Starbucks
7896 Montgomery Rd, Cincinnati
(513) 891-7740
Recent Reviews
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i had such a rough day, so i stopped by starbucks just hoping for a little caffeine and peace of mind. the baristas absolutely went above and beyond; they wrote the sweetest, most encouraging messages on my drink and food bag, and it genuinely turned my whole day around. like, i almost cried right there at the counter. 🥹 the people working in the stores are truly the heart of this company, and they deserve the world for how much care they put into what they do.
that being said, it’s honestly sad how amazing the baristas are while the ceo and corporate side have been awful lately. the workers are the ones carrying this brand on their backs, and they deserve so much more credit (and better treatment). huge love to the store team though, y’all are the reason people keep coming back. 💚
Atmosphere: 5
Food: 5
Service: 5
I had to pick up a huge catering order on behalf of my boss. He accidentally set it for a later time than we needed and they rushed make sure it was ready in time and were super kind about our companies mistake.
This is a great Starbucks! The staff was rocking the Beasty Boys and having fun. Everyone of them said hi when I entered and everyone of them was courteous. Service was fast and correct.
Atmosphere: 5
Service: 5
One of the worse ones. They don’t keep stocked and they move slow in line. If you go to the speaker and wait in drive through they don’t even assure you the speaker is working like one moment please. So your left to think is something wrong.
Drive thru wait is horrible! I will never come back to this location. This store should be an “in-store” location only.
Atmosphere: 1
Food: 1
Service: 1
Crystal at the drive thru window made my day
Service: 5
Went through the drive through today and was greeted at the speaker with a kind and excited voice and we went up to the window and the girl was sooo sweet. We got our food really fast and it was refreshing to be spoken to kindly in a world where many fast food employees are not very kind. She really put a smile on my face today 😊
Atmosphere: 5
Food: 5
Service: 5
My fave Starbucks because of the messages they write on the cups. Today mine said Just Keep Going 💓
Came through the drive through and Crystal was the voice on the other end. She was so personable and friendly. She made the experience so positive and engaging. She made small talk and jokes and really made you feel like you were her only customer and it was during a time the drive through was extremely busy and the wait time was very long. I will definitely be returning and it’s because of her!
Food: 5
Service: 5
Drove through & the guy at the window was really lovely. Our coffee came out very fast and very hot. We've been driving from texas & stopped at a lot of Starbucks. This has been one of the better ones!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have to give a huge shoot out to Crystal/Krystal working drive thru at this location on Wednesday April 23, approximately noon! She is by far the kindest most enthusiastic batista i have EVER encountered at any starbucks location ANYWHERE!!!!! She was a bubbly, delightful, kind human and i am very grateful for her!!!
Great customer experience;)!
Service: 5
We lol
Atmosphere: 5
Food: 5
My husband went to pick up coffee that I had order and when he tasted his coffee it was pure water and had no taste, he went back and told them and one of the baristas said it probably just needs whip cream, another barista heard and said no it truly has no flavor! Instead of making it freshly new the barista just dumped some coffee and added more!! If you call to tell them what happened they just tell you well come back and we will fixed it for you, yeah I have other things to do instead of coming back to pick up a coffee that should have been made right the first time!!
Food: 1
Service: 1
Parking lot is the biggest headache to get into, I had to explain my drink order to the person at the window there times before they finally told me that they were out of all non-dairy milk alternatives. Slowest starbucks ive been to
Atmosphere: 1
Food: 1
Service: 1
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