2/5 — Beautiful atmosphere, disappointing service It was our first time dining here, celebrating our 16th anniversary. Unfortunately, there was no acknowledgment of our occasion. Our initial table was in an awkward spot by the bar and server traffic, so we requested to be moved—twice—before finally being seated somewhere more appropriate for a romantic dinner. It took about 20 minutes to receive our drinks, and our server showed little engagement throughout the evening. When we asked about the wine and food, she admitted she had no idea, and her overall demeanor lacked warmth, interest, and effort. The food itself was wonderful—especially the oysters—and the restaurant's aesthetics are beautiful. However, the service fell far short of what you'd expect from an upscale establishment. Our wobbly table went unaddressed until my husband fixed it himself with napkins. Overall, it was a disappointing experience for what should have been a special night. The food and atmosphere were excellent, but the inattentive and unenthusiastic service overshadowed it. We won't be returning.
Erin
Excellent place for a business dinner. I have never had a bad meal here. Service was outstanding, and food and drinks were amazing,
Lana
The oysters and muscles were phenomenal! Unfortunately, our service was not. So surprised!
donald
We made the egregious error of arriving 10 minutes early for our reservation. The host told us we couldn't be seated until 11am and to go wait at the bar. When we attempted to wait at the bar, bartender barked at us claiming the empty seats were "reserved" (???) So wandering in limbo we were rescued by our server Amy who said it was okay for us to be seated early and took us to our table on the patio. The patio used to be a wonderful place to soak in the West 6th pregame atmosphere. But someone decided it was a great idea to block the patio view of West 6th with tall potted trees. So you can still hear the excitement but you can only view glimpses of what's actually going on between the tree branches. Amy was the only source of common sense and she was flawless and attentive. She was the only person who seemed to genuinely care whether a customer was actually having a good time. The crab cakes and crab meat ravioli were fantastic. The food is always excellent which is the most important thing. But there are other choices on West 6th that offer a better overall pregame customer experience.
Frank
Excellent branzino! Breaded swordfish is good but a little too much rosemary. Marbled potatoes in Parmesan sauce with truffle oil is out of this world! Definitely place this restaurant on your go to list!
Jeanne
I actually prefer their lunch menu. We asked for pizza which we love there, but was told we couldn't get it in the dining room. we had to be at the bar to get it. What?!!! The beet salad was great, but the tortellini was mushy.
Marc
Good menu (if tiny font). Great cooking. On point drinks. Dropped a star on food for seasoning. If you’re not offering salt & pepper, you better be on point. None of our 4 plates were. Both over and under. Dropped a point for atmosphere primarily for cigar smoke wafting in from porch diners (disgusting), but also know it is not an intimate atmosphere.
Atmosphere: 4
Food: 4
Service: 4
Tana Lyn Clark
This place is fantastic. We got two dinners so we could have two experiences and our waiter brought them one at a time and cleaned our table and reset it each time if you’re in the Cleveland area you should definitely stop by this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Emily
Restaurant was nearly empty but they had large windows open to their patio. A table outdoors was smoking cigars, and the smell was horrible. Any restaurant that has pride in its food would not allow cigar smoke to permeate the restaurant. Food was heavy and inelegant
Bradley
Really wanted to like this place more, service and atmosphere were great. The food though was quite average to below average and lacked flavor on a few dishes. It’s a good thing the bread was free because it’s actually kind of sad bread. Fish was fresh and was adequate in flavor.
Best happy hour downtown! Visit Mladan at the bar he is the BEST
Atmosphere: 5
Food: 5
Service: 5
Charles
Great atmosphere and service. Mixed reviews on the various dishes we ordered. Note that the happy hour designated reservation on Open table does not mean you get a happy hour table. Apparently, the happy hour menu is only for bar seats.
A Leon
good evening. my hubby and I were delightfully enthralled by our dining experience here. The octopus was supple and grilled very excellently. Similarly the ndjua was excellent and the burrata was the perfect complement. I had the crab raviolis which were divine - perfectly saucy so yummy. my better half got swordfish and it was a large piece of fish but could’ve used more salt and acid. Bread was mid. Our server was very passionate about the menu, explained every single item in detail, I liked that. Anytime they offer you espresso after your meal, that’s class. The toilet paper was 1 ply, in a tragic turn of events. Right when I needed 3 ply most. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Kevin Smith
Not a great experience. King Crab Legs extremely fishy - the odor was nothing that we had smelled before. To the point where the table next to us commented on it. The octopus was slimy , not charred at all. Service was spotty. Took 20 minutes to get greeted at the table, another 20 minutes for first round of drinks. Server said she was running around 2 dining rooms. Big fans of Luca Viaduct , we will stick to going there.
Atmosphere: 3
Food: 1
Service: 1
David Stanciu
One of my favorite places to go to for a cocktail and some grub after work. The service is quick, food tastes fresh, and the drinks are well crafted. Shout out to Mladen and rest of the staff who is always providing a welcoming experience. My only complaint is not being in walking distance of them!
