Baskin-Robbins
16969 Chagrin Blvd, Cleveland
(216) 491-0611
Recent Reviews
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Horrible
This location closed before the posted 10pm...the employees locked the door ten minutes before nine with customers locked in.
Says open, door is locked and it’s 1:51. I just wanted a scoop of ice cream.
My banana split was made so well. He put in everything ...soo good. Thanks
Whoever was working alone this afternoon (2 pm on 5/9/25) needs a raise, she handled several customers at a time, was very pleasant and helpful.
Best fricking cake ive ever had.
Always get my usual delicious large banana shake! Truly a treat, that makes my day soooo gooood.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies 'N Cream Polar Pizza
Where's the pineapple sauce? Where's the strawberry sauce?
Where's the chocolate sauce?
Where's the whipped cream?
This is nothing more than napoleon ice cream with a banana, two cherries and almonds!!! Totally missed the mark! If you work at Baskin-Robbins, you should know how to make a banana split. This was a gift, otherwise I would have returned it!
Atmosphere: 2
Food: 1
Service: 2
Don’t allow me to use my coupon
Atmosphere: 1
Food: 3
Service: 1
Messed up my orders multiple times.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
My first time at this location.. sam was great ? excellent customer
Atmosphere: 5
Food: 5
Service: 5
The young lady with the hijab on was very nice and friendly, she handled my order with respect and care
I ordered a warm brownie sundae for $8.99 they gave me more whipped cream then ice cream so sad
I was there May 16 to rhe Manager you are in a suburbs. The establishment not tidy at all. a shame the windows were filthy floors dirty I looked behind counter with no effort. Garbage all over floor.Cans overflowing. Shame for Shaker Hts. Clean up.
I was there May 16 to rhe Manager you are in a suburbs. The establishment not tidy at all. a shame the windows were filthy floors dirty I looked behind counter with no effort. Garbage all over floor.Cans overflowing. Shame for Shaker Hts. Clean up.
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