Wendy's
9537 Mangham Dr, Cincinnati
(513) 488-1159
Recent Reviews
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Everything was made fresh and was on point. Young man with color on tips of his dreads has Excellent Customer Service him and the older slim tall
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dave's Combo, Wendy's Hot & Crispy Fries, Crispy Chicken Sandwich, Chili, Jr Bacon Cheeseburger, Cheese Fries, Baconator
Wasn't open during regular hours
Service: 1
Service was horrible from the time I entered the restaurant and when I left. There's a black female Cashier with braces named (Niasia) that needs a serious attitude adjustment and another job that doesn't involve customer service. If you're having a bad day and don't know how to communicate effectively and professionally with customers, QUIT! A female manager there was dumbfounded and nonchalant about the situation. My food was not fresh and I believe the older black male that prepared my food gave me an old spicy chicken filet as retaliation. The only thing this cashier did correct was having the condiments and napkins in my bag. By the way, aside from one of my side hustles in food delivery, you never know whom you'll meet and I'm also a Secret Shopper. I've already reported this cashier's behavior to the Wendy's corporate office.
Atmosphere: 1
Food: 1
Service: 1
Store looks like Ghost Town creepy
Atmosphere: 1
Food: 2
Service: 2
This Wendy's has some of the nicest people. They almost never get anything wrong.
Edit: It's been a few years since my previous review. I don't know what has changed here, perhaps management. ALWAYS check your order! It is CONSTANTLY wrong. The food quality is awful. We stopped going to this location. And made the mistake of going today in hopes that things had gone back to normal. It's worse than ever. We got the wrong burgers. And they were still not made normal. The drinks were even wrong. I tried to call to correct the issue and even the phone number is incorrect! Don't bother calling the number listed. It doesn't go to Wendy's. Also. The inside was shut down during covid. Then it wad reopened for a little while. Only to be closed again. Never to be reopened.
Atmosphere: 1
Food: 2
Service: 1
Went for a frosty, machine wasn't up
Atmosphere: 5
Food: 1
Service: 5
The food was cold, the chili was all beans and the beef on the burger tasted bad. It took forever to get our order taken and another forever to get our order. It also felt very shady when the person cashing us out took forever with our debt card, and then when I looked at the receipt, it appeared we received change back from our purchase, which we did not. TERRIBLE
Atmosphere: 1
Food: 1
Service: 1
Doors always locked. Can't go inside. People inside though.
I went to this Wendy’s because nothing else was open at about 2 am and the service was absolutely phenomenal! The employees were super nice and even made sure my order was correct before I drove away! Keep up the great work guys! I will definitely be returning and I hope they stay open late:)
Atmosphere: 5
Food: 5
Service: 5
the staff wouldn’t take my order because of my race absolutely insane one person in there actually stepped up and asked what i was ordering while the actual person taking orders looked at me as if i was an alien shits sad ! will never be back
Restaurantji Recommends
Ordered delivery through the app. Ordered a taco salad, junior bacon cheeseburger, large diet and 6 saucy nuggets. Order was dropped off eith the correct receipt attached however it's fries and a burger. Nowhere near what I ordered. Called customer support and while they provided a refund I now don't have my food. Definitely not ordering through the app or from this location ever again.
Food: 1
Service: 1
I love the service at this Wendy's. One of the night workers is always so nice. Respectful and helpful. Screaming kids nope doesn't affect him at all. Even rude people. Never heard him get rude back ever. Give this man a raise and his store. I wish I knew your name. In the 1000 times in our passing, I never catch your name. I will next time no matter what...
The food was hot, made exactly to our order. Not one complaint at all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Taco Salad and Apple Pecan Chicken Salad, Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy, Cheese Fries, Grilled Chicken Ranch Wrap, 6 PC Chicken Nuggets, Grilled Chicken Wrap Combo, Loaded Nacho Triple Cheeseburger, Queso Fries, Loaded Nacho Double Cheeseburger, Classic Chocolate Frosty Dine in: Yes Outdoor seating: No Takeout: Yes Delivery: No
Monica and her team are amazing!
Food: 5
Service: 5
For as bad as this place is kept up, they should atleast serve quality food. Cold both times I've went. The staff was friendly at the window but put the wrong items in our bag after confirming what was requested.
Atmosphere: 1
Food: 1
Service: 1
Very disappointing! The drive-thru employee was less than friendly and they couldn't even get an order for 2 singles with cheese mayo and ketsup! And no chocolate frosty!! How very sad!
Food: 1
Service: 1
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