Note to management: your bratty employees literally spread pain instead of joy, every single day, to hundreds of people. It’s so simple as someone in customer service to make someone else’s day better…or worse. Your employees choose to do the opposite. Read your reviews. It’s full of complaints about customer service and these are just tiny glimpses into the problem. I come to this location multiple times a week because it’s so close and has a drive thru and half the time my drink is wrong anyway. But what’s worse is that your employees are so checked out and rude. Please get it together. This location is so convenient, please get your employees to at minimum be kind and make the drinks right. The bar is so low!!
Atmosphere: 1
Food: 1
Service: 1
S. Naimi
The place is spacious. I am from KC and I think the staff needs a little more energy and practice to smile. Starbucks is known for its engagement with customers. Didn't see it here at this location. The drink was no different than what I usually get from any other location across the country.
Shazia Asim
I usually enjoy coming to this Starbucks because the baristas are genuinely awesome and always do their best. However, I recently learned something very disappointing about how management treats the employees here. The baristas don’t even have access to a microwave in the store… a basic need for anyone working long shifts.
From what I was told, the team has requested this multiple times, even offering to clean it themselves, but their manager, Suzy, has repeatedly denied them. It’s frustrating to see hardworking employees treated this way when the solution is so simple.
I’ve reported this concern to corporate, and I hope Starbucks as a company will step up and provide basic rights and support for the staff. The baristas deserve better!
Atmosphere: 1
Food: 1
Service: 1
Michelle Dawson
The staff were so friendly and they were speedy with my order! Will def be back!
Atmosphere: 5
Food: 5
Service: 5
Lily Ehrhard
Some of the workers are very rude
Atmosphere: 3
Food: 5
Service: 1
Austin Moore
Quick, simple, beautiful spot.
Maria Graves
Love this place
Atmosphere: 5
Food: 5
Service: 5
Cynthia F
Extremely slow service and rude, entitled employees who really do not enjoy their jobs and take it out on customers :(
Atmosphere: 1
Food: 2
Service: 1
Angel Gibbs
I’ve been going to this Starbucks since they first opened. I don’t know why all of a sudden within these last couple of months that I’ve been going, my drinks have been poorly made. I get the same thing every time, and they mess it up every time! I haven’t complained until recently because I understand they are busy bees and have to get orders in and out as efficiently as possible but quality matters as well. I will never be coming back to this location again, they’re terrible
E T
Every time I go to this Starbucks the employees act like I am doing them a disservice by ordering my coffee. Today I wanted just a water and coffee and was rudely told that I had to make a purchase to get water. After saying I was going to make a purchase, I was again rudely asked well what is your purchase then? I’m sorry, but I feel that it is okay to ask for water and then your coffee!!! I didn’t know it was such a big deal! Yikes! Listen I get it if it’s a rough day but I was taken aback by the rude tone of voice after I was just trying to order. This is not my first experience with rude service at this drive thru. beware!!! (However if you go inside they are very lovely from my experience!) in my 22 years of life I’ve never felt the need to make a review and as a previous barista, I can get that it’s hard sometimes. However, the continuous aggression to someone who’s just trying to start their day with a coffee is getting to be ridiculous. Have a lovely day everyone! Stay far away from this Starbucks!!!
The place for some reason doesn’t show up on the Starbucks app for mobile orders…. Other than that, it’s a great place!
lee yawn
Rae always has an attitude… I come to this starbucks fairly often
Gailya Sanders
Such a solid Starbucks. I’ve been to a lot and this one is my go to. Great service, CONSISTENT drink orders (every time I go my drink is made perfectly) and great location. I never wait too long and they even have photos of all the puppies that come through for pup cups ♥️♥️♥️🐾🐶
Loi Ly
My favorite place ❤️
Atmosphere: 5
Food: 5
Service: 5
Lilly Hodge
My brother and I went to pick up starbucks Thanksgiving morning, before we made our trip Louisville to see family. As I got done with my Peppermint Hot Chocolate, I went for one final sip and almost choked on what I found to be the top of a whipped cream can in my drink. I don’t know how this happens and someone doesn’t notice before handing it to customer. I would like to be contacted immediately about this issue.
