Penn Station East Coast Subs

I ordered two Philly cheesesteaks one was a large one was a regular when I say they threw my food together with no type of care

Food: 1

I world not recommend eating there at all. The food has way too much salt on it. But that is not the worst part. The mold is the most dangerous part of there. On the soda dispenser there was mold all over it a seen in the pictures. There was a lot of grit in the kitchen that I saw from what is visible from the dining area. The health department needs to inspect this location. Voom in on the pictures and see the mold. Very nasty it should have not been so dirty in there when there wasn't any one in there. The young men were watching a game passing more attention to the game than the 2 customers and what lol like a homeless man sitting at the widow with food from another restaurant.

Atmosphere: 1

Food: 1

Service: 1

Jae’lon did great with taking my order. My food tasted great per usual. The restaurant was clean and well stocked on condiments. The employees were all working together making sure things got done correctly.

Atmosphere: 5

Food: 5

Service: 5

Robert c at north college hill location made my food this morning and its 🔥 and good customer service

Atmosphere: 5

Food: 5

Service: 5

This college hill location gets order wrong pretty much all the time or maybe I order at the wrong times it’s to many kids that work there after a certain time at night the good use to be great never hardly had any issues until recently I will not return

Atmosphere: 3

Food: 2

Service: 1

This was the slop that I was served as my take out meal. It was so bad that I had to put it on a plate just to try and eat it. If I had been served this dine in I would have gotten a refund and left. Never coming back.

Atmosphere: 4

Food: 1

Service: 4

Food was not right, but they definitely made up for it

Atmosphere: 5

Food: 5

Service: 5

I got DoorDash today and it’s not always the best so I got a small and I regret it who ever the cook is tonight is doing a GREAT JOB I’m actually about to go get another one it was made to perfection have not had a sandwich from this location that GOOD in a long time coming! Thanks so much! And the fries and cookie was good as well!

Atmosphere: 5

Food: 5

Service: 5

It was empty. Asked for fries with no salt so it looked like he was doing the special no salt fries. When I got home I had mass old burnt fried. Sub was hot and good. Real disappointed about how he mixed them old fries in my cup. Won't order fries again

Atmosphere: 5

Food: 3

Service: 5

If I could give no stars I would they never answer the phone they take it off the hook smh

They take the phones off the hook so the only way to order is coming in or online, ordering online still isn’t guaranteed because they are lazy and can’t make a simple sandwich right. the yn with the tattoos on his face thought he was tough.. didn’t even know he almost came up on his last days. We have to do better as people. This pennstation is an abomination. Luckily im not my old crash out self.

Purchased two regular Philly cheese steak sandwiches to go and the sandwiches were all bread, no meat or toppings. Normally food is made well, but tonight was a real miss.

Atmosphere: 3

Food: 1

Service: 3

Really really bad ocoustics in Penn Station, this one is particularly BAD.

Placed an online order, got there and they said it wasn’t in the system. I gave them my confirmation order and asked if my food could either be remade or if I could get my money back since it already charged me online. The general manager, Robert Lee, decided to yell in my face saying it was my fault and they couldn’t refund me or give me the food that I already paid for. When I mentioned the person in front of me also is having issues and it is most likely their system that was the issue, Robert yelled at me saying that “I’m not talking to her right now, I’m talking to you.” Repetitively in my face. When she tried to ask him a question he yelled at her to “stop talking over me, I’m not talking to you right now.” The yelling continue until I pulled my phone out to start recording his behavior and his attitude changed real fast. All I wanted was an answer on how we can resolve this issue and all he wanted to do was yell in my face. The other workers were nice but Robert Lee should not be in customer service with the way he raised his voice at me and other customers. It’s quite embarrassing that the customers and I were way more respectful than the general manager.

Atmosphere: 1

Service: 1

Sloppy sandwich, hair in sandwich, no hairnets, gloves, manners. Tried this location again after months of avoiding this particular location. No manager on duty to issue refund. Get it together.

Atmosphere: 1

Food: 1

Service: 1