Penn Station East Coast Subs

Wanted to order tonight in a pinch and it was within closing hour....my food was so good y'all and I just wanted to say THANK YOU so much for the wonderful dinner and effort you put into making it be that great even close to closing time on a Friday night. You guys rock so much.

Atmosphere: 5

Food: 5

Service: 5

Amazing food was perfect

Atmosphere: 5

Food: 5

Service: 5

The guy named andrew was throwing things around, slamming utensils and my food. I guess he was mad I ordered at 9:30 pm he made me and the other fella very uncomfortable. He slammed the order ticket down on the counter and just dropped my food in front of the toaster. He needs to b fired if that's how he treats ppl

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chicken Teriyaki

Didn't honor who dey Tuesday promo as advertised, then I get home and my $34 meal has hardly any meat, hardly at cheese, And no onions or peppers!

Wow! What else can I say. We visited this location when they were offering a Buy one, get one free, Who Dey, special on all of their subs. The restaurant was obviously not prepared to be swamped all day with hungry Bengals fans. I had tried most of the day to place an online order with no luck. When I tried calling the restaurant, a recording indicated the phones were not working for orders. So, I finally decided to drive to the restaurant and place my order. When I arrived, I managed to snag what looked like one of the last parking spots. I saw exhausted employees out back trying to get a small break. When I entered the restaurant, it was crowded, but the manager got to me within 5 minutes. I told him about my difficulties trying to place my order and he patiently explained and showed me how their system had been overloaded and crashed, phones and all. He then took my order and said it would be about 10 minutes, which I seriously doubted, but the order was up in just over 9 minutes. What a fantastic job! I saw that they had called all of their employees in to help with the "slam" which went on the entire day. I could see everyone was tired, yet no one was complaining. When they called my name for my order, the young man who gave it to me was very polite and even asked me if I needed ketchup, vinegar, and extra napkins. When we got home, there were a few ingredients missing from the sandwiches, but they still tasted great. Based on all I had observed, I didn't have the heart to complain about omissions that were most likely caused by them running out of the items. Like I said, the sandwiches and fries still tasted great. Having worked at fast food many years ago, I know how a "slam" can test your limits, but to have it go all day; these guys are to be commended. I really appreciated the meal I was served and I hope management and ownership appreciates what a great job their employees did for them. The next day on the news, I saw ownership apologizing for how they had underestimated the response to their Who Dey special. Hopefully, they recognize what a great job their Beechmont Ave. location did under such trying conditions. Kudos to all involved!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Sub, Cheesesteak Sandwichand Fries

Great place to eat. The food is great

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sub, Cheesesteak Sandwichand Fries

Me and my daughter go here 1-2 times a month this is one of our favorite places to eat I would highly recommend!!

Atmosphere: 5

Food: 5

Service: 4

Love the wraps they have, and the fries are the best ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak Wrap Dine in: Yes Takeout: Yes

I am deeply shaken and heartbroken by the experience I witnessed today at Penn Station Subs. While dining, I saw an elderly lady who clearly needed her service dog being verbally abused by a male worker. This poor woman was confused and struggling, and instead of receiving compassion and assistance, she and her companion were met with hostility. I have never, in all my years, witnessed such appalling behavior, especially toward someone so vulnerable.

My husband and I debated whether to write this review, but we could not stay silent after what we saw. We will NEVER eat at another Penn Station Subs again. Penn Station, you should be ASHAMED to employ someone capable of such cruelty. I am utterly disgusted by your business and heartbroken for that elderly lady and her family.

Atmosphere: 1

Food: 1

Service: 1

Love the Philly beef, I phone my order in and pick up at the window or go in. Great place.

Atmosphere: 5

Food: 5

Service: 5

First time eating at a Penn station. Michael was very nice and the food was good. I would go back

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Sub

I usually go to a different location for Penn Station. I must say hands down the best sandwich I have had from Penn Station. I will be making the extra 10 min drive to your location cuz it’s worth it!!! Thank you

Atmosphere: 5

Food: 5

Service: 5

Look forward to coming back.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, Chocolate Chip Cookie, Philly Cheesesteak Wrap, Chicken Teriyaki, Snack Size Cheesesteak

I’m so impressed with the taste, texture, and richness of their sandwiches and fries which made my day after a terrible one

Vegetarian options: You can take meat off of the sandwiches/wraps you order

Parking: On the side of the restaurant with accessibility to the drive through easily

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: French Fries, Sub, Chicken Teriyaki

This location seems to be slipping, unfortunately. Echoing two colon complaints:The fries are either consistently over-done or the oil needs changed more often.The pickup system is terrible. They need to have people whose orders aren't ready pull into a spot. It's consistently faster to go in and order than to place an order with a scheduled pickup time.

Atmosphere: 3

Food: 4

Service: 1