Adrian at the drive through was the nicest drive through employee I’ve ever had an experience with. Give her a raise, she creates repeat business
Service: 5
Clayton vaughan
No employees would help they just looked at me or walked by
Atmosphere: 2
Food: 3
Service: 2
Jeff Mccollum
Food was phenomenal. Only downside is the silly ticketing system for soft drinks. Otherwise, a very nice restaurant.
Atmosphere: 4
Food: 5
Service: 4
Julie Campbell
2nd time here on a rainy day and order is missing items
Food: 3
Service: 1
zack collier
It's is not easy to order food or get help at the keaos. That you order your food from
Atmosphere: 3
Food: 2
Service: 3
Avery Pavlik
Soda machine requires a code on your receipt, but this isn’t labeled anywhere, making it rather confusing to figure out. I hope the slight savings of avoiding “soda theft” is worth customers never returning to this poverty establishment.
Atmosphere: 1
Food: 2
Service: 1
John Lindsey
Let me start by saying that the staff was extremely helpful and friendly and the food was very solid. Everything tasted good and it was a pretty good value. Now on to the bad.....
When you come in there are 4 kiosks and you have to use those to order now. Okay fine, that's annoying but everywhere is doing it so I'll put up with it. The workers offered to help immediately and were coming over to assist everybody (Seriously the staff was super friendly and on the ball). It honestly seems like this whole setup takes MORE time and work for the employees than if they just had the old system of ordering face to face at the counter.
Anyway, when you're done with the kiosk it prints off a QR code for your drinks. I kid you not when I tell you that you have to take the piece of paper with the QR code on it and scan it at a scanner next to the soda dispenser to activate it or it won't give you soda. They essentially locked the soda behind a really annoying pay wall. One at a time and if you wanna top your soda off you have to scan the QR code again because once you stop pressing the soda lever, it assumes your done and locks itself up again.
I don't know if this is something corporate decided (Probably, since it's a stupid idea) or if it's the general manager of the store or what, but it's dumb and annoying enough to where I won't be coming back on principle. It goes to show that you can have an excellent staff of people, make great food for a good value, and if corporate runs the establishment in a dumb enough way then you'll still lose business.
Atmosphere: 3
Food: 5
Service: 3
Emily Collier
BRING BACK SERVERS!! The self serve is terrible & not user friendly. I don’t go to a restaurant so I can wait on myself. Won’t be back until they bring servers back!
Not what I remember this place being. Seat yourself, order your own food and pick it up(and they ask for a tip?) QR code drinks that are timed refills? Absolutely ridiculous and no longer feels like a cozy diner.
Susan Walters-Cannon
Not so good anymore
Food: 2
Service: 4
Adam Richards
Wasn't very good
Food: 2
Service: 3
Recommended dishes: Double Steak Burger and Fries
Troy Shagena
Butter burger was great. Ask to get chili on a dog.
Atmosphere: 3
Food: 5
Service: 5
Jim Mullen
This used to be a good place to eat, but not anymore! Rude, snarky Hostess with an attitude. I'll go someplace where I'm treated like a customer from now on. This place acted mad because we were there at noon. Such a pitiful disappointment. It was so bad I contacted their corporate office. They were indifferent about my complaint, so inferior service must be their new business model.
Very new, clean, still Steak & Shake!
Atmosphere: 4
Food: 4
Service: 3
Good fresh food!
Atmosphere: 5
Food: 5
Service: 5
Adrian at the drive through was the nicest drive through employee I’ve ever had an experience with. Give her a raise, she creates repeat business
Service: 5
No employees would help they just looked at me or walked by
Atmosphere: 2
Food: 3
Service: 2
Food was phenomenal. Only downside is the silly ticketing system for soft drinks. Otherwise, a very nice restaurant.
Atmosphere: 4
Food: 5
Service: 4
2nd time here on a rainy day and order is missing items
Food: 3
Service: 1
It's is not easy to order food or get help at the keaos. That you order your food from
Atmosphere: 3
Food: 2
Service: 3
Soda machine requires a code on your receipt, but this isn’t labeled anywhere, making it rather confusing to figure out. I hope the slight savings of avoiding “soda theft” is worth customers never returning to this poverty establishment.
Atmosphere: 1
Food: 2
Service: 1
Let me start by saying that the staff was extremely helpful and friendly and the food was very solid. Everything tasted good and it was a pretty good value. Now on to the bad.....
When you come in there are 4 kiosks and you have to use those to order now. Okay fine, that's annoying but everywhere is doing it so I'll put up with it. The workers offered to help immediately and were coming over to assist everybody (Seriously the staff was super friendly and on the ball). It honestly seems like this whole setup takes MORE time and work for the employees than if they just had the old system of ordering face to face at the counter.
Anyway, when you're done with the kiosk it prints off a QR code for your drinks. I kid you not when I tell you that you have to take the piece of paper with the QR code on it and scan it at a scanner next to the soda dispenser to activate it or it won't give you soda. They essentially locked the soda behind a really annoying pay wall. One at a time and if you wanna top your soda off you have to scan the QR code again because once you stop pressing the soda lever, it assumes your done and locks itself up again.
I don't know if this is something corporate decided (Probably, since it's a stupid idea) or if it's the general manager of the store or what, but it's dumb and annoying enough to where I won't be coming back on principle. It goes to show that you can have an excellent staff of people, make great food for a good value, and if corporate runs the establishment in a dumb enough way then you'll still lose business.
Atmosphere: 3
Food: 5
Service: 3
BRING BACK SERVERS!! The self serve is terrible & not user friendly. I don’t go to a restaurant so I can wait on myself. Won’t be back until they bring servers back!
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
Not what I remember this place being. Seat yourself, order your own food and pick it up(and they ask for a tip?) QR code drinks that are timed refills? Absolutely ridiculous and no longer feels like a cozy diner.
Not so good anymore
Food: 2
Service: 4
Wasn't very good
Food: 2
Service: 3
Recommended dishes: Double Steak Burger and Fries
Butter burger was great. Ask to get chili on a dog.
Atmosphere: 3
Food: 5
Service: 5
This used to be a good place to eat, but not anymore! Rude, snarky Hostess with an attitude. I'll go someplace where I'm treated like a customer from now on. This place acted mad because we were there at noon. Such a pitiful disappointment. It was so bad I contacted their corporate office. They were indifferent about my complaint, so inferior service must be their new business model.
Atmosphere: 1
Food: 1
Service: 1
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