Penn Station East Coast Subs

First time walking into Penn Station East Coast Subs and they didn’t make me feel like a rookie—ordering was friendly and they explained the menu without making it weird. I grabbed the teriyaki chicken sub. It came out hot, stuffed, and definitely filled me up. Only knock? A little saltier than my East Coast taste buds usually sign off on, but hey, at least it wasn’t bland. All in all, not a bad first ride with this chain.

Atmosphere: 4

Food: 4

Service: 5

I came in and saw on the menu that a small sub was $5.65 or something in that range but it said $5 and some change. The employees that took my order and prepared my order was very polite and had great customer service. However when you get to the register to pay it’s the stale rude MANAGER “may I add” that never has a pleasant or warm welcoming just always BLUHH. Tells me my total, I asked him why was it that much when the sandwich is 5 something he loudly says DIDN’T YOU ORDER MEAT! I say yes but is your extra meat $4? he holds the receipt up and loudly says it’s $2!!’ As I look on the receipt I realize the sandwich was a couple more bucks than what the menu says , so I say again it’s says it’s 5 something on the menu board he loudly says it’s $7!!!! And walks away. I asked the gentleman who took my order to look at the menu board and tell me what is says. He says it’s says $5.65 or whatever the change was. I asked if he could tell his manager what WE are looking at. He tells the manager and the manager says in the most nonchalant voice a number fell down and I’m about to fix it now. He was already peeling the number stickers off the paper so he knew exactly what I was talking about. I asked the manager why couldn’t he explain that to me instead of short talking me like I couldn’t read the menu board he then says nonchalantly “ I didn’t short talk you!” I said well you sure didn’t explain to me why there was a difference in the price as if I’m wrong for asking what I’m spending MY money on. Penn station is my favorite and I eat there at least twice a week. This location is right down the street from my job and I stop going there for lunch a little over a year ago because of this same manager. Although I never really had a bad encounter with him until today I just never ever got a warm or friendly welcoming from this manager so I stopped going and instead I would rather miss out on a couple bucks and take a longer lunch break to go a few miles up. The weather was bad and that’s the ONLY reason I went today. I never expected him to give me the sandwich for a lower price but a nicer explanation for the price difference would have stopped this review. I am a former restaurant manager myself and did it for over 20yrs and we all know it’s not what you tell the customer, it’s HOW you tell the customer. They don’t know anything other than what they see. It’s up to employees to make it a great visit and every customer deserves a smile . The time is came in the store was a little after 12 pm today.

Atmosphere: 1

Food: 5

Service: 1

Josh had great customer service skills give him a raise ASAP

Atmosphere: 5

Food: 5

Service: 5

Love this location. Never mess up the order and it's always fresh and delicious

Atmosphere: 5

Food: 5

Service: 5

Manager sucks called me out in front of everyone about taking forks and knives when I got fries. Won't be back.

Nice staff. Fresh squeezed lemonade. Fresh cut french fries. I would go back in a heartbeat. ...ad bacon!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Turkey Avocado

The reuben sandwich was delicious!

They acknowledged me soon as I walked in.

I would go back. Hopefully service will be the same.

Bathroom was clean. Service was okay. Food was okay. Parking was okay.

Some friendly people with good service

Employees are the rudest most unthrilled employees I've ever witnessed in a penn station.typically penn station has amazing service. Also watching another man who was less than hygienic, be given my sandwich, then he opens it and looks at it then brings it back up in front of me, and they literally just handed the sandwich from his hands to mine. Disgusting. I walked out and threw it away.....not to mention they act like I'm bothering them by coming in to get a sandwhich.....

Love it

This location used to be good but it seems like the new workers don’t know how to make a good sandwich. They skimp on the ingredients especially the sauces. Dry sandwich and just not very good overall. This location used to be better

So I placed a pick up order and service was great until Alyssa M rung me out was rude

Super nice people and food was hot and delicious. Actually came over to table and asked if food was ok.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Reuben, Philly Cheesesteak

Disappointed with service and food

Atmosphere: 1

Food: 1

Service: 1