Food not fresh, barely eatable. I wonder how much longer will this location stay open.
Atmosphere: 1
Food: 1
Harriet Gambleulmer
I gave White Castle the scores because food I asked for hot fresh french fries hot food and sometimes french fries I have to go back up there and save these french fries is not hot and I just don't like service like that the employees are very good the atmosphere is clean their pop machine I think needs to be changed because the pops tasted weak but other than that I like white castles
I skipped my 4th of July picnic with family just wasn't in the mood for the heat. I thought that there was a location in Delhi which is closer to me. I continued to drive to West wood. OMG I thought they were close because I didn't see open signs and there were no cars in the drive thru or parking lot. I entered the location because no longer eat beef for 15 yrs and pork since Covid I walked in no one was in line or in the lobby I no of this location because I have a family member that live's around the corner. I looked at the full staff who looked at me and continued to talk among themselves.Which gave me plenty of time to observe the place. I walked up to the register a girl was sticking her entire hand and forearm in a bun bag.pulling the buns out and dropping half of them straight to the floor, There was cooked food all over the floor and counter there was open cheese onions every where.I don't know if they noticed the look on my face and how I was looking around but they started putting gloves on and a tall over sized man asked what I needed. Lord knows you get tired of fish ,chicken and turkey ,broccoli beansprouts etc. So I literally convinced myself to over look the buns falling to the floor while the young lady texting on her phone and talked to co worker's without concern. I guess it had really been a long time visiting a location because you couldn't see the grills the cashiers started working on the fryers. Boxes were blocking the view of things and I just couldn't do it. As bad as I wanted impossible burgers and chicken sandwiches and onion chips it would be ludicrous to ask GOD to bless food from this atrocity. I asked the employee to come over from bagging who no's food after ringing and taking money. I voiced that a young lady grabbed a dirty looking rag ang wipeed all the debrie from the counter. And then the bun lady prepared sandwiches on that dirty counter for at least 2 to 3 min. This young lady argued with me saying she wasn't the one using a dirty rage. OMG I told the guy I was wrong for being so thirsty for White Castles that I needed a refund and for the second after placing me order he told me to grab my own receipt when it was a whole roll of them once he said he cancelled my order he again told me to grab my own receipt he refused to look at them and confirm I had the right receipt. Never again ever.
Cynthia Todd
Always missing an item. They don't listen. They don't let you know when they are out of an item. For instance, they where out of tomatoes and they did not mention that, so I had to go back because my chicken sandwich was supposed to come with tomato, Then after returning to the place and I told them No Tomato was on my sandwich, Then they mentioned they were out of tomatoes. The food is always more on the cold side. This location is TERRIBLE!
Atmosphere: 1
Food: 2
Service: 1
Paula Sanders
The employees are so friendly and wonderful but the place is a little sad
Atmosphere: 2
Food: 2
Service: 5
Wendy Ingleston
Went through drive thru. Order completely wrong. Ordered fish nibblers, chicken rings and an impossible burger. Got 5 burgers instead. Very disappointed for our first Experience with the restaurant
Sack of fries is the best!
Atmosphere: 5
Food: 5
Service: 5
Much better than before app is nice too
Food not fresh, barely eatable. I wonder how much longer will this location stay open.
Atmosphere: 1
Food: 1
I gave White Castle the scores because food I asked for hot fresh french fries hot food and sometimes french fries I have to go back up there and save these french fries is not hot and I just don't like service like that the employees are very good the atmosphere is clean their pop machine I think needs to be changed because the pops tasted weak but other than that I like white castles
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Sliders, Fries, Sandwich, Fish, Onion Chips, Chicken Rings
I love White Castle
Food: 5
Service: 5
Fast service
Atmosphere: 5
Food: 5
Service: 5
I skipped my 4th of July picnic with family just wasn't in the mood for the heat. I thought that there was a location in Delhi which is closer to me. I continued to drive to West wood. OMG I thought they were close because I didn't see open signs and there were no cars in the drive thru or parking lot. I entered the location because no longer eat beef for 15 yrs and pork since Covid I walked in no one was in line or in the lobby I no of this location because I have a family member that live's around the corner. I looked at the full staff who looked at me and continued to talk among themselves.Which gave me plenty of time to observe the place. I walked up to the register a girl was sticking her entire hand and forearm in a bun bag.pulling the buns out and dropping half of them straight to the floor, There was cooked food all over the floor and counter there was open cheese onions every where.I don't know if they noticed the look on my face and how I was looking around but they started putting gloves on and a tall over sized man asked what I needed. Lord knows you get tired of fish ,chicken and turkey ,broccoli beansprouts etc. So I literally convinced myself to over look the buns falling to the floor while the young lady texting on her phone and talked to co worker's without concern. I guess it had really been a long time visiting a location because you couldn't see the grills the cashiers started working on the fryers. Boxes were blocking the view of things and I just couldn't do it. As bad as I wanted impossible burgers and chicken sandwiches and onion chips it would be ludicrous to ask GOD to bless food from this atrocity. I asked the employee to come over from bagging who no's food after ringing and taking money. I voiced that a young lady grabbed a dirty looking rag ang wipeed all the debrie from the counter. And then the bun lady prepared sandwiches on that dirty counter for at least 2 to 3 min. This young lady argued with me saying she wasn't the one using a dirty rage. OMG I told the guy I was wrong for being so thirsty for White Castles that I needed a refund and for the second after placing me order he told me to grab my own receipt when it was a whole roll of them once he said he cancelled my order he again told me to grab my own receipt he refused to look at them and confirm I had the right receipt. Never again ever.
Always missing an item.
They don't listen.
They don't let you know when they are out of an item. For instance, they where out of tomatoes and they did not mention that, so I had to go back because my chicken sandwich was supposed to come with tomato, Then after returning to the place and I told them No Tomato was on my sandwich, Then they mentioned they were out of tomatoes. The food is always more on the cold side. This location is TERRIBLE!
Atmosphere: 1
Food: 2
Service: 1
The employees are so friendly and wonderful but the place is a little sad
Atmosphere: 2
Food: 2
Service: 5
Went through drive thru. Order completely wrong. Ordered fish nibblers, chicken rings and an impossible burger. Got 5 burgers instead. Very disappointed for our first Experience with the restaurant
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Boo
Closes at random times
Atmosphere: 1
Food: 1
Service: 1
My fish edged were burnt and dry entire fish sandwich. If this the one on Boudinot in Western Hills
Atmosphere: 1
Food: 1
Service: 1
It's primarily a drive-thru with some seating. It's a guilty, occasional indulgence of food that tastes great, but you know is not good for you.
Atmosphere: 1
Food: 3
Service: 3
Food was hot and service was fast! I will be returning!
Atmosphere: 3
Food: 4
Service: 4
The line is sometimes long
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Sliders, Onion Chips, Breakfast Slider
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