Applebee's Grill + Bar
3401 Steelyard Dr, Cleveland
(216) 661-3756
Recent Reviews
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Food was good and served hot.
Service was lacking. We waited to be acknowledged when we walked in. A server seated us and then we were left alone for a bit. Our server (not who seated us) finally greeted us and disappeared. We finally got drinks (water) and finally ordered. Had to ask multiple times to get refills on water.
Atmosphere: 3
Food: 5
Service: 3
Great food!
Atmosphere: 5
Food: 5
Service: 5
When we walked in and were asked for a table or booth, we said table. The girl took us to a booth. When we asked if we could sit at a table she took us to a high table/ booth in which my husband was unable to climb up on. Again we asked if we could sit at a normal table to which she replied no due to table rotation. So we went back to the booth. We received our drinks and appetizer in a timely fashion. It took over 45 minutes for our meal to come out and when it did they had all 3 of our plates mixed up. I received my Mac and cheese and garlic butter for my steak by the time I was done eating. We were there around 9 pm and the whole time we were there, this little girl kept running in and out of the kitchen, and up and down the high booth area. I give props to our waitress Nikki, she noticed the mistakes and apologized for the inconvenience.
Atmosphere: 1
Food: 2
Service: 5
Morgan was our waitress, our whole time being there she didnt get us a refill. went through the whole appetizers and meals without, she kept scanning the table as well seeing our empty glasses and never asked us is we needed anything and walked away from the table before we could ask
Atmosphere: 1
Food: 3
Service: 1
All the waitress had very bad attitude from door greeting to those just standing around doing nothing, idk how apple bees employs such bad waitress at this location, even got a 30min wait for seating when the place was 1/4 capacity only smh
Atmosphere: 1
Food: 1
Service: 1
Went In Today And Tired The New Chicken Parm It Was Great Chicken Juicy And My Waiter Was The Best Her Names Nikkie With Two Ks lol
Atmosphere: 4
Food: 5
Service: 5
Nikki did an amazing job she was super attentive and kind she had such a good attitude and super polite ! The food is amazing evthing was superb
Atmosphere: 5
Food: 5
Service: 5
SERVICE IS HORRIFIC!!! We do not get any cutlery and we almost paid about $60
Atmosphere: 4
Service: 1
Food is consistent with other Applebee's, service was attentive but this place needs a good deep clean and looks very sad inside. I wouldn't be surprised if they're closed soon.
Atmosphere: 1
Food: 3
Service: 5
Consistently missed items and had to be reminded and gave my order of fries at the same time as the check. Food was really good though
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
They messed up all of my family’s order it was a not so happy night we were sitting waiting for food for 30 minutes I Recommend to go to another one
Atmosphere: 1
Food: 3
Service: 1
I took my son there for lunch, however when we got there we waited 10 minutes to cone to our table, our server ended up taking her break, they brought out the food which was ok, however, after sitting there & eating my 10 year old pulls a knife from his seat, he sets it on the table, the staff apologized, honestly that's very dangerous & my son could've sat that knife. Oh & the ribletts were nasty.
Atmosphere: 2
Food: 2
Service: 1
Ordered through Uber Eats. Ordered the Strawberry Balsamic Salad. Just got a salad with lettuce and chicken. When called to question it the person on the phone said they didn't have strawberries. Don't you think that you should contact the people ordering to let them know they won't get what they expected?? And the girl who answered the phone was not very professional and didn't offer to compensate any way.
Food: 1
This place is so ghetto and unorganized with lazy workers it’s unreal
Atmosphere: 1
Food: 1
Service: 1
After bringing our food, we didn't see our waitress again until she brought our check. Didn't come to see if we were satisfied with food or wanted a drink refill. A tip was still left, along with a polite note.
Atmosphere: 5
Food: 5
Service: 2
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