If you are wanting the second coming of Jesus to happen first... then come here. Lack luster corporate store.
Kev R
Slowest Starbucks in the city
Beth R
Last time I went into this store they told me it would be 25-30 minutes to get a drink. I appreciate that and we ended up going to another location. Optimistically, I got in the drive thru line today and it took over 30 min with only 4 cars in front of me. My drink was meh. A dragon drink that tasted mostly like water and a little bit of coconut milk. The guy at the speaker was friendly but that was the highlight of the visit. Don’t know what the issue is- understaffing? Training? Whatever it is I hope they solve it soon or I will likely not be returning.
Caitrin King
The app was down so I couldn't place an order. I had to wait about 15 minutes for my grande vanilla oat milk latte. The baristas were working hard it just seemed like they were prioritizing the drive thru.
Kendell Stepaniak
I come to this Starbucks often And every time I come, I’m just disappointed. The drive through is long every time- totally fine but they take 20 mins for 4 cars. You wait and get to order and they’re always out of things. Things they make, like cold brew & sweet cream. 9 times out of 10 the drink isn’t consistent. Totally frustrating!
E V
Totally rude. Wasn’t greeted when came in. Also had asked for specifics on our order that we placed. We asked for very few ice cubes, and kid says..”there’s no way to measure ice”. Then asked for our frap to be double blended…we were told there is an .80 up charge for something to blended in a blender twice. Very rude. We go to Starbucks every day. Not this one. But def will not be coming back
Sarah McIntosh
I’ve gone to this location so many times and lately the service and quality have gone down drastically that I’ll be avoiding this location in the future. This morning through the drive thru my drink order was wrong and when I said something to the gentleman in the drive thru he pushed back and insistent I said cherry chai instead of iced chai. They ended up remaking it but the drink they gave me next was 99% soy milk with a splash of chai. I’m not one to really cause a fuss but the customer service and then thrown together drink to fix it was Not the greatest experience.
HAY DEAL
Customer service amazing, nice place to sit and the manager was wonderful and taking care of customer
Abdullah Koder
Very nice stuff
Lindsey Jeffers
I go to this starbucks OFTEN. And I get the same thing pretty much. On this occasion though, it did not taste right. It was bland and tasted watered down. I informed the manager and he was kind and asked the young lady to remake it. She seemed upset and then dumped the same drink into a new cup and put on new toppings and assumed no one would noticed. I just took the drink and left. My daughter wouldn't even drink it. It was like lightly chocolate flavored water with whip cream on top. I was very upset as like I said I come here OFTEN.
My first time going to this Starbucks location. I ordered ahead on the app, which said order ready in 5 to 8mins. Almost 30mins later I get my coffee. The monitor does not help, names that populated after me, were being processed before mine. The process maybe flawed, It's confusing and not helpful..I will say the team was working hard to get orders completed, it makes a difference when you have a long wait. Kudos to those workers that continues to show up to work knowing it's going to be a busy day. Thankfully, the locations I frequent are not as busy. Fix the app timing so people can decide just like the walk ins if they have 30 minutes to wait.
Margie
Newly renovated much better
Tina Kiely
So you know how they have a screen that says “Received” then “In Process” then “Ready”. I stood there for 25 minutes while James S was in “Ready” and was not even processed yet. Perhaps just leave them in process. #doordashers and #Ubereats beware.
Lawrence Thaniel
Fantastic Starbucks Experience!
Every time I visit Cincinnati, this Starbucks on Colerain is a must-stop for me — and for good reason! The baristas here are incredibly happy and upbeat, creating a fun yet relaxing vibe that’s just perfect. I was greeted warmly, with plenty of smiles, which set such a positive tone for my visit.
My order was for here, and they had it ready in no time — fast service without sacrificing quality. I went with my go-to Flat White, and it was absolutely spot on — smooth, rich, and perfectly balanced.
The overall mood inside feels inviting and uplifting, making it an ideal spot to unwind with a great cup of coffee. If you’re ever in Cincy and need a place to recharge with some good energy (and amazing baristas), this is the spot to be!
iniguy
I travel the country and visit Starbucks often. The service at Colerain is terrible. Its the worst I've ever seen. The drive through is so disfuntional you will have five cars in front of it will take 30 minutes. They could careless too.
