak was overcooked. I genuinely was very surprised with the level of customer service, seeing as we’re paying $200 on dinner. Interesting experience I must say.

Atmosphere: 1

Food: 3

Service: 1

Top notch steakhouse, right there w/ Vic & Anthony’s in regards to price, quality and service. Steaks were cooked perfectly (the filet and my sirloin) and they carried my wife’s favorite wine which was a welcomed surprise. The crab cake appetizer was probably the best we’ve ever had, the lobster add-on for the steaks is worth every penny and their cheesecake dessert w/ strawberries was a winner as well!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Morton's Classic Filet Oscar 8oz, Prime Ribeye 16oz, Crab Cake, Steak, Caesar Salad, Filet and Lobster

Poor service. We waited 10 minutes for waters, and then another 30 or so for a soup and salad and a cocktail, and another 10 min or so for a straw. We had to constantly ask for water refills as our waiter was not the most attentive. The kitchen then brought us the wrong order twice. The food was only average and certainly not worth the wait. The potatoes were cold and hard on top and soft in the middle, so we had to scrape off the top and only eat the middle portion. My boyfriend's filet was more medium rare than medium yet charred on the outside. The salmon was ok, nothing special but cooked well. We were given the wrong bill that had an extra charge which luckily I spotted before paying and had corrected. There's so many better options in Cincinnati for steak for the price this place is charging.

Our server was excellent. I think this is one of the only places left in Cincinnati that might value excellent service AND food. The managers were clearly present letting the tables know they appreciated them choosing Morton's. I always forget about their bread. I don't know why, but I have no idea how to act around that stuff because it's amazing. I was very sad when I asked to take what was left, the server said he'd put a new loaf in my bag, and he clearly forgot. I don't blame him because I know he was hustling, but it was sad when I got home nonetheless. The meatball and the bacon mozzarella were delicious. The steak was juicy and cooked correctly. The cocktail I had was overpriced, but good. The only thing I will say is this: just a few years ago all Restaurant Week meals were a max of 36$. Some places (like Morton's) continued to offer ‘upgrades' for extra money, like several ounces additional steak, the scalloped potato side, or their special dessert. Now that places have chosen to increase the price of the offering to 56$ and continue to add these things for additional but are littered throughout from adding a lobster bisque for four dollars more to then the option of more steak, and then still the ‘upgrade' to the chocolate cake is off putting. If you cannot do Restaurant Week as intended for that large of a price bump, then either leave off the upgrade options and tell people to order from the reg menu or just don't participate.

Great burger.

Many other ethical places with better atmosphere and staff on this street.

Morton's is a top of the line dining experience. The food, the ambience, and the service were all top notch. It was our anniversary and they personalized the menus and gave us a complimentary anniversary dessert to celebrate the special occasion. I highly recommend Morton's if you are celebrating a special occasion - it is worth it.

We use to go here for every special occasion. Yesterday was the first time since covid. The hot delicious bread was served room temperature. The waiter said he couldn't sing happy birthday because it was copywrited???? You no longer get a framed picture with everyone's signature.

Wish I could do a 3.5 stars for the food. I ordered a ribeye. The temperature was perfect, as was the Morton's seasoning. Unfortunately, the cut was not tender like a ribeye, but more dense, similar to a strip steak. Glad to see them open on Sundays again.

Atmosphere: 4

Food: 3

Service: 4

Everything was so off tonight. Walked away dissatisfied. Our table was below an a/c vent and we had to move to the bar because it was too cold. Open table rewards are not accepted even though the restaurant is featured on their website.

As a follow-up to this review, Shannon (the manager) contacted us and seemed genuinely interested in making things right. This was truly appreciated.

Atmosphere: 3

Food: 4

Service: 3

Terrible experience. Food was not prepared right and the glassware was filthy. Pretty disgusting overall.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Prime Ocean Platters