The customer service has done a 180 here! Friendly, approachable, and welcoming. Very different than it was a few years ago!
ACT-54
That was my first ever visit to Panera Bread, and it was great! Food is good and was served fast, staff was nice. Pricing is reasonable.
Atmosphere: 5
Food: 5
Service: 5
Elle Sibert
Worst Panera ever. Always sold out of bagels by 8 am. Literally came in at 9 am and they had none left. Been like this several times I’ve come in as a sip club member. Learn to order enough bagels.
Atmosphere: 1
Food: 1
Service: 1
Katie H
Ordered a bagel pack the night before to avoid them running out because I know it’s busy in the morning. When I arrived at the restaurant they filled an online pick up order for bagels right in front of me and then proceeded to tell me they were completely out despite ordering it well in advance to avoid this and watching as the woman in front of me got all the flavors I had ordered. Absolutely insane. Wouldn’t recommend
Atmosphere: 5
Food: 2
Service: 1
Mary McGrath
I usually love Panera, but this particular location, on Montgomery Road near Kenwood Mall, is not well maintained. Floors are dirty, tables aren't wiped off, the women's bathroom looks as though it hasn't been attended to or cleaned on a regular basis, with overflowing trash and dirty floors. I saw staff members eating while behind the counter. My sandwich, while tasty, was haphazardly put together. Just an overall depressing atmosphere.
Atmosphere: 1
Food: 3
Service: 1
E Todd Fowler
I typically write a 4 or 5 star review for Panera. But, this location needs a good cleaning. From the minute I walked in I noticed the floors were dirty, grimey, caked up dirt, and the men's bathroom is beyond nasty. The smell and urinal needs to be cleaned and or replaced. The floor has residual urine all around.I've seen gas station bathrooms way cleaner. Seriously...please clean this place. It makes me wonder how dirty the kitchen is.
Atmosphere: 1
Food: 2
Service: 2
j clute
We went for breakfast. We got there at 8:30am, and they only had two kinds of bagels. The people working were polite, but the restaurant was filthy. The counters hadn't been wiped down in forever. There were garbage bags of old bagels in booths. The bathrooms were absolutely awful. The trash can was over flowing, and no clue when the last time they were cleaned. We will not be returning to this location.
skylar walter
definitely the worst panera experience i’ve ever had. the gentleman who took my order was kind, but as i was waiting in line, there was a huge pile of liquid sitting on the floor (a smoothie? throw up? not sure). overflowing trash, every table was dirty, the soup spoon given to me did not look washed (had crusty food stuck to it). bathrooms were questionable. the sandwich i got, did not taste like the description. the broccoli cheddar soup was a strange texture. i planned to sit in and work for a bit, but i had to leave as quickly as i finished my underwhelming food. i love panera, but this was a major fail. i should have left the moment i walked in and noticed the filth.
Atmosphere: 1
Food: 1
Service: 3
Gabrielle Blocher
I'm just hopping on here to share that this location is extremely dirty! The food service areas and restrooms and counters -- literally everything -- is covered in food and filth. I highly recommend a deep clean.
FIRST TIME TRYING BACON TURKEY BRAVO HAD BROCCOLI CHEDDAR SOUP TWICE IN THE PAST Someone else got this meal for me.
QUALITY of everything was great!! SOUP & FRENCH BREAD was excellent!! TURKEY BACON BRAVO had WAAAAAYY TOO MUCH Signature sauce! One half slice of bread was completely SOAKED! Even after trying to wipe it off, signature sauce flavor still overpowered every other flavor, it's all I could taste! In my opinion, would have been better with just a little MAYO. Sometimes, LESS is MORE. Given the overall quality, I look forward to trying other options. BUT SOUP WAS EXCELLENT!!
Food: 4
Recommended dishes: Broccoli Cheddar
Jim E
Girl at the pickup counter saw me standing patiently with a lid & straw. As I watched her throw my ticket away, said they don't pass cups there & go in the other line. Not at the pickup counter?, very unlike Panera. Another wait! Once I got to the cashier & asked for a manager, the girl came running up so fast with a cup. Please coach this girl, such disrespect & my time was wasted.
Atmosphere: 1
Food: 1
Service: 1
Squire Brandy
Great place to meet clients
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
MOAD
The food tastes fine. But they get just about everything wrong. Have yet to receive a correct order from this location.
The customer service has done a 180 here! Friendly, approachable, and welcoming. Very different than it was a few years ago!
