Would give 0 stars if possible. Always forget either my sauce, straw, or both. Didn’t get my sour cream or butter this time as well as my sauce. Very lazy and never make sure everything is together!
Atmosphere: 1
Food: 1
Service: 1
Vickie Jones
The Kenwood location has been the slowest with the worst tasting food in the area. Not sure how this franchise is permitted to stay open. I haven't been here in over a couple years. Thought I would try them today. Nothing has changed. I will not return.
Atmosphere: 1
Food: 1
Service: 1
Eunice Brown
We were in the drive-through at the Norwood location, and after sitting in the drive-through for a while, once it was our turn to order, the cashier asked us to come back in 5 minutes. I asked her if we could wait at the speaker, and she said no, you're on a timer. After waiting 15 mins, we drove back to place our order, and the cashier said come back in 4 mins. I gave up and went to KFC, but this makes you want to cook at home.
Alec
Ordered through the app, got a bacon double stack biggie bag. Picked up and got back to work and found the bag only had a burger. No fries, no nuggets, and they gave me a small drink instead of a medium. Every single time, things are missing and food is undercooked, and nobody answers the phone to notify management of the mistakes. They are so consistently wrong and terrible at their jobs, it just isn’t worth trying and hoping for a better experience. Don’t waste your time or money, there are plenty of other places to go in the area. This location is hot garbage
Atmosphere: 1
Food: 1
Service: 1
Tara Watkins
The employees that NOW work at this Wendy's are always happy and nice. The speed of service is amazing and the food is always fresh and hot! Thank you for making my experience great everytime!
Nick Hradisky
Paid $4.80 for a double stack, was given a junior bacon cheese burger.
Atmosphere: 1
Food: 2
Service: 1
Andy B.
Their drive through is open till 12. I pulled up to the speaker at 11:57. When they saw my car they turned the menu lights off and nobody said a word. Could have said "hey sorry we are closed" but no, they let me sit there for 5 minutes in silence. Don't go here
Linda Trupe Oros
Cheeseburgers were cold, employees rude and incredibly slow.
Atmosphere: 1
Food: 1
Service: 1
Bridget Felts
Ordered a spicy chicken sandwich combo with cheese. Paid over $12. Got a bacon jr. cheeseburger. They don’t even answer their phone. I’ve worked 12 hours and dealing with this was not how I wanted to end the day.
Service: 1
Margaret Dozier
Scammers!!! A 20 dollar extra charge was immediately put on a card after a purchase. Police report made and district manager or whomever will be contacted tomorrow.
Incredible letdown.Their driver delivered the wrong restaurant’s food, and when I tried to get in touch to explain an idiot had somehow confused BW3’s for Wendy’s, all I got was some chippy call from a corporate clown that failed to do more than provide the number for DoorDash.No ownership, no help, no customer service.Avoid this company and location at all costs because they are cowards who cannot step up when their selected partner fails.
Atmosphere: 1
Food: 1
Service: 1
John Hill
15 minutes in the drive thru to get 2 wrong sandwiches and cold fries. The lady in drive thru was pleasent though.
Atmosphere: 2
Food: 2
Service: 2
joyce eick
Waited in drive thru for 10 minutes and no one answered the speaker…so we left! As we drove past window there were 3 employees laughing & looked like a party. Bad customer
Service: 1
Leslie Davis
Customer service was horrible. Cashier refused to admit he made a mistake. Ordered a salad and received the wrong thing and he would not take fault at all.
Atmosphere: 1
Food: 2
Service: 1
Dale Saylor
Lady nice ,she went above with her mistake..mgmt. are not happy people!!!
Would give 0 stars if possible. Always forget either my sauce, straw, or both. Didn’t get my sour cream or butter this time as well as my sauce. Very lazy and never make sure everything is together!
Atmosphere: 1
Food: 1
Service: 1
The Kenwood location has been the slowest with the worst tasting food in the area. Not sure how this franchise is permitted to stay open. I haven't been here in over a couple years. Thought I would try them today. Nothing has changed. I will not return.
Atmosphere: 1
Food: 1
Service: 1
We were in the drive-through at the Norwood location, and after sitting in the drive-through for a while, once it was our turn to order, the cashier asked us to come back in 5 minutes. I asked her if we could wait at the speaker, and she said no, you're on a timer. After waiting 15 mins, we drove back to place our order, and the cashier said come back in 4 mins. I gave up and went to KFC, but this makes you want to cook at home.
Ordered through the app, got a bacon double stack biggie bag. Picked up and got back to work and found the bag only had a burger. No fries, no nuggets, and they gave me a small drink instead of a medium. Every single time, things are missing and food is undercooked, and nobody answers the phone to notify management of the mistakes. They are so consistently wrong and terrible at their jobs, it just isn’t worth trying and hoping for a better experience. Don’t waste your time or money, there are plenty of other places to go in the area. This location is hot garbage
Atmosphere: 1
Food: 1
Service: 1
The employees that NOW work at this Wendy's are always happy and nice. The speed of service is amazing and the food is always fresh and hot! Thank you for making my experience great everytime!
Paid $4.80 for a double stack, was given a junior bacon cheese burger.
Atmosphere: 1
Food: 2
Service: 1
Their drive through is open till 12. I pulled up to the speaker at 11:57. When they saw my car they turned the menu lights off and nobody said a word. Could have said "hey sorry we are closed" but no, they let me sit there for 5 minutes in silence. Don't go here
Cheeseburgers were cold, employees rude and incredibly slow.
Atmosphere: 1
Food: 1
Service: 1
Ordered a spicy chicken sandwich combo with cheese. Paid over $12. Got a bacon jr. cheeseburger. They don’t even answer their phone. I’ve worked 12 hours and dealing with this was not how I wanted to end the day.
Service: 1
Scammers!!! A 20 dollar extra charge was immediately put on a card after a purchase. Police report made and district manager or whomever will be contacted tomorrow.
Restaurantji Recommends
Incredible letdown.Their driver delivered the wrong restaurant’s food, and when I tried to get in touch to explain an idiot had somehow confused BW3’s for Wendy’s, all I got was some chippy call from a corporate clown that failed to do more than provide the number for DoorDash.No ownership, no help, no customer service.Avoid this company and location at all costs because they are cowards who cannot step up when their selected partner fails.
Atmosphere: 1
Food: 1
Service: 1
15 minutes in the drive thru to get 2 wrong sandwiches and cold fries. The lady in drive thru was pleasent though.
Atmosphere: 2
Food: 2
Service: 2
Waited in drive thru for 10 minutes and no one answered the speaker…so we left! As we drove past window there were 3 employees laughing & looked like a party. Bad customer
Service: 1
Customer service was horrible. Cashier refused to admit he made a mistake. Ordered a salad and received the wrong thing and he would not take fault at all.
Atmosphere: 1
Food: 2
Service: 1
Lady nice ,she went above with her mistake..mgmt. are not happy people!!!
Atmosphere: 3
Food: 3
Service: 4