Starbucks Coffee Company
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Customers' Favorites
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Decaf Sumatra
Cheese Danish
Frappuccino
Just a Cup
Starbucks Reviews
186 ratings
Share your opinion about Starbucks Coffee Company
Professional staff
They make everyone feel important.
They make everyone feel important.
Coffee and crafted coffee or tea beverages.
So, a barista threw a fit because she assumed I was going to return the orange creamsicle cold brew. She even commented on my facial expression after I took my first sip. Meanwhile, I was trying to remember my dog's pup cup and I was on the phone with my boss, so I didn't have the energy to respond to the unnecessary commentary. I just wanted to enjoy my coffee and move on.
I truly respect people that work in the service industry but this location need less espresso and...read full review
I truly respect people that work in the service industry but this location need less espresso and...read full review
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 5AM - 8PM |
Starbucks Coffee Company in Cleveland offers a cozy, historic atmosphere with charming architecture, reminiscent of Rockefeller House, which many customers appreciate. The store is known for its quaint size and good business despite limited space. Regular customers often visit multiple times a day, enjoying drinks like chai tea or flat white, along with egg bites. The staff is generally friendly, and many customers enjoy the overall vibe and the good service.
However, some experiences have been less positive. The store can be very hot, making it uncomfortable for customers and staff alike. There have been instances of rudeness from certain staff members, including a recent unpleasant encounter with a barista who was curt and lecturing about personal belongings left at the table. Customers value their privacy and prefer polite communication; threatening or rude behavior is seen as bad etiquette. Mistakes in orders, such as incorrect chai latte sweetness, have also affected the experience, leading to a decline in the store's vibe for some visitors.
The limited seating arrangement makes the store feel a bit dead and less kid-friendly, as there are not enough seats for families or groups. Parking is limited, and the atmosphere can sometimes feel like stepping back in time, with a quiet, somewhat empty ambiance. Despite these issues, some customers find the store a good place to rest, enjoy a coffee or cake, and listen to jazz music like Louis and Ella. Overall, the store offers the usual Starbucks menu with vegetarian options like Impossible sausage, but experiences can vary from enjoyable to frustrating based on individual encounters and store conditions.