Subway
11383 Montgomery Rd Store #24, Cincinnati
(513) 489-4410
Recent Reviews
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Terrible customer service at this Subway. The man working there was rude, dismissive, and acted like serving customers was a burden. This kind of attitude ruins the dining experience. I won’t be visiting again unless they fix their staff behavior.
Atmosphere: 1
Food: 5
Service: 1
Subway has lost the bubble on quality and customer service. 9 of every 10 times that I think I want Subway, decided to get something else, and today has helped me decide never again. I can by the sweet onion sauce at Kroger note, so I’ll just make it at home or choose never to have it again. We should have walked right back out today when I saw the filthy environment. Every table in the place was dirty and the drunk staring was dirty and not stocked. No lids for drink cups. The one kid working clearly couldn’t care less about any of it. Veggies looked trash worthy. I was still stupidly willing to order. Never again.
Atmosphere: 1
Food: 2
Service: 3
Slowest subway ive ever been to. They were late on my online order and didnt start it prior to pickup. Then it took them forever to actually make the 2 sandwiches when I was there. Worst experience ever.
Food: 1
Very bad customer service, serves food with a very bad attitude.
Slow and disinterested service. Didn’t start a call in order until I got there
Service: 1
Jordan is the best sandwich maker whenever I'm buy here I stop here.
Atmosphere: 5
Food: 5
Service: 5
The girl working today should not be in customer service.
She didn’t smile — which isn’t a big deal — but she was rude when I politely repeated a question. While I was there, another customer (a woman) came in to pick up her order and kindly asked if it was ready. The employee snapped back with just: “Name?” — very unprofessional tone.
I asked to add two scoops of tuna to my sandwich. She did — but charged $4 extra, instead of $2! Isn’t that a bit much for just two scoops of tuna?
In the end, my sandwich cost $16 just because of tuna.
I hope management will work with their staff to be more polite and professional with customers — and to not add incorrect charges to orders.
Visit date: 6/29/25
Atmosphere: 4
Food: 3
Service: 1
First time at this location told I had to wait because they still had to finish cooking the meatballs. I had no problem waiting got my order. My meatballs are partially cold and frozen beyond annoyed store won’t do anything about it. They won’t answer the phone so I’ve contacted SUBWAY® online, which is the only way to contact anybody else because the store will not do anything. I am beyond mad. I don’t know if they’re fully cooked. I don’t know what’s going on, but I shouldn’t be served cold food when I ordered a hot sandwich.
Atmosphere: 3
Food: 1
Service: 1
I dont understand how they give you your pick up order 15 mins after you were supposed to pick it up.
Atmosphere: 1
Food: 4
Service: 1
This has been for years my favorite Subway as it’s close to our church and we go there often after church or church events. Yesterday my wife and I went in for lunch and found the air conditioning not working which we understood. But we also saw a very dirty Subway with every table except two dirty and not bussed. Trash/food stuff on the floor and the drink bar not cleaned or wiped down. We saw two people working with the women making the food and a guy sitting in back. Things need to change back here if you want our continued business.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Subway Club
Restaurantji Recommends
The guy is super rude and always in a hurry, as if he’s doing us a favor
Service: 1
Been there lots of times, and never been greeted by someone nice. Not even agreeable. Workers are cold, speak too quietly to hear, and don’t make you feel welcome. The food is bland at best and it’s not a clean facility ?♀️
Atmosphere: 4
Food: 3
Service: 1
Staff member was rude beyond any standard, I randomly mentioned that I cook for my household, and he had the nerve to say "sounds like you married the wrong one". Worst service I've ever received anywhere. I would advise people to avoid this location.
Service: 1
All the subways in the neighborhood pick any other one but this one. Order toaster you get burnt. Use a coupon you get half the proportions on your sandwich like All I taste is bread burnt bread. And lettuce even sheisty on that.. any other Subway but this one three times
Atmosphere: 2
Food: 1
Service: 3
My daughter works here, so of course it's amazing ???.
Atmosphere: 5
Food: 5
Service: 5
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