Penn Station East Coast Subs

So I’ve been living in NCH over 20 years and have never got bad customer service from this location until today. Not sure of the cooks name but his customer service was absolutel trash . I’m a friendly person naturally and it’s pretty hard to be mean to me . He even told me my purchase has nothing to do with his paycheck. The ignorance was so real. Hope yall teach him all customers business is important because clearly he feels like he owns the place . And lucky for him I wasn’t a secret shopper cause yall can do better than that penn station I will never forget the experience and he made me never wanna come back. Ps it wasn’t the brothers they are always nice and welcoming

Would get 5 stars if Penn Station Restaurants had a glove policy for their staff.

Awesome food good service

Great service from Carl, OJ, Nolan and Kenny. There is an awesome vibe here. They have a good thing going.

Thanks to Matt and crew. OJ gave great service. Food fresh and hot.

They sit next door to my work and every time on break this is what we all eat , it’s always clean and they are always nice . Five stars from us at accident care and wellness

Stopped by this penn station because I was out Christmas shopping in the area by time I drove home which is 35 minutes away I find that my food was made incorrectly, I called and spoke with a manger Matthew who offered no apology, no refund, or a credit for another meal. His attitude was very poor and unprofessional. I will never go back to penn station and spend my money with this company. It’s more than the food it’s the principle , do better!

Recommended dishes: Sandwich

I'm used to Penn Station being very good. This one was okay. Maybe I'll give them another chance.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Sub

Hands down the best Penn station around.

Atmosphere: 4

Food: 5

Service: 5

This location always makes a great sandwich. Super friendly staff, great food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

Young kids working there don't have any respect for work. Just clowning around. My food was ready and it took. 15 minutes for one of the guys gave it to me while clowning around the guy wrapping or putting the lettuce and condiments. Grabbing fries. And Eating it. While working whoever is manager is not putting attention to those. Young kids.

Atmosphere: 1

Food: 1

Service: 1

Loved watching them early in morning getting ready for the day

Atmosphere: 4

Food: 5

Service: 5

Got there a 9:50 pm and they had doors locked

Service: 1

I've never been treated so rude in my life! I'll be going to another penn station from now on!

Atmosphere: 1

Food: 4

Service: 1

Love this place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub