Penn Station East Coast Subs
1625 E Kemper Rd, Cincinnati
(513) 772-7366
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1625 E Kemper Rd, Cincinnati
(513) 772-7366
I was at Penn Station today 12/15 and the service and food was amazing. Everyone working was so nice and polite. I will visit again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki, Philly Cheese Steak Sandwich
some friends and i went there to eat. Me and my daughter and I got the pizza sub with fries.1 the pizza sauce was basically non-existent, and we asked for light. Pizza comes with ham, but not pepperoni, which is odd the Ham was overly salty and it just was not as good as I thought it should be plus they put way too much cheese and oregano on it. The fries were much smaller than I. Imagine they would be for the size I got, but the sub was pretty much What I expect in size not to taste my husband and his friend. Got the Philly cheesesteaks. I don't think they were to impress themselves. What's what they were given. Upon pulling up. We had two employees staring at us like they did not want us in their building and did not want to serve us or anything. They continue to stare this like. Are they really coming in here? The whole way, we walked into the store. The whole time, we felt uncomfortable, unwelcome, and unwanted as customers
Atmosphere: 2
Food: 3
Service: 2
Our go to for American take-out!
You cannot beat their food, service, or prices.
No questions asked - highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh-Squeezed Lemonade, Chicken Teriyaki, Med Fry, Philly Cheese Steak Sandwich
Dan and Matt, (as well as the rest of the staff) are very courteous and provide great service and food. Definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak Sandwich
Finally had a Philly cheesecake from Penn Station. I know ....I know....but I guess I have underachieved. Anyways, this was amazing. On top of the sweet flavor, this store's staff was so friendly. They had a clean store right down to the bathroom. You can judge a lot of restaurants by their bathroom imo. O.J., Zion, and Daniel were all so friendly. Loved this Station!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich
Stars are appropriate..
Atmosphere: 2
Food: 4
Service: 3
OJ was so courteous to my mom and me. It made the whole experience really wonderful. Its coworkers Matt and Dan were efficient and fast and I love the experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak Sandwich, Sub
The service deserved mentioning. I was repectfully greeted when I came in, instead of being called sweetie or honey. That really meant a lot to me. One of them mispronounced my name and the other corrected him. I didn't have to say anything. They made sure my order was right. And they did it all while training a new person, who was equally professional. Thank you Dan, OJ, and Marie for making my experience memorable and for brightening my day.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Med Fry
Great location and service. My fellow Chicagoan OJ was a pleasure to talk to and to be able to take my order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak Sandwich
oj was great service and polite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak Sandwich
Restaurantji Recommends
I had the best experience thanks to OJ and MACK, thank you both for being so nice and caring about my business with y'all. I will be coming back!!!!
Atmosphere: 5
Food: 5
Service: 5
OJ, Matt and Mike gave my husband and I outstanding food and customer service. They are awesome! 10 out of 10 recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich
Posting this here from Tuesday since I sent it to corporate and haven't heard back. Pretty sure they're hoping the Bengals don't win a single game this season...
I had been looking forward to the Who Dey promo yesterday when the special was BOGO on sandwiches. The location nearest me, Hartwell on Vine Street, was not accepting online orders despite the requirement that the special had to be used online. Their phones were busy as well so I dropped in around 8 p.m. and asked about the special. I was told that they were no longer offering it since they had become backed up. So I went to my car and finally found a location accepting online orders... Most were not. I placed my order with the promo code and it was to be ready at 9:13 p.m. (give or take, according to the site). I arrived at Kemper around 9:20 and waited in line for about 20 minutes before I arrived at the pick up counter to be told that my order was not in the system and they had a book of papers with customer's names and numbers for a refund. If you all could not handle the promo offered to customers, you should not have run it. I requested that they just make the sandwiches that I have already ordered and paid for as I am sure if given the order number, all could be settled up on the back end. OR if there were issues with online ordering, an alternative in-house discount should have been offered.. I was later told that another location was able to do this. Somehow, all human brains at Penn Station were disabled with the use of an electronic ordering system. It baffles me that you all are 100% reliant on computers so much so that there was no backup plan should this fail as miserably as it did. How are you the official hometown sub of the Bengals, your workers are wearing Reds t-shirts and you completely fail during the only opportunity to live up to your honorary name? There are 7 more Sunday Bengals games left in the season. That means you all have 7 times to get this together provided the Bengals bring home the W. Given how this went, I am assuming that you never expected to have to honor this promo. A sandwich is about $10, fries are $5 and you all did not have the financial and IT capacity to support a promotional offer? In 2024?? Last I checked, the charge was pending on my card. It needs to be off and with additional credit for driving to a location far from my home only for the order not to be given.
I’ve been coming to this Penn Station location for about 25 years, and the experience has always been exceptional! The same great service, delicious food, and excellent customer experience have never disappointed. The management and staff are always welcoming and friendly. I have a specific sub order, and though they didn’t get it right at first, they’ve now perfected it to the point where they know it before I even say a word! It’s amazing to see such genuine customer service still thriving in today’s world. Kudos to the entire team—keep setting the bar high for everyone else!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Dan and OJ made good on the bogo! Amazing sandwich will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak Sandwich
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