So in my opinion the owner should get in line sometime and see how long takes. They wouldn't look so busy if the were efficient!
If you are wanting the second coming of Jesus to happen first... then come here.
Lack luster corporate store.
Slowest Starbucks in the city
Last time I went into this store they told me it would be 25-30 minutes to get a drink. I appreciate that and we ended up going to another location.
Optimistically, I got in the drive thru line today and it took over 30 min with only 4 cars in front of me.
My drink was meh. A dragon drink that tasted mostly like water and a little bit of coconut milk.
The guy at the speaker was friendly but that was the highlight of the visit.
Don’t know what the issue is- understaffing? Training? Whatever it is I hope they solve it soon or I will likely not be returning.
The app was down so I couldn't place an order. I had to wait about 15 minutes for my grande vanilla oat milk latte. The baristas were working hard it just seemed like they were prioritizing the drive thru.
I come to this Starbucks often And every time I come, I’m just disappointed. The drive through is long every time- totally fine but they take 20 mins for 4 cars. You wait and get to order and they’re always out of things. Things they make, like cold brew & sweet cream. 9 times out of 10 the drink isn’t consistent. Totally frustrating!
Totally rude. Wasn’t greeted when came in. Also had asked for specifics on our order that we placed. We asked for very few ice cubes, and kid says..”there’s no way to measure ice”. Then asked for our frap to be double blended…we were told there is an .80 up charge for something to blended in a blender twice. Very rude. We go to Starbucks every day. Not this one. But def will not be coming back
I’ve gone to this location so many times and lately the service and quality have gone down drastically that I’ll be avoiding this location in the future. This morning through the drive thru my drink order was wrong and when I said something to the gentleman in the drive thru he pushed back and insistent I said cherry chai instead of iced chai. They ended up remaking it but the drink they gave me next was 99% soy milk with a splash of chai. I’m not one to really cause a fuss but the customer service and then thrown together drink to fix it was Not the greatest experience.
Customer service amazing, nice place to sit and the manager was wonderful and taking care of customer
Very nice stuff
I go to this starbucks OFTEN. And I get the same thing pretty much. On this occasion though, it did not taste right. It was bland and tasted watered down. I informed the manager and he was kind and asked the young lady to remake it. She seemed upset and then dumped the same drink into a new cup and put on new toppings and assumed no one would noticed. I just took the drink and left. My daughter wouldn't even drink it. It was like lightly chocolate flavored water with whip cream on top. I was very upset as like I said I come here OFTEN.
Restaurantji Recommends
My first time going to this Starbucks location. I ordered ahead on the app, which said order ready in 5 to 8mins. Almost 30mins later I get my coffee. The monitor does not help, names that populated after me, were being processed before mine. The process maybe flawed, It's confusing and not helpful..I will say the team was working hard to get orders completed, it makes a difference when you have a long wait. Kudos to those workers that continues to show up to work knowing it's going to be a busy day. Thankfully, the locations I frequent are not as busy. Fix the app timing so people can decide just like the walk ins if they have 30 minutes to wait.
Newly renovated much better
So you know how they have a screen that says “Received” then “In Process” then “Ready”. I stood there for 25 minutes while James S was in “Ready” and was not even processed yet. Perhaps just leave them in process. #doordashers and #Ubereats beware.
Fantastic Starbucks Experience!
Every time I visit Cincinnati, this Starbucks on Colerain is a must-stop for me — and for good reason! The baristas here are incredibly happy and upbeat, creating a fun yet relaxing vibe that’s just perfect. I was greeted warmly, with plenty of smiles, which set such a positive tone for my visit.
My order was for here, and they had it ready in no time — fast service without sacrificing quality. I went with my go-to Flat White, and it was absolutely spot on — smooth, rich, and perfectly balanced.
The overall mood inside feels inviting and uplifting, making it an ideal spot to unwind with a great cup of coffee. If you’re ever in Cincy and need a place to recharge with some good energy (and amazing baristas), this is the spot to be!
I travel the country and visit Starbucks often. The service at Colerain is terrible. Its the worst I've ever seen. The drive through is so disfuntional you will have five cars in front of it will take 30 minutes. They could careless too.
So in my opinion the owner should get in line sometime and see how long takes. They wouldn't look so busy if the were efficient!
I'm done with this place!
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