Penn Station East Coast Subs

Order on DoorDash for pick up but when I arrived there was an error and my order hadn’t came through, the staff was so nice and apologetic that I couldn’t be upset. They took my order and the food was excellent! I was refunded for my original order also.. good customer service!! I’d drive in the snow again for my order!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki

The sandwiches were great and although the fries were too they were a bit salty. The cashier was friendly and patient as I had my kids with us and they can be a little back and fourth. They cook, possibly a higher up was diligent and prompt and verified if we had everything ordered correctly. He even tossed a few cookies for my kids. The place is big and narrow at the same time and could use a few modern up dates but was still relatively nice. Wasn't like I was waiting in a NY subway lol. Will continue to visit, as I have before.

Kid-friendliness: Gave my kids a couple free cookies. Always nice to see people show kids kindness.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Sub, French Fry Pricing

Good customer service and the food is really good

Atmosphere: 4

Food: 4

Service: 4

Greeted upon arrival and they cool as hell. I appreciate this location. They actually WORK!

I ordered a small Philly cheese steak with banana peppers, onion and I got the ghost pepper cheese. Let me tell you the ghost pepper cheese is delicious. When I was at this location there were two young gentlemen working the store by themselves. They were fast and efficient and friendly. They greeted me quickly and made my food fresh

Atmosphere: 5

Food: 5

Service: 5

This is one of the worst Penn Stations I’ve ever been to. My order was not accurate. I also called the restaurant come to find out at not busy time and no one was answering the phone. I will not be back to this location. I am extremely disappointed. It seems that an adjustment in management is needed ed because this is not the first time this has happened to me at this location.

Atmosphere: 1

Food: 1

Service: 1

This location is always closing for no reason at all. They will have you place online orders then close by the time you arrive to get your food. Management NEVER makes good on it ...NEVER offer you a refund or to give you what you ordered. I hope they soon close this location as this happens often and NOW with this Bengals promotion they will be taking folks money anytime the Bengals should win.

Atmosphere: 3

Food: 5

Service: 1

Close earlier than the posted time to close.

Oh good 💯 limited menu a little expensive

I come in and know exactly what I want and order it even tho the menu is a paper on the counter. Arrive home and it’s wrong, I call and they say bring the sandwich ALL the way back to and get my food remade. After finishing a medium fry and coming WAY back across town because he sounded like he wanted to SEE the sandwich I’ve lost my appetite. Got there and asked for the credit only to have some young weirdo proceed to tell me he gets paid in sales and I’ve wasted a sandwich and he had kids. I said if you wouldn’t have made my sandwich WRONG I wouldn’t have had to waste gas coming back and I also have children that need to eat as well. I DOUBT if robert is the owner or makes a damn dime from sales smh MORE TRAINING REQUIRED at this location.

Atmosphere: 1

Food: 3

Service: 1

Had not been to Penn station in a long time. It's changed from when I used to go in the '90s. I got the Dagwood and it was so good. Taste is just as good as it did back in the day. I forgot. How good it was. I will return.

Atmosphere: 5

Food: 5

Service: 5

I just had an order delivered and the sandwich had a ton of mushrooms on it, which I did not order on my sandwich. Sorry, but how hard is it to read an order and make it right. For me, worst sandwich ever. This is my last order from Penn Station! I will definitely be spending my money some place else.

Staff was friendly. Gotta dine in, store is super clean, food was fast and hot! Took the rest home, and was worth dining in!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub, Fresh-Cut Fries

Ask my customer service! Love the promotional that the cashier suggested!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub, Snack Size Cheesesteak

Fast and friendly, the food was delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub