Terrible employee we went in at 11 when they close at 12 and he told us “we not taking anymore orders” while he just sits on his phone
Kellie Estepp
I had a horrible experience at one of your cincinnati locations on Thursday July 3rd 2025. I ordered on the subway app for 3 sandwiches, we get to the store for pick up early we check in they say its not ready yet okay we wait until the app says its finishing up, we head into the store for pick up and first they tell us the order has been picked up already and we tell them theres no way we've been in the parking lot waiting the entire time, then they say oh yea that has to be canceled because we dont have the product to make the sandwiches. So we ask why that was not mentioned when we first checked in and why was the order not immediately canceled once it was received and knew they didn't have the products to fulfill the order, we couldn't get a straight answer, I repeatedly asked for a refund or for them to cancel on their end so my money would go back on my card and they refused and continued to say they had no control over it and we would have to contact customer service except there is no customer service to contact except for this way in email which is absurd. The employees at this location were rude and disrespectful to begin with, and upon sharing my frustration about our experience I found other people have had similar issues with this location. The only reason I chose this location was because they were close to us and opened later hours than others. I've tried for days to get in contact with the franchise owner with absolutely no luck. And I would love to speak to the franchise owner of this location or a higher up for subway in general. Thanks.
Atmosphere: 1
Food: 1
Service: 1
Youcef Allag
Very slow service very dirty
Service: 1
Joy May
Ordered online boths sandwiches were made wrong when i got home. But the service was great
Molly Connell
I stood there waiting to order and was stared at but never spoken to.
Atmosphere: 1
Service: 1
Jarred Loless
Was told pick up only at 1005 while Google reviews say there open till 12. If that's true your status on Google needs to be fixed.
Atmosphere: 1
Food: 1
Service: 1
DJ YOND3R
Buddy hooked me up in my time of need.
Atmosphere: 5
Food: 5
Service: 5
Vicente Pedroza
I went June 11th at night and it was weird. I went around 10:00pm, and Google showed they closed at midnight. I walk up to order a sandwich and the woman tells me they can only do online orders. I know they can do in person but I downloaded the app, and while I was signing up and everything, then they ask what I want, like they couldn’t have done that to start. I then start asking for things and she tells me they’re out of everything I’m asking for, I know that’s a lie too, also with them having 2 hours left, why are they out of so many things? After being told they’re out of quite a few things I tell her I’m good and I don’t want anything. I watch people come in to order, and suddenly they can order in person but I couldn’t, so I decided to watch and see why they could order in person and I couldn’t. While watching, the person ordering before me was very nice and happy but I watched as the 2 workers just did about everything they could to mess up and piss off this woman. I feel I was neutral throughout all of this, but it’s really unfortunate watching someone go from happy to pissed off and annoyed. It’s really not that deep, it’s just a sandwich, I don’t understand why it’s so difficult for the workers to provide service. Also, if it’s only online ordering why are there menus, and why isn’t there a sign specifying this. I know she was lying to me, in all the time they spent wasting my time I could’ve had a sandwich, I’m not saying to rush them and I respect food workers as a fellow food worker, but all of the negativity and laziness was unnecessary.
Atmosphere: 1
Food: 1
Service: 1
Angelique
I was giving 2 of the wrong order before closing. I call the restaurant to see what they can do the lady who answered was so rude!
Atmosphere: 1
Food: 1
Service: 1
Dr. Jay Mehta
The staff wasn’t cooperative at all. It said that my order number was ready at 9.45 pm but the staff started making it when I reached there at 9.46 pm. They didn’t explain me the reason of the delay. Also, the most important thing, I ordered a veggie delight and the pattie was damn missing from my whole foot long. Also, the bread was different from the one I ordered. And my foot long was not cut at all into pieces. This was the first time I had really very bad experience at Subway. I’ve also clicked the picture of my sub with no patties! Really very disappointed with the staff members and the service provided. I would rate the sub 2.5 out of 5 because the whole patties very missing from the sub.
Ordered on doordash, sandwiches were not made correctly and bread was hard. Tried calling the store twice before just driving to the store. Person working said my sandwiches were made on different bread because they were out of the bread I wanted. There was a whole rack of the bread I requested behind him. No offer to fix the sandwiches and just refunded my order and then walked off.
Food: 1
Service: 1
Rainbow Roberson
If you need to pick up for DoorDash don’t they rude and nasty workers no gloves and lace front and dreads all in your food
Joy youtube
PLEASE LOOK AT THE REVIEW BEFORE ORDERING. The worker was RUDE, they would refused to check your online order. I order a full sandwich with all toppings and received sandwich with little meat and cheese!!!!!! Terrible service and the worker do not know how to read the order
Atmosphere: 1
Food: 1
Service: 1
Ralph Maurmeier
Halfway through making my first sandwich some other worker comes up to me and tells me I'll have to wait to order. The other worker tells him we already started. But then he said I had to pay now and wait 30 minutes because they just got some Door Dash orders.