2/5 — Beautiful atmosphere, disappointing service It was our first time dining here, celebrating our 16th anniversary. Unfortunately, there was no acknowledgment of our occasion. Our initial table was in an awkward spot by the bar and server traffic, so we requested to be moved—twice—before finally being seated somewhere more appropriate for a romantic dinner. It took about 20 minutes to receive our drinks, and our server showed little engagement throughout the evening. When we asked about the wine and food, she admitted she had no idea, and her overall demeanor lacked warmth, interest, and effort. The food itself was wonderful—especially the oysters—and the restaurant's aesthetics are beautiful. However, the service fell far short of what you'd expect from an upscale establishment. Our wobbly table went unaddressed until my husband fixed it himself with napkins. Overall, it was a disappointing experience for what should have been a special night. The food and atmosphere were excellent, but the inattentive and unenthusiastic service overshadowed it. We won't be returning.
Excellent place for a business dinner. I have never had a bad meal here. Service was outstanding, and food and drinks were amazing,
The oysters and muscles were phenomenal! Unfortunately, our service was not. So surprised!
We made the egregious error of arriving 10 minutes early for our reservation. The host told us we couldn't be seated until 11am and to go wait at the bar. When we attempted to wait at the bar, bartender barked at us claiming the empty seats were "reserved" (???) So wandering in limbo we were rescued by our server Amy who said it was okay for us to be seated early and took us to our table on the patio. The patio used to be a wonderful place to soak in the West 6th pregame atmosphere. But someone decided it was a great idea to block the patio view of West 6th with tall potted trees. So you can still hear the excitement but you can only view glimpses of what's actually going on between the tree branches. Amy was the only source of common sense and she was flawless and attentive. She was the only person who seemed to genuinely care whether a customer was actually having a good time. The crab cakes and crab meat ravioli were fantastic. The food is always excellent which is the most important thing. But there are other choices on West 6th that offer a better overall pregame customer experience.
Excellent branzino! Breaded swordfish is good but a little too much rosemary. Marbled potatoes in Parmesan sauce with truffle oil is out of this world! Definitely place this restaurant on your go to list!
I actually prefer their lunch menu. We asked for pizza which we love there, but was told we couldn't get it in the dining room. we had to be at the bar to get it. What?!!! The beet salad was great, but the tortellini was mushy.
Good menu (if tiny font). Great cooking. On point drinks. Dropped a star on food for seasoning. If you’re not offering salt & pepper, you better be on point. None of our 4 plates were. Both over and under. Dropped a point for atmosphere primarily for cigar smoke wafting in from porch diners (disgusting), but also know it is not an intimate atmosphere.
Atmosphere: 4
Food: 4
Service: 4
This place is fantastic. We got two dinners so we could have two experiences and our waiter brought them one at a time and cleaned our table and reset it each time if you’re in the Cleveland area you should definitely stop by this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Restaurant was nearly empty but they had large windows open to their patio. A table outdoors was smoking cigars, and the smell was horrible. Any restaurant that has pride in its food would not allow cigar smoke to permeate the restaurant. Food was heavy and inelegant
Really wanted to like this place more, service and atmosphere were great. The food though was quite average to below average and lacked flavor on a few dishes. It’s a good thing the bread was free because it’s actually kind of sad bread. Fish was fresh and was adequate in flavor.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Best happy hour downtown! Visit Mladan at the bar he is the BEST
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere and service. Mixed reviews on the various dishes we ordered. Note that the happy hour designated reservation on Open table does not mean you get a happy hour table. Apparently, the happy hour menu is only for bar seats.
good evening. my hubby and I were delightfully enthralled by our dining experience here. The octopus was supple and grilled very excellently. Similarly the ndjua was excellent and the burrata was the perfect complement. I had the crab raviolis which were divine - perfectly saucy so yummy. my better half got swordfish and it was a large piece of fish but could’ve used more salt and acid. Bread was mid. Our server was very passionate about the menu, explained every single item in detail, I liked that. Anytime they offer you espresso after your meal, that’s class. The toilet paper was 1 ply, in a tragic turn of events. Right when I needed 3 ply most. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Not a great experience. King Crab Legs extremely fishy - the odor was nothing that we had smelled before. To the point where the table next to us commented on it. The octopus was slimy , not charred at all. Service was spotty. Took 20 minutes to get greeted at the table, another 20 minutes for first round of drinks. Server said she was running around 2 dining rooms. Big fans of Luca Viaduct , we will stick to going there.
Atmosphere: 3
Food: 1
Service: 1
One of my favorite places to go to for a cocktail and some grub after work. The service is quick, food tastes fresh, and the drinks are well crafted. Shout out to Mladen and rest of the staff who is always providing a welcoming experience. My only complaint is not being in walking distance of them!
Atmosphere: 5
Food: 5
Service: 5
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