Placed an online order for the 20 for $20 and a large side of veggie sticks. It looked like I received a regular side of veggie sticks. To add context, I wasn’t sure cause the veggies were in a smaller box, I only received regular sized veggies before at another location in a small box so I assumed I didn’t have the right item. I asked a Stephanie for a refund and explained why. If she knew i had the correct item it would have been fine if she could have calmy explained oh a regular size is this amount and a large size is this amount but she didn’t do this. This lady immediately gets aggressive and starts wailing her arms and hands around all because I asked for a refund as I believe there was a problem with my order. She like oh I’m not giving you a refund I can only give you a credit. Then I asked to speak to a manager and she claims she was the manager (which i didn’t believe either). If she was the manager, how are you not able to give me a refund? Long story short, Stephanie was very rude and unprofessional and became very aggressive because I asked for a refund for the veggie sticks. She was going back and forth telling me she can give me a refund and then said she couldn’t give me one back to offering a credit. I didn’t want a credit as I DO NOT plan on coming back to this location as I felt threatened from her rolling her neck every which way and wailing her arms and hands around like she was going to hit me while also trying to explain that’s how she talks which is not true. She was not acting like that when I first came and only started after asking for a refund which I did not receive nor did I receive a credit. People want to know why things happen in public as far as casualties, this is why. Cause people like Stephanie don’t know how to talk to people and she going to FAFO one day when she do that to someone who ready to crash out at that moment. Lucky enough for her I am one of those people who can remain calm when an issue arise or if a customer is not happy. I still want my money back; I didn’t take the veggie sticks I left them there at the store. And no I don’t want no credit I will never come back to this particular location. If I were to act out like this police would have been called! If she don’t like her job she need to be let go. If you ask me, Florence and the Wingstop at winton and Galbraith are the more professional locations. I plan on following up because I want my money back. I am entitled to my money if I never ate the sticks and if I simply don’t want them. And I only got one ranch cup with my 20 so they did a half effort job today.
Atmosphere: 1
Food: 2
Service: 1
Ashley Sampson
This location is absolutely awful. I placed an order for delivery online and it was never received. I called and was advised that it was be refunded to my account in 3-5 BD (the person was incredibly rude and answered after 15ish phone calls). No refund ever came. I have emailed as well without reply. This was months ago. This was my 2nd bad experience with delivery. I only ordered because my daughter requested it for her birthday. My best advice- don't ever order from here.
Food: 1
Service: 1
C Thom
BE PREPARED TO WAIT EXTENDED TIMES FOR FOOD. Even when you order online, you get there and they say it's going to be a long wait. I don't understand it. Last time I went, there was at least 6 people in the kitchen working but it still took 20 plus minutes after my promised time to get my food. Looks like they did a haul on the workers but it's just an unpleasant experience. Definitely go somewhere else when wanting chicken.
Atmosphere: 1
Food: 5
Service: 1
Edwin Taylor
This place OMG IS HORRIBLE
Atmosphere: 3
Food: 2
Service: 3
Logan Ernspiker
Stop in right before close at 12:43pm and everything was FRESH and HOT! Good late night place!
Atmosphere: 5
Food: 5
Service: 5
Andrew Brown
This place has bed bugs I would never eat here will be calling the board of health
Atmosphere: 1
Food: 1
Service: 1
Kirsten Nordland
didnt make my meal
Laura Flake
Wingstop closes at 1am they told us to leave by 12:45 am. Forcing us to leave
Rick Kennard
This Wingstop is terrible and get worse every time. I'm a wing fanatic so I like to give places multiple tries but this place is awful the wings have been consistently overcooked and then to make matters worse they barely sauce them which just compounds the problem. It takes a real special person to not be able to properly cook chicken wings when you have a timer and a deep fryer and somehow still can't even competently manage that
Service was great food was ready as soon as we walked in to pay/
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 10 Wings, 10 PC Wing Combo
UNLIMITED 23
Dirty tables, waiting area Always door dashers crowded around the counter Unfriendly staff that is never and has never been helpful Called the store and have been on hold for 10 min already I will edit this with the amount of time it takes to pick up if ever Only store in the area that isn’t doing .70 wings Monday and Tuesday Always homeless people inside the store and around it asking you for money Worst location I’ve seen won’t be going back until some serious changes take place I forgot to mention the amount of time it takes to get your food, I have ordered ahead in the app and came to the store after the expected time it said and still waited 30 min for food because a worker didn’t say anything to me or answer me when I was asking about my food, it was cold sitting on the shelf the entire time 🤦♂️ Edit: they never picked up the phone
Atmosphere: 1
Food: 2
Service: 1
Kxng Beth
So I’m from Chicago right. I never had no issues with Wingstop but since coming down here this place stay having me messed up. Customer service trash. Then they stay messing up my order. And then when they do get it right, they barely add any sauce. I thought maybe I was tripping but nah. First time I went they took over an hour to get my food out. Then I’m like nah I’m not waiting inside no more, I’m just gonna order instead. They steady missing something in my bag or getting my drink wrong. Then I just ordered 25 wings and 5 of em were missing like… I’m done giving benefit of the doubt bruh😭
Atmosphere: 2
Food: 3
Service: 1
sarahh.warren
workers yelled at the people standing in line “we been told you we’re only doing online and doordash” but just wanted a fruit punch but the people in front of us were there longer and we were not told when we came in that they’re only doing online orders :(