Atmosphere: 1
Food: 1
Service: 1
Nic Bonham
Place was very clean and enjoyed my visit on martain Luther King drive
Terrible employee we went in at 11 when they close at 12 and he told us “we not taking anymore orders” while he just sits on his phone
I had a horrible experience at one of your cincinnati locations on Thursday July 3rd 2025. I ordered on the subway app for 3 sandwiches, we get to the store for pick up early we check in they say its not ready yet okay we wait until the app says its finishing up, we head into the store for pick up and first they tell us the order has been picked up already and we tell them theres no way we've been in the parking lot waiting the entire time, then they say oh yea that has to be canceled because we dont have the product to make the sandwiches. So we ask why that was not mentioned when we first checked in and why was the order not immediately canceled once it was received and knew they didn't have the products to fulfill the order, we couldn't get a straight answer, I repeatedly asked for a refund or for them to cancel on their end so my money would go back on my card and they refused and continued to say they had no control over it and we would have to contact customer service except there is no customer service to contact except for this way in email which is absurd. The employees at this location were rude and disrespectful to begin with, and upon sharing my frustration about our experience I found other people have had similar issues with this location. The only reason I chose this location was because they were close to us and opened later hours than others. I've tried for days to get in contact with the franchise owner with absolutely no luck.
And I would love to speak to the franchise owner of this location or a higher up for subway in general.
Thanks.
Atmosphere: 1
Food: 1
Service: 1
Very slow service very dirty
Service: 1
Ordered online boths sandwiches were made wrong when i got home. But the service was great
I stood there waiting to order and was stared at but never spoken to.
Atmosphere: 1
Service: 1
Was told pick up only at 1005 while Google reviews say there open till 12. If that's true your status on Google needs to be fixed.
Atmosphere: 1
Food: 1
Service: 1
Buddy hooked me up in my time of need.
Atmosphere: 5
Food: 5
Service: 5
I went June 11th at night and it was weird. I went around 10:00pm, and Google showed they closed at midnight. I walk up to order a sandwich and the woman tells me they can only do online orders. I know they can do in person but I downloaded the app, and while I was signing up and everything, then they ask what I want, like they couldn’t have done that to start. I then start asking for things and she tells me they’re out of everything I’m asking for, I know that’s a lie too, also with them having 2 hours left, why are they out of so many things? After being told they’re out of quite a few things I tell her I’m good and I don’t want anything. I watch people come in to order, and suddenly they can order in person but I couldn’t, so I decided to watch and see why they could order in person and I couldn’t. While watching, the person ordering before me was very nice and happy but I watched as the 2 workers just did about everything they could to mess up and piss off this woman. I feel I was neutral throughout all of this, but it’s really unfortunate watching someone go from happy to pissed off and annoyed. It’s really not that deep, it’s just a sandwich, I don’t understand why it’s so difficult for the workers to provide service. Also, if it’s only online ordering why are there menus, and why isn’t there a sign specifying this. I know she was lying to me, in all the time they spent wasting my time I could’ve had a sandwich, I’m not saying to rush them and I respect food workers as a fellow food worker, but all of the negativity and laziness was unnecessary.
Atmosphere: 1
Food: 1
Service: 1
I was giving 2 of the wrong order before closing. I call the restaurant to see what they can do the lady who answered was so rude!
Atmosphere: 1
Food: 1
Service: 1
The staff wasn’t cooperative at all. It said that my order number was ready at 9.45 pm but the staff started making it when I reached there at 9.46 pm. They didn’t explain me the reason of the delay. Also, the most important thing, I ordered a veggie delight and the pattie was damn missing from my whole foot long. Also, the bread was different from the one I ordered. And my foot long was not cut at all into pieces. This was the first time I had really very bad experience at Subway. I’ve also clicked the picture of my sub with no patties! Really very disappointed with the staff members and the service provided. I would rate the sub 2.5 out of 5 because the whole patties very missing from the sub.
Restaurantji Recommends
Ordered on doordash, sandwiches were not made correctly and bread was hard. Tried calling the store twice before just driving to the store. Person working said my sandwiches were made on different bread because they were out of the bread I wanted. There was a whole rack of the bread I requested behind him. No offer to fix the sandwiches and just refunded my order and then walked off.
Food: 1
Service: 1
If you need to pick up for DoorDash don’t they rude and nasty workers no gloves and lace front and dreads all in your food
PLEASE LOOK AT THE REVIEW BEFORE ORDERING. The worker was RUDE, they would refused to check your online order. I order a full sandwich with all toppings and received sandwich with little meat and cheese!!!!!! Terrible service and the worker do not know how to read the order
Atmosphere: 1
Food: 1
Service: 1
Halfway through making my first sandwich some other worker comes up to me and tells me I'll have to wait to order. The other worker tells him we already started. But then he said I had to pay now and wait 30 minutes because they just got some Door Dash orders.
Atmosphere: 1
Food: 1
Service: 1
Place was very clean and enjoyed my visit on martain Luther King drive
Atmosphere: 5
Food: 5
Service: 5
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