I wouldn't bother. My pizza was made wrong, I told him it was wrong and all he said was i just got here so it wasn't me. No fixing it, just blamed the other guy. Horrible. They make it how they feel, not how you requested.
Service: 1
Dave Wright
I went into the store and ordered a 12 inch pizza with the entire bottom on top of the sauce covered with pepperoni and I asked for another layer exactly the same on top of that layer of pepperoni. I also asked for sausage, black olives, onions, mushrooms, and banana peppers and extra cheese. I received a pizza that had none of these. What I don’t understand is when I told the guy which was the manager making the pizzas I don’t care what it cost me. I want it my way not your way or the SAENZ way I told him I also didn’t care if it had five or six toppings of pepperoni if you charge me for it so they charge me for what I was asking for per topping multiple toppings of pepperoni. I get home to eat my pizza. It has no pepperoni on top of the sauce. It has mushrooms and it has about 20 pieces of pepperoni on the top and no extra cheese. Why are they in business that they are not there to serve us what we asked for when we’re willing to pay Because of this Papa John’s will never get any more business for me or my family. I’ve ordered from them and had it delivered and asked for four toppings of pepperoni and I get 30 slices of pepperoni on a large pizza pizza but I paid for four toppings of pepperoni. Why is this? Does people not understand Even their sign shows 37 pieces of pepperoni as a topping on a pizza if you get four toppings you pay for don’t you think you get 4×37 slices of pepperoni not 35 they are rip offs. Domino’s isn’t any better they do the exact same thing so my point is don’t ask for something because you’re not gonna get it from a pizza place
Food: 1
Service: 1
Steve Reynolds (MrReynolds1980)
I'm an Uber Eats driver and I had to pick up a big order from here. The guy who was handling the order gave me two hot bags FOR FREE!. He's a real one 👍👍👍
Atmosphere: 5
Food: 4
Service: 5
Dylan King
Waited over an hour for one large pepperoni pizza. Would never go to this location again.
Atmosphere: 3
Food: 5
Service: 1
Aimee Doran
The employees are always very friendly.
Atmosphere: 5
Food: 5
Service: 5
terry payne
I had my first Papa John's experience today at the Cincinnati Monfort Heights location it was amazing pizza I had 1 pepperoni and 1 sausage pizza the manager made the pepperoni and a worker made the sausage a little contest between the two so which one made the better pizza they were equally amazing 5 stars to both of them the restaurant was clean and the atmosphere was very inviting I will 100% revisit this location again in the very near future I'm a fan of Papa John's Pizza.
Anthony Andryusky
Best bang for your buck without spending outrageous money
Thomas McLaughlin
So I order from here more often than I should. They are usually amazing!! But this last experience was not. I asked for a meats pizza. They confirmed it verbally. However when I picked up the pizza and got home, it was the works pizza. I'm allergic to olives so unfortunately I could not eat it. I had to throw it away. The customer service is always great, except for today. The guy was very soft spoken, I could barely understand anything he said. I had to ask him to repeat himself multiple times.
Jodie Miller
Our delivery driver was very kind. But the food arrived like we were definitely the last one on the stop. It was all cold and not the greatest.
Debbie Wilson
Pizza was terrible....it was Christmas Eve and we asked for a 5:30 pickup...I think the pizza and bread sticks were made hours before that.
BUYER BEWARE! Horrible service on every level, (this place does not deserve one star). It seems obvious to me that Papa John's is hiring from the bottom of the application pool for store workers and management. Shawn (the manager) missed the class on customer service. I specified that my order of wings and steak Papadia be put in a bag and hand delivered...the wings were set (more like) thrown in front of my door and outside its container on the ground. Shawn the "manager" was too busy at first to get on the phone and when he did he was argumentative, condescending and unprofessional. LaRosa's and Donatos is my option from here on out.