Placed an online order for the 20 for $20 and a large side of veggie sticks. It looked like I received a regular side of veggie sticks. To add context, I wasn’t sure cause the veggies were in a smaller box, I only received regular sized veggies before at another location in a small box so I assumed I didn’t have the right item. I asked a Stephanie for a refund and explained why. If she knew i had the correct item it would have been fine if she could have calmy explained oh a regular size is this amount and a large size is this amount but she didn’t do this. This lady immediately gets aggressive and starts wailing her arms and hands around all because I asked for a refund as I believe there was a problem with my order. She like oh I’m not giving you a refund I can only give you a credit. Then I asked to speak to a manager and she claims she was the manager (which i didn’t believe either). If she was the manager, how are you not able to give me a refund? Long story short, Stephanie was very rude and unprofessional and became very aggressive because I asked for a refund for the veggie sticks. She was going back and forth telling me she can give me a refund and then said she couldn’t give me one back to offering a credit. I didn’t want a credit as I DO NOT plan on coming back to this location as I felt threatened from her rolling her neck every which way and wailing her arms and hands around like she was going to hit me while also trying to explain that’s how she talks which is not true. She was not acting like that when I first came and only started after asking for a refund which I did not receive nor did I receive a credit. People want to know why things happen in public as far as casualties, this is why. Cause people like Stephanie don’t know how to talk to people and she going to FAFO one day when she do that to someone who ready to crash out at that moment. Lucky enough for her I am one of those people who can remain calm when an issue arise or if a customer is not happy. I still want my money back; I didn’t take the veggie sticks I left them there at the store. And no I don’t want no credit I will never come back to this particular location. If I were to act out like this police would have been called! If she don’t like her job she need to be let go. If you ask me, Florence and the Wingstop at winton and Galbraith are the more professional locations. I plan on following up because I want my money back. I am entitled to my money if I never ate the sticks and if I simply don’t want them. And I only got one ranch cup with my 20 so they did a half effort job today.
Atmosphere: 1
Food: 2
Service: 1
This location is absolutely awful. I placed an order for delivery online and it was never received. I called and was advised that it was be refunded to my account in 3-5 BD (the person was incredibly rude and answered after 15ish phone calls). No refund ever came. I have emailed as well without reply. This was months ago. This was my 2nd bad experience with delivery. I only ordered because my daughter requested it for her birthday. My best advice- don't ever order from here.
Food: 1
Service: 1
BE PREPARED TO WAIT EXTENDED TIMES FOR FOOD. Even when you order online, you get there and they say it's going to be a long wait. I don't understand it. Last time I went, there was at least 6 people in the kitchen working but it still took 20 plus minutes after my promised time to get my food. Looks like they did a haul on the workers but it's just an unpleasant experience. Definitely go somewhere else when wanting chicken.
Atmosphere: 1
Food: 5
Service: 1
This place OMG IS HORRIBLE
Atmosphere: 3
Food: 2
Service: 3
Stop in right before close at 12:43pm and everything was FRESH and HOT! Good late night place!
Atmosphere: 5
Food: 5
Service: 5
This place has bed bugs I would never eat here will be calling the board of health
Atmosphere: 1
Food: 1
Service: 1
didnt make my meal
Wingstop closes at 1am they told us to leave by 12:45 am. Forcing us to leave
This Wingstop is terrible and get worse every time. I'm a wing fanatic so I like to give places multiple tries but this place is awful the wings have been consistently overcooked and then to make matters worse they barely sauce them which just compounds the problem. It takes a real special person to not be able to properly cook chicken wings when you have a timer and a deep fryer and somehow still can't even competently manage that
Atmosphere: 1
Food: 1
Service: 1
Food was ass
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Service was great food was ready as soon as we walked in to pay/
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 10 Wings, 10 PC Wing Combo
Dirty tables, waiting area
Always door dashers crowded around the counter
Unfriendly staff that is never and has never been helpful
Called the store and have been on hold for 10 min already I will edit this with the amount of time it takes to pick up if ever
Only store in the area that isn’t doing .70 wings Monday and Tuesday
Always homeless people inside the store and around it asking you for money
Worst location I’ve seen won’t be going back until some serious changes take place
I forgot to mention the amount of time it takes to get your food, I have ordered ahead in the app and came to the store after the expected time it said and still waited 30 min for food because a worker didn’t say anything to me or answer me when I was asking about my food, it was cold sitting on the shelf the entire time 🤦♂️
Edit: they never picked up the phone
Atmosphere: 1
Food: 2
Service: 1
So I’m from Chicago right. I never had no issues with Wingstop but since coming down here this place stay having me messed up. Customer service trash. Then they stay messing up my order. And then when they do get it right, they barely add any sauce. I thought maybe I was tripping but nah. First time I went they took over an hour to get my food out. Then I’m like nah I’m not waiting inside no more, I’m just gonna order instead. They steady missing something in my bag or getting my drink wrong. Then I just ordered 25 wings and 5 of em were missing like… I’m done giving benefit of the doubt bruh😭
Atmosphere: 2
Food: 3
Service: 1
workers yelled at the people standing in line “we been told you we’re only doing online and doordash” but just wanted a fruit punch but the people in front of us were there longer and we were not told when we came in that they’re only doing online orders :(
Atmosphere: 1
Food: 3
Service: 1
Terrible service, wait times astronomical
Atmosphere: 1
Food: 4
Service: 1
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