That was my first ever visit to Panera Bread, and it was great! Food is good and was served fast, staff was nice. Pricing is reasonable.
Atmosphere: 5
Food: 5
Service: 5
Worst Panera ever. Always sold out of bagels by 8 am. Literally came in at 9 am and they had none left. Been like this several times I’ve come in as a sip club member. Learn to order enough bagels.
Atmosphere: 1
Food: 1
Service: 1
Ordered a bagel pack the night before to avoid them running out because I know it’s busy in the morning. When I arrived at the restaurant they filled an online pick up order for bagels right in front of me and then proceeded to tell me they were completely out despite ordering it well in advance to avoid this and watching as the woman in front of me got all the flavors I had ordered. Absolutely insane. Wouldn’t recommend
Atmosphere: 5
Food: 2
Service: 1
I usually love Panera, but this particular location, on Montgomery Road near Kenwood Mall, is not well maintained. Floors are dirty, tables aren't wiped off, the women's bathroom looks as though it hasn't been attended to or cleaned on a regular basis, with overflowing trash and dirty floors. I saw staff members eating while behind the counter. My sandwich, while tasty, was haphazardly put together. Just an overall depressing atmosphere.
Atmosphere: 1
Food: 3
Service: 1
I typically write a 4 or 5 star review for Panera. But, this location needs a good cleaning. From the minute I walked in I noticed the floors were dirty, grimey, caked up dirt, and the men's bathroom is beyond nasty. The smell and urinal needs to be cleaned and or replaced. The floor has residual urine all around.I've seen gas station bathrooms way cleaner. Seriously...please clean this place. It makes me wonder how dirty the kitchen is.
Atmosphere: 1
Food: 2
Service: 2
We went for breakfast. We got there at 8:30am, and they only had two kinds of bagels. The people working were polite, but the restaurant was filthy. The counters hadn't been wiped down in forever. There were garbage bags of old bagels in booths. The bathrooms were absolutely awful. The trash can was over flowing, and no clue when the last time they were cleaned. We will not be returning to this location.
definitely the worst panera experience i’ve ever had. the gentleman who took my order was kind, but as i was waiting in line, there was a huge pile of liquid sitting on the floor (a smoothie? throw up? not sure). overflowing trash, every table was dirty, the soup spoon given to me did not look washed (had crusty food stuck to it). bathrooms were questionable. the sandwich i got, did not taste like the description. the broccoli cheddar soup was a strange texture. i planned to sit in and work for a bit, but i had to leave as quickly as i finished my underwhelming food. i love panera, but this was a major fail. i should have left the moment i walked in and noticed the filth.
Atmosphere: 1
Food: 1
Service: 3
I'm just hopping on here to share that this location is extremely dirty! The food service areas and restrooms and counters -- literally everything -- is covered in food and filth. I highly recommend a deep clean.
Atmosphere: 1
Food: 4
Service: 5
Always a great experience, I love the sip club
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Turkey Bravo, Avocado, Broccoli Cheddar, Grilled Cheese, Salad, Sandwitch, Cinnamon Crunch Bagel, Broccoli Cheddar Soup, Caesar Salad, Sandwiches
Restaurantji Recommends
FIRST TIME TRYING BACON TURKEY BRAVO
HAD BROCCOLI CHEDDAR SOUP TWICE IN THE PAST
Someone else got this meal for me.
QUALITY of everything was great!!
SOUP & FRENCH BREAD was excellent!!
TURKEY BACON BRAVO had WAAAAAYY TOO MUCH Signature sauce! One half slice of bread was completely SOAKED! Even after trying to wipe it off, signature sauce flavor still overpowered every other flavor, it's all I could taste! In my opinion, would have been better with just a little MAYO. Sometimes, LESS is MORE.
Given the overall quality, I look forward to trying other options.
BUT SOUP WAS EXCELLENT!!
Food: 4
Recommended dishes: Broccoli Cheddar
Girl at the pickup counter saw me standing patiently with a lid & straw. As I watched her throw my ticket away, said they don't pass cups there & go in the other line. Not at the pickup counter?, very unlike Panera. Another wait! Once I got to the cashier & asked for a manager, the girl came running up so fast with a cup. Please coach this girl, such disrespect & my time was wasted.
Atmosphere: 1
Food: 1
Service: 1
Great place to meet clients
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
The food tastes fine. But they get just about everything wrong. Have yet to receive a correct order from this location.
Keep up the good work guys ?
Atmosphere: 5
Food: 5
Service: 5
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