Atmosphere: 1
Food: 1
Service: 1
NoobDriver
Horrible place. People their aren’t helpful at all
Atmosphere: 1
Food: 1
Service: 1
Lisa Everingham
Quick order, accurate, great tasting pizza
Atmosphere: 5
Food: 5
Service: 5
Miah Seitzer
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Bebatito cruz
Very bad service I was picking up and nobody ask for what I was there like 3 min for a simple question
I wouldn't bother. My pizza was made wrong, I told him it was wrong and all he said was i just got here so it wasn't me. No fixing it, just blamed the other guy. Horrible. They make it how they feel, not how you requested.
Service: 1
I went into the store and ordered a 12 inch pizza with the entire bottom on top of the sauce covered with pepperoni and I asked for another layer exactly the same on top of that layer of pepperoni. I also asked for sausage, black olives, onions, mushrooms, and banana peppers and extra cheese. I received a pizza that had none of these. What I don’t understand is when I told the guy which was the manager making the pizzas I don’t care what it cost me. I want it my way not your way or the SAENZ way I told him I also didn’t care if it had five or six toppings of pepperoni if you charge me for it so they charge me for what I was asking for per topping multiple toppings of pepperoni. I get home to eat my pizza. It has no pepperoni on top of the sauce. It has mushrooms and it has about 20 pieces of pepperoni on the top and no extra cheese. Why are they in business that they are not there to serve us what we asked for when we’re willing to pay Because of this Papa John’s will never get any more business for me or my family. I’ve ordered from them and had it delivered and asked for four toppings of pepperoni and I get 30 slices of pepperoni on a large pizza pizza but I paid for four toppings of pepperoni. Why is this? Does people not understand Even their sign shows 37 pieces of pepperoni as a topping on a pizza if you get four toppings you pay for don’t you think you get 4×37 slices of pepperoni not 35 they are rip offs.
Domino’s isn’t any better they do the exact same thing so my point is don’t ask for something because you’re not gonna get it from a pizza place
Food: 1
Service: 1
I'm an Uber Eats driver and I had to pick up a big order from here. The guy who was handling the order gave me two hot bags FOR FREE!. He's a real one 👍👍👍
Atmosphere: 5
Food: 4
Service: 5
Waited over an hour for one large pepperoni pizza. Would never go to this location again.
Atmosphere: 3
Food: 5
Service: 1
The employees are always very friendly.
Atmosphere: 5
Food: 5
Service: 5
I had my first Papa John's experience today at the Cincinnati Monfort Heights location it was amazing pizza I had 1 pepperoni and 1 sausage pizza the manager made the pepperoni and a worker made the sausage a little contest between the two so which one made the better pizza they were equally amazing 5 stars to both of them the restaurant was clean and the atmosphere was very inviting I will 100% revisit this location again in the very near future I'm a fan of Papa John's Pizza.
Best bang for your buck without spending outrageous money
So I order from here more often than I should. They are usually amazing!! But this last experience was not. I asked for a meats pizza. They confirmed it verbally. However when I picked up the pizza and got home, it was the works pizza. I'm allergic to olives so unfortunately I could not eat it. I had to throw it away. The customer service is always great, except for today. The guy was very soft spoken, I could barely understand anything he said. I had to ask him to repeat himself multiple times.
Our delivery driver was very kind. But the food arrived like we were definitely the last one on the stop. It was all cold and not the greatest.
Pizza was terrible....it was Christmas Eve and we asked for a 5:30 pickup...I think the pizza and bread sticks were made hours before that.
Restaurantji Recommends
BUYER BEWARE! Horrible service on every level, (this place does not deserve one star). It seems obvious to me that Papa John's is hiring from the bottom of the application pool for store workers and management. Shawn (the manager) missed the class on customer service. I specified that my order of wings and steak Papadia be put in a bag and hand delivered...the wings were set (more like) thrown in front of my door and outside its container on the ground. Shawn the "manager" was too busy at first to get on the phone and when he did he was argumentative, condescending and unprofessional. LaRosa's and Donatos is my option from here on out.
Atmosphere: 1
Food: 1
Service: 1
Horrible place. People their aren’t helpful at all
Atmosphere: 1
Food: 1
Service: 1
Quick order, accurate, great tasting pizza
Atmosphere: 5
Food: 5
Service: 5
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Very bad service I was picking up and nobody ask for what I was there like 3 min for a simple question
Atmosphere: 1
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