Note to management: your bratty employees literally spread pain instead of joy, every single day, to hundreds of people. It’s so simple as someone in customer service to make someone else’s day better…or worse. Your employees choose to do the opposite. Read your reviews. It’s full of complaints about customer service and these are just tiny glimpses into the problem. I come to this location multiple times a week because it’s so close and has a drive thru and half the time my drink is wrong anyway. But what’s worse is that your employees are so checked out and rude. Please get it together. This location is so convenient, please get your employees to at minimum be kind and make the drinks right. The bar is so low!!
Atmosphere: 1
Food: 1
Service: 1
The place is spacious. I am from KC and I think the staff needs a little more energy and practice to smile. Starbucks is known for its engagement with customers. Didn't see it here at this location. The drink was no different than what I usually get from any other location across the country.
I usually enjoy coming to this Starbucks because the baristas are genuinely awesome and always do their best. However, I recently learned something very disappointing about how management treats the employees here. The baristas don’t even have access to a microwave in the store… a basic need for anyone working long shifts.
From what I was told, the team has requested this multiple times, even offering to clean it themselves, but their manager, Suzy, has repeatedly denied them. It’s frustrating to see hardworking employees treated this way when the solution is so simple.
I’ve reported this concern to corporate, and I hope Starbucks as a company will step up and provide basic rights and support for the staff. The baristas deserve better!
Atmosphere: 1
Food: 1
Service: 1
The staff were so friendly and they were speedy with my order! Will def be back!
Atmosphere: 5
Food: 5
Service: 5
Some of the workers are very rude
Atmosphere: 3
Food: 5
Service: 1
Quick, simple, beautiful spot.
Love this place
Atmosphere: 5
Food: 5
Service: 5
Extremely slow service and rude, entitled employees who really do not enjoy their jobs and take it out on customers :(
Atmosphere: 1
Food: 2
Service: 1
I’ve been going to this Starbucks since they first opened. I don’t know why all of a sudden within these last couple of months that I’ve been going, my drinks have been poorly made. I get the same thing every time, and they mess it up every time! I haven’t complained until recently because I understand they are busy bees and have to get orders in and out as efficiently as possible but quality matters as well. I will never be coming back to this location again, they’re terrible
Every time I go to this Starbucks the employees act like I am doing them a disservice by ordering my coffee. Today I wanted just a water and coffee and was rudely told that I had to make a purchase to get water. After saying I was going to make a purchase, I was again rudely asked well what is your purchase then? I’m sorry, but I feel that it is okay to ask for water and then your coffee!!! I didn’t know it was such a big deal! Yikes! Listen I get it if it’s a rough day but I was taken aback by the rude tone of voice after I was just trying to order. This is not my first experience with rude service at this drive thru. beware!!! (However if you go inside they are very lovely from my experience!) in my 22 years of life I’ve never felt the need to make a review and as a previous barista, I can get that it’s hard sometimes. However, the continuous aggression to someone who’s just trying to start their day with a coffee is getting to be ridiculous. Have a lovely day everyone! Stay far away from this Starbucks!!!
Restaurantji Recommends
The place for some reason doesn’t show up on the Starbucks app for mobile orders…. Other than that, it’s a great place!
Rae always has an attitude… I come to this starbucks fairly often
Such a solid Starbucks. I’ve been to a lot and this one is my go to. Great service, CONSISTENT drink orders (every time I go my drink is made perfectly) and great location. I never wait too long and they even have photos of all the puppies that come through for pup cups ♥️♥️♥️🐾🐶
My favorite place ❤️
Atmosphere: 5
Food: 5
Service: 5
My brother and I went to pick up starbucks Thanksgiving morning, before we made our trip Louisville to see family. As I got done with my Peppermint Hot Chocolate, I went for one final sip and almost choked on what I found to be the top of a whipped cream can in my drink. I don’t know how this happens and someone doesn’t notice before handing it to customer. I would like to be contacted immediately about this issue.
Atmosphere: 1
Food: 1
Service: 1
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