The ice cream is very good we drove 2 hours for this ice cream. Sadly the service was terrible.
Anita
The white peach pint I purchased appeared to have been eaten, I did not notice until I was home. Disgusting and unsanitary. The regular cup I purchased in the store was not filled yet I was charged full price. I was charged $17 for this 1 cup with yogurt chips and 1 pint. I am pretty sure I was overcharged. The staff were unfriendly and rude. I come often and this was my worst experience.
Eryn Crowell
The yogurt is amazing, I am there quite often. The downside is their credit card machine. Was there to get 1 yogurt used the credit card machine which acted like it froze with the transaction. So they had to refresh the computer and ran my credit card again. Found out I was charged twice for 1 yogurt. The girl did not know how to refund the second charge and told me she’d have a manager call me. Wrote down my information and I have yet to receive a call or the funds for the second charge on my card. So be aware of being doubled charged because of their payment system.
Gary M
Saturday night, 7pm. One employee working to serve all those customers. Poor guy. Dirty counters. I did not get any toppings because they all looked horrible. Fruit did not look fresh. Toppings all mixed together in the case. I hope the owner is making lots of money since he/she has so few workers to pay. I won’t be back. Back to Graeters we go!
Lauren
I found this smoothie on Instagram and decided to stop in for the first time. SO good! I received great customer service and they even let me sample some other flavors too. I’ll definitely be back!
Avery Hogle
Cause it’s my aunt is the manger and my cousin . It’s good 👍
Andrew Reynolds
Website and google both showed they closed at 9pm. Showed up at 8:03pm to see they were already closed. Get it together
Victoria overbey
Need to update hours. Google says you are open till 9 and drove all the way to the store to find out you guys closed at 8
Walked in and was greeting by a horrible bleach smell as well as a very rude employee who did not look up at us. It was our first time there and we had mentioned that, and all we got as a response was “okay.” We walked right out due to the presentation of the food, the absolute rudeness of the employee, and the smell. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Olivia Archambault
Was really looking forward to some frozen yogurt as there aren’t too many places around, but this was a disappointment. We could clearly see mold on the raspberry toppings and when the employee took out a new container to fill the strawberries there was mold on those too. There was a sign that said their fruit was hand-cut daily, but I have a hard time believing they are following best-by dates very closely. They were also dumping new toppings on top of old toppings instead of cycling them out, making me wonder how old the toppings at the bottoms of the containers were. The yogurt itself was extremely tart/sour; I understand now after reading other reviews that’s how it was supposed to taste but after seeing the spoiled state of the toppings I couldn’t get the thought out of my head that maybe the yogurt was spoiled too. Either way it wasn’t my style. We threw away our full cup of yogurt, which was about 8 dollars including the price of the toppings we very bravely added. The employees were pretty timid and disinterested, it was towards the end of the night so maybe they had a long day. Safe to say I will not be returning anytime soon and hope this business gets some stricter food safety regulations in order.
Atmosphere: 1
Food: 1
Service: 3
Victoria Jones
Has the traditional tanginess of yogurt
Atmosphere: 5
Food: 5
Service: 5
mmitt21 _
This frozen yogurt is unique in that it is more tart rather than overwhelmingly sweet as you might expect from other froyo. Plenty of toppings to choose from and conveniently located in Rookwood Commons.
The ice cream is very good we drove 2 hours for this ice cream. Sadly the service was terrible.
The white peach pint I purchased appeared to have been eaten, I did not notice until I was home. Disgusting and unsanitary. The regular cup I purchased in the store was not filled yet I was charged full price. I was charged $17 for this 1 cup with yogurt chips and 1 pint. I am pretty sure I was overcharged. The staff were unfriendly and rude. I come often and this was my worst experience.
The yogurt is amazing, I am there quite often. The downside is their credit card machine. Was there to get 1 yogurt used the credit card machine which acted like it froze with the transaction. So they had to refresh the computer and ran my credit card again. Found out I was charged twice for 1 yogurt. The girl did not know how to refund the second charge and told me she’d have a manager call me. Wrote down my information and I have yet to receive a call or the funds for the second charge on my card. So be aware of being doubled charged because of their payment system.
Saturday night, 7pm. One employee working to serve all those customers. Poor guy. Dirty counters. I did not get any toppings because they all looked horrible. Fruit did not look fresh. Toppings all mixed together in the case. I hope the owner is making lots of money since he/she has so few workers to pay. I won’t be back. Back to Graeters we go!
I found this smoothie on Instagram and decided to stop in for the first time. SO good! I received great customer service and they even let me sample some other flavors too. I’ll definitely be back!
Cause it’s my aunt is the manger and my cousin . It’s good 👍
Website and google both showed they closed at 9pm. Showed up at 8:03pm to see they were already closed. Get it together
Need to update hours. Google says you are open till 9 and drove all the way to the store to find out you guys closed at 8
Closed earlier than the store hours
Bugs everywhere poor workers.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My favorite froyo place in Cincinnati!
Atmosphere: 5
Food: 5
Service: 5
Walked in and was greeting by a horrible bleach smell as well as a very rude employee who did not look up at us. It was our first time there and we had mentioned that, and all we got as a response was “okay.” We walked right out due to the presentation of the food, the absolute rudeness of the employee, and the smell. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Was really looking forward to some frozen yogurt as there aren’t too many places around, but this was a disappointment. We could clearly see mold on the raspberry toppings and when the employee took out a new container to fill the strawberries there was mold on those too. There was a sign that said their fruit was hand-cut daily, but I have a hard time believing they are following best-by dates very closely. They were also dumping new toppings on top of old toppings instead of cycling them out, making me wonder how old the toppings at the bottoms of the containers were. The yogurt itself was extremely tart/sour; I understand now after reading other reviews that’s how it was supposed to taste but after seeing the spoiled state of the toppings I couldn’t get the thought out of my head that maybe the yogurt was spoiled too. Either way it wasn’t my style. We threw away our full cup of yogurt, which was about 8 dollars including the price of the toppings we very bravely added. The employees were pretty timid and disinterested, it was towards the end of the night so maybe they had a long day. Safe to say I will not be returning anytime soon and hope this business gets some stricter food safety regulations in order.
Atmosphere: 1
Food: 1
Service: 3
Has the traditional tanginess of yogurt
Atmosphere: 5
Food: 5
Service: 5
This frozen yogurt is unique in that it is more tart rather than overwhelmingly sweet as you might expect from other froyo. Plenty of toppings to choose from and conveniently located in Rookwood Commons.
Atmosphere: 5
Food: 5
Service: 5
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