Slow service. Food was OK. Wife noted to cashier that there was no toilet paper in the women's bathroom. They said they didn't have any and she could use the napkins. I am pretty sure this is a food service code violation. Never ever stopping there again. Should be reported.
Atmosphere: 1
Food: 3
Service: 2
Logan Leesemann
horrible service my order was wrong and i had to wait forever to get my food couldn’t get ice in my drink all of the sodas tasted flat . worst wendy’s i been to
Atmosphere: 1
Food: 1
Service: 1
Tammy Davis
At the drive thur at a busy time 4:45pm they are not taking orders at the window but I can come inside. WTH!!!
LYNDSEY SESKEY
Didn't mind the wait. Great, warm, filling food for the price. The staff and front were WONDERFUL. Went out of their way to ensure all food was fresh.
Food: 5
Service: 5
Nadia
We waited in the drive through for 20 minutes. Shitty service and food overall.
Bob DeKold
Third time at a Wendy's in the last year; not inspired to give any location another shot. Waited at the front counter for literally 10 minutes before my order was taken, while they focused solely on taking and filling drive thru orders (7pm on Halloween). Other customers behind me walked out. You can tell the man who took my order didn't want to be there as he was dropping fries and nuggets, bagging orders for drive thru and taking the lobby orders (me and 1 other person who decided to wait in an 18 minute time frame) and looked at me like I was bothering him. I still remained polite, having worked food service myself in past. I was hoping my trip to this location would be an improvement on the horrible experience at both the norwood and hartwell locations in the past. Maybe it's just a brand thing; Wendy's and customer service don't go hand in hand anymore. Save yourself the aggravation and just make the extra minute drive up the street to steak-n-shake.
Atmosphere: 2
Food: 3
Service: 2
A B
Food was good and fresh, came for breakfast today. Fast service. Only complaint I have is I requested melted white cheese sauce and they gave me cheddar slice. Other than that I would definitely visit this establishment again IF the service is like this
Atmosphere: 4
Food: 4
Service: 4
DaT. MIMI
they half filled our large fries. we order a spicy chicken sandwich, which comes with mayo, lettuce , tomato etc. this sandwich came with cheese. we also ordered sauces and they said they were out but we only received 50 cent back. i am upset
Atmosphere: 1
Food: 1
Service: 2
Jack Bufkin
They pulled me up the door and The line isn’t long what’s the problem how is this fast food. DO BETTER 11:27pm 10/16/2025
Update- 10-06-2025, night crew as usual refusing to make the items that are clearly available for purchase online and then refusing to answer the phone. Closing team for this wendys needs to be fired for laziness and incompetence.
Always out of chili, order always incomplete, wrong, or not delivered. Closing Supervisor For July 14 was a liar, first saying y'all ran out, then saying the machine was broke. If you're gonna bs me, do it better. While you're at it, do your job and cook my food. I'm a top 20% reviewer on Google, so I hope this gets plenty of views. Please see the other guy's review about his raw chicken sandwich, too, he even posted pics 🤢
Atmosphere: 1
Food: 1
Service: 1
Brent Boyle
Wrong sandwich, no sauce for nuggets, no straw, wrong frosty flavor, no toy in kids meal.
🤦♂️
Atmosphere: 1
Food: 1
Service: 1
Isabella
Had to wait 40 minutes for a messed up order, given no sauce for nuggets or more importantly my salad. Who wants to eat a dry salad?? Literally go anywhere else, even a gas station will have better food and service
Atmosphere: 1
Food: 1
Service: 1
Cecile Spahr
You guys never take orders quick enough at the drive through. Why does everyone wait about 5 minutes before they can order? It's not even busy. Literally only 4 cars in line.
Slow service. Food was OK. Wife noted to cashier that there was no toilet paper in the women's bathroom. They said they didn't have any and she could use the napkins. I am pretty sure this is a food service code violation. Never ever stopping there again. Should be reported.
Atmosphere: 1
Food: 3
Service: 2
horrible service my order was wrong and i had to wait forever to get my food couldn’t get ice in my drink all of the sodas tasted flat . worst wendy’s i been to
Atmosphere: 1
Food: 1
Service: 1
At the drive thur at a busy time 4:45pm they are not taking orders at the window but I can come inside. WTH!!!
Didn't mind the wait. Great, warm, filling food for the price. The staff and front were WONDERFUL. Went out of their way to ensure all food was fresh.
Food: 5
Service: 5
We waited in the drive through for 20 minutes. Shitty service and food overall.
Third time at a Wendy's in the last year; not inspired to give any location another shot. Waited at the front counter for literally 10 minutes before my order was taken, while they focused solely on taking and filling drive thru orders (7pm on Halloween). Other customers behind me walked out. You can tell the man who took my order didn't want to be there as he was dropping fries and nuggets, bagging orders for drive thru and taking the lobby orders (me and 1 other person who decided to wait in an 18 minute time frame) and looked at me like I was bothering him. I still remained polite, having worked food service myself in past. I was hoping my trip to this location would be an improvement on the horrible experience at both the norwood and hartwell locations in the past. Maybe it's just a brand thing; Wendy's and customer service don't go hand in hand anymore. Save yourself the aggravation and just make the extra minute drive up the street to steak-n-shake.
Atmosphere: 2
Food: 3
Service: 2
Food was good and fresh, came for breakfast today. Fast service. Only complaint I have is I requested melted white cheese sauce and they gave me cheddar slice. Other than that I would definitely visit this establishment again IF the service is like this
Atmosphere: 4
Food: 4
Service: 4
they half filled our large fries. we order a spicy chicken sandwich, which comes with mayo, lettuce , tomato etc. this sandwich came with cheese. we also ordered sauces and they said they were out but we only received 50 cent back. i am upset
Atmosphere: 1
Food: 1
Service: 2
They pulled me up the door and The line isn’t long what’s the problem how is this fast food. DO BETTER 11:27pm 10/16/2025
Atmosphere: 1
Food: 1
Service: 1
Young and lazy.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Update- 10-06-2025, night crew as usual refusing to make the items that are clearly available for purchase online and then refusing to answer the phone. Closing team for this wendys needs to be fired for laziness and incompetence.
Always out of chili, order always incomplete, wrong, or not delivered. Closing Supervisor For July 14 was a liar, first saying y'all ran out, then saying the machine was broke. If you're gonna bs me, do it better. While you're at it, do your job and cook my food. I'm a top 20% reviewer on Google, so I hope this gets plenty of views. Please see the other guy's review about his raw chicken sandwich, too, he even posted pics 🤢
Atmosphere: 1
Food: 1
Service: 1
Wrong sandwich, no sauce for nuggets, no straw, wrong frosty flavor, no toy in kids meal.
🤦♂️
Atmosphere: 1
Food: 1
Service: 1
Had to wait 40 minutes for a messed up order, given no sauce for nuggets or more importantly my salad. Who wants to eat a dry salad?? Literally go anywhere else, even a gas station will have better food and service
Atmosphere: 1
Food: 1
Service: 1
You guys never take orders quick enough at the drive through. Why does everyone wait about 5 minutes before they can order? It's not even busy. Literally only 4 cars in line.
Atmosphere: 3
Food: 4
Service: 1
Quick and easy great tasting burger and fries 🍟
Atmosphere: 5
Food: 5
Service: